Customer Reviews for Rev Limit Auto Center
(U-Haul Neighborhood Dealer)

Rating:

2.0

Vehicle was poorly maintained, it was dirty, there appeared to be a leak when rainy, dolly in rear was not fastened properly and was constantly moving in rear trunk. Gas was only around 30 miles left till empty. Engine check light was also on.

Rating:

5.0

You guys always deliver great customer service and satisfaction, mahalo.

Rating:

2.0

Location was not manned. It was hard to find and the keys to my assigned rental truck was mixed up and switched to another truck.

Rating:

1.0

I rented a u-haul a few days prior to the day we needed it for moving. My pick up was booked for 11:30 am, I arrived within the pick up window for the reservation but I shortly realized the truck that I rented was not on the lot. I double checked my email and I had missed an email stating my reservation had been moved and I could still check in. I still didn’t see the truck on site so I went into the office/trailer to Check what vehicle my reservation was updated to use as the time had changed also and was advised that they had no additional vehicles available for rent until the following day. I proceeded to leave and was stopped by a manager (older gentleman) who asked if I “got the help I needed”. Once I explained my situation he told me that I should be able to rent the van that was currently in the lot but the worker who was inside came out and said it wasn’t available and they were having issues that day with overbooking. I called in to customer service who advise that NO WHERE ON ISLAND had available rentals until the next day. I rescheduled our movers (after paying additional fees) and moved our schedule around only to show up at my THIRD reserved time for a vehicle and again there was no vehicle for us to rent. After lots of back and fourth with customer service and the on site rep it was reported that whatever customer had the van before us was running late but should be back (rep said about 15-20 minutes). The driver did not show up until almost 50 minutes after the start of our reservation. I did receive a credit for the issues which happened day 1, however we were also promised an additional credit the next day due to the vehicle not being returned on time (we are now 4 weeks past and I’m still waiting on my additional credit back). Never again

Rating:

1.0

Showed up at location and door was locked, called number but no one answered the first few times. Waited over 40min to get the uhaul which only had 4 moving blankets. Returned the uhaul and still never got a receipt for the over estimated mileage

Rating:

1.0

Bad customer service. Booked in advance did not notify me that there wasn’t any trucks available. When I got to the store the person there was more focused on his fantasy football team.

Rating:

5.0

Better parking for customers when leaving their personal vehicles when picking up a rental vehicle.

Rating:

5.0

There is no good signal over there to upload pics and stuff - I had a very hard time and it took me 20 minutes when I picked up - on the way out - the guy told me to just go and no worries - but you should let people know about the process.

Rating:

5.0

Nice staff

Rating:

1.0

they added equipment that i did not ask and charge my rental for additional $15

Rating:

1.0

There was a problem with their system. It wasn’t processed from the prior rental, so I waited for 25 minutes for them to process everything. There was nobody there at the pick up location to assist. Location is not accurate with Google maps and uhaul no truck was hiding in the back, behind a bunch of cars at the car shop.