Customer Reviews for Reyes Truck Center Inc
(U-Haul Neighborhood Dealer)

73 reviews

264 Newburyport Tpke   Rowley, MA 01969

(978) 903-0496

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(978) 903-0496

264 Newburyport Tpke
Rowley, MA 01969

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Their staff Re drilled holes so my new uhaul hitch would accomodate towing bar. Well done

herbert M. 
Rating:
5.0

Everything went smoothly thanks to people like Stacy in Salisbury. Stacy helped me find the perfect location to pick up the trailer. She sets the standard for customer service reps. Thank you Stacy!

Richard S. 
Rating:
5.0

These guys were great. They were wonderful with helping me to leave the trailer.

Vincent K. 
Rating:
5.0

Customer service was great. Took the time to get me setup and out.

CARLOS M. 
Rating:
3.0

The truck center was hard to find (behind another building). Very congested with not a lot of space to maneuver.

Robert F. 
Rating:
5.0

Great rental location for me, excellent people, truck in perfect order, reasonable cost overall, very happy with my hauling project!

CARLOS H. 
Rating:
5.0

Customer did not leave a comment.

Sid J. 
Rating:
5.0

Great service - thank you!

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Janeen M. 
Rating:
5.0

Make your computer access more user friendly.

JOHN R. 
Rating:
5.0

good, but expensive

Diego D. 
Rating:
2.0

Have the rental equipment at location that was chosen for pick up. We had to drive an extra 20 mins to pick up our u-haul. It was not convenient. Have correct address for drop off as the address given was not excepting the pick up I was sent about 1.3 miles down the street to drop the U-Haul off. We also cleaned the whole truck even sweeping out the back and still did not receive out $25 off that was states on a sign on the back wall of the holding area.

Timothy C. 
Rating:
5.0

Unbelievable rental. Van perfect for what we needed. So clean & anything u needed was provided at no extra cost. Rafael Reyes was great, so pleasant & helpful. Wud definitely use again if I need another rental. Such a pleasant surprise after 1st call to reserve van with agent who messed things up so bad & cost me 4 hours,

Kathy W. 
Rating:
4.0

Raphael was excellent at resolving a major mess up by UHaul On my rental. I have a document for a confirmed reservation for an enclosed trailer on the 15th last weekend. There was not one there and When Raphael spoke to the person who had it, it was out for another week by her reservation. Luckily Raphael rented me an open trailer that he had on hand but if it had rained that day I would have been in trouble. And luckily the open wagon was available. This was very messy and not sure I will ever rent again from uhaul because of the unreliability. And because there was no offer to make it right by giving me a discount. Bad business model, will post lousy review. BUT Raphael was as helpful as he could be and he deserves thanks And recognition.

Colin W. 
Rating:
5.0

The UHaul web site and general telephone was slow and complicated but the van was excellent and the site very helpful.

Aida S. 
Rating:
5.0

Need to check for burn out bulb

eric B. 
Rating:
1.0

No clear signage and no marked Uhaul drop off box as was indicated in the app directions. had to just stick the key in a 3rd party door slot and hope for the best

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Stephen F. 
Rating:
4.0

Customer did not leave a comment.

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

Jack R. 
Rating:
5.0

Customer did not leave a comment.

Sergio P. 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

Raymond G. 
Rating:
5.0

Mr. Reyes was professional and friendly. A good representative for your brand.

Leslie M. 
Rating:
5.0

Good guy

Leslie M. 
Rating:
3.0

Truck reeked of body odor and doors didn't lock. Brakes seemed worn out.

BENJAMIN M. 
Rating:
3.0

Drop off was fine.

Connor M. 
Rating:
1.0

I am demanding a full refund. I had a terrible experience withe literally everything using u-haul this weekend and the online app/website was not functioning properly. Moreover, I was charged THREE TIMES! This is unacceptable. First I scheduled to pick up in Salem, MA at one time, but was given a different time much farther up at a location in Rowley (then you have the audacity to charge me by the mile...). Then when I got there I was unable to check in and get verified on the Uhaul app. I had to call in and get help twice. The woman on the phone even acknowledged that the Uhaul online system was not functioning that day. When the app asked me for payment it said there was an error. I asked the woman on the Uhaul help line and she said the payment system was not working and to just keep trying. I had to click submit at least 20 times before it finally went through. After that, to retrieve the key I was unable to locate the key and the app just said to seek help from an employee at the location. THE WHOLE POINT OF THE MOBILE CHECK IN IS TO BE ABLE TO GET/DROP OFF THE TRUCK AFTER HOURS WITHOUT THE HELP OF AN EMPLOYEE! I had to wait for someone to show up and ask if they had the key. After over an hour I finally got the truck. For the drop off the app was slow and not working again. I had to restart the drop off my truck process on the app a few times. I was asked to pay again a second time? When I checked my bank statements I was charged three times! When I was able to get the app to work there was no clear instruction on what to do with the keys. I had to call in to the Uhaul help line to have someone explain to me there was a dropbox that was "probably somewhere". When I asked them for a refund they said they were not with customer service and I had to go on the website and contact with email. This has been a disaster and I am going to need my money back. I have had to contact Uhaul over the phone, with the website chat, email and on the app.

Colin F. 
Rating:
5.0

The owner, Raphael Reyes was very professional, kind and helpful. The vehicle was impeccable! During these changing times...Mr. Reyes wore a mask and mantained proper social distancing. I have recommended this location and I am happy to say, I am a very satisfied repeat customer.

Wanda B. 
Rating:
3.0

The trailer should be level. It was leaning about 10 degrees. No support when I returned the trailer.

Robert R. 
Rating:
5.0

have used Reyes a number of times. Pleased with service and availability

Thomas C. 
Rating:
5.0

Nothing - great experience.

Walter K. 
Rating:
4.0

They were busy with other things and forgot about me for a while but otherwise good guys and pleasant to deal with. Trailer was brand new and performed as such.

Leslie M. 
Rating:
3.0

Not a lot of space to leave your own vehicle while using a rental truck.

PAT C. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

deanna B. 
Rating:
5.0

Customer did not leave a comment.

Laurent V. 
Rating:
5.0

Customer did not leave a comment.

Tracy M. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

The nice lady at the desk was very helpful and polite!

GREG W. 
Rating:
5.0

Customer did not leave a comment.

Lon W. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Very friendly people! Represents U haul well!

deborah K. 
Rating:
4.0

Your return picture taking does not work. you need another way

DAVID A. 
Rating:
2.0

We reserved a truck via U-Haul 800 number and received confirmation. Unfortunately the did not notify the local dealer so when we arrived for an 8:00 am pick up the door was locked and no one was there. It was an hour later before we were on our way. Very very frustrating and disappointing.

ROBERTA B. 
Rating:
2.0

I brought the rental truck back with the same amount of gas when I rented the truck. It just under a 1/4 tank of gas when I rented and that is how it was returned. The manager charged me $44 after I left. Not happy and he said he would have u-haul call me back. No call so far. I wouldn't trust these guys. I am disputing the charge through my credit card. Principle on this -$44 may not seem like a lot. And I have the gas receipt too. Think twice before renting through Reyes.

TIM H. 
Rating:
4.0

Nothing, it's a tiny little office but that doesn't really matter, your renting a truck not a room. The woman who helped with my reservation went above and beyond by measuring the door opening on the van to make sure my stuff would fit, I didn't even ask her to, she volunteered to do it.

SEAN W. 
Rating:
4.0

Customer did not leave a comment.

Samuel P. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
1.0

We reserved a truck for 8am and no one was in the office until about 8:45. It cost us an extra $100 to reschedule our movers due to the staff at this locations extreme lateness and disrespect for other people's time. I literally couldn't recommend them less.

David C. 
Rating:
5.0

Very nice owner

Dennis G. 
Rating:
1.0

don't rip people off noway I drove 39 mile and needed 3.9 gallons of gas to put in after I already did I will never use uhaul aging

ERIK A. 
Rating:
4.0

I had a question about whether I was due a credit for bringing the truck back a day early. Unfortunately The person didn't know the answer since I had prepaid for the truck. She was was however very friendly and stated up front that she was new to the procedure of U Haul rentals.

Edward R. 
Rating:
5.0

Customer did not leave a comment.

Tim W. 
Rating:
5.0

Nothing. Everything was perfect.

GREGORY A S. 
Rating:
5.0

Clean the empty Dunkin donut bag and cups out of the van before renting.

ANTHONY H. 
Rating:
5.0

Nothing it was very good!

Stephen B. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
5.0

Extremely professional and friendly. Great experience, would use them again 100%

Mariana L. 
Rating:
5.0

Customer did not leave a comment.

Greg M. 
Rating:
5.0

Nothing! The entire process was very smooth, professional, and I would recommend anyone to rent a truck at Reyes.

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Herb G. 
Rating:
5.0

The light inside the truck storage area did not work.

James M. 
Rating:
5.0

Customer did not leave a comment.

PAULINE N. 
Rating:
5.0

Keep up the great customer service!

Edwin V. 
Rating:
5.0

Customer did not leave a comment.

Rick H. 
Rating:
4.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

Jack R. 
Rating:
5.0

Quick and easy!!!

COURTENAY S. 
Rating:
3.0

Customer did not leave a comment.

Kelly G. 
Rating:
3.0

Customer did not leave a comment.

No reviews have been submitted for this location.

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