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Eric G.
Customer Reviews for Rhondas Thrift Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Uncomfortable running without a spare tire
frank D.Give the guy a raise …. Very friendly
Rodofllo M.Awesome help. friendly. easy to get to. Nicest man you will meet that day. very clean vehicle.
MICHAEL D.Faster check in
Phillip B.Yes U-Haul can discuss drop off locations before hand and not after rental. Uhaul wanted me to drive an hour out of my way as I was offered this while renting the truck with uhaul offering a discount on rental and I declined. Then Uhaul text me that would be my drop off location and I had no choice but wouldn't give me a discount to cover my gas only an extra day rental. This will be my last time renting your equipment and your customer service is horrible on the phone. Your rental are good but I don't work for uhaul and shouldn't have to drive an hour away to drop off when there are 4 locations in the city I'm moving too. If you need trucks in another city I shouldn't be told to drive an hour away and be forced to pay gas and labor to help you reposition your equipment. I had to fight on the phone for an hour to be able to drop off to one of the locations in the town I was moving to. This is horrible business practices and cost you any future business with me. I have never had to pay 20 dollars to return the equipment during non business hours. Like it makes a difference if I hand the keys to someone or they get them out of a box. Wish I had the CEO's email cause I would let him know as a service member that uses uhaul a lot over the years that I will be telling all of my Soldiers to go to another equipment rental.
JODY T.I was charged for xtra 4 days and when i called Uhaul a representative name Phillip was very unprofessional.
ANGEL C.I will not rent equipment from U-Haul again. Locations were very poor and customer service was terrible. Your telephone “customer service†was the worst I've ever seen!
Betty K.Business was not open even though your website gave hours. Parking area very smaller and very difficult to use
KENNETH S.Better customer service and easier access to the correct contacts
Jeremiah R.This location is amazing...they go above and beyond. Excellent service.
STEVEN M.Returned after hours. Called listed number and they checked in the truck and finalized the rental soon afterward.
charles` D.very nice and helpful
DOUGLAS M.Good job
ARMANDO V.Plenty of space to park truck. Looked clean outside. Box to drop key.
Khisha H.Excellent experience. Thank you
Rodolfo C.No suggestions. It was as expected.
Jack D.I didn't get my appliance dolly but I still payed for it.
Patrick M.List address of pick up spot
TJ D.Everet went above and beyond being helpful and caring . This is our second drop off at this location and Everet has been a pleasure to work with . Give this man a consideration for any dealer awards possible.
Steve G.He man was very nice, talked us through all expectations and explained how to return the trucks .
Scott A.The 24/7 UHaul app wasn't working properly so we had to go through the gentleman at the pickup location. Thank goodness he was there! He was friendly and worked to get us out quickly since we wasted 20 minutes trying to get the app to work.
Joshua B.Great experience.
beth F.The gentleman was very friendly and accommodating and time efficient. Thanks.
Verne I.I was very happy with U-Haul I needed to pick up my trailer after hours and return it after hours and they still accommodated me very happy
JOHN D.Service was great, its a thrift store but don't let that fool you. Great service.
David L.The gentleman that helped us was very polite and did everything he could to be sure we had the right equipment for our move
lillie E.Excellent welcome and speedy service- hassle free!
DONNA D B.They were very helpful and accommodating even after hours on a Sunday.
Thomas P.There were no dollies available to rent. I had to go buy a dolly to get the job done
mark M.The location is a thrift store. You can shop while you're returning or picking up. What else needs to be said.
Lewis C.Person at drop off location was very nice and effecient.
peter F.Cluttered, trashy location. Incompetent agent.
KENNETH M.