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Publius M
Customer Reviews for Richmond Gas Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The woman working there, I believe she is the owner of the deli, was very rude to me. She didn't even look up when I walked in the store and stood in front of her. I truly feel she was being racist because all the other customers who didn't look like me got a greeting from her. When I returned the truck she informed me that I wouldn't know what the final cost was until I got the email. I told her I hope I'm not told that it's much more than I anticipated. She barked at me so I told her she was rude. My neighbor went in the store after I left and she proceeded to talk about me to him and another customer for 10 minutes. I find that totally unprofessional and rude. I will never go back to her store again.
Joseph TMade a reservation for 3pm and when I arrived for pickup the key to the van wasn't even at the same location. Didn't get to leave with the rental until after 330pm. Supplies I reserved online (and was ostensibly charged for) were not available for use. I never actually received finalized charges so I'm not even sure what I paid for.
Ashley H