Customer Reviews for Richmonds Service Station
(U-Haul Neighborhood Dealer)

292 reviews

704 N Front St   Philipsburg, PA 16866
(Rt 322 & 53)

(814) 342-2299

Location Hours

  • Mon-Thur: 7 am - 4 pm
  • Fri: 7 am - 3 pm
  • Sat: 7 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(814) 342-2299

704 N Front St
Philipsburg, PA 16866
(Rt 322 & 53)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 4 pm
  • Fri: 7 am - 3 pm
  • Sat: 7 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Doing good keep up the good work

Donald B. 
Rating:
5.0

Great people made the process simple!

MIKE D. 
Rating:
1.0

Truck was not there, had to drive another hour and then check engine light came on as I was loading and I had to take back and they had no utility dolly I reserved, wasted a whole day and 150 in gas and was supposed to get a call from customer service and got a text for 50 refund? They are afraid to call you after they screw you, I have used u haul every time but no more!!!!

Rich C. 
Rating:
5.0

Customer did not leave a comment.

EDMUND Y. 
Rating:
4.0

Customer did not leave a comment.

Kellie H. 
Rating:
3.0

Our entire experience from the time we reserved vehicle until return was a complete disaster. The equipment itself was fine. However, the fact that what we reserved a month in advance was not available and we did not find out it wasn't available until 2 days before our move, the fact that the inside truck pick up location smelled horribly of cigarette smoke resulting in both my daughter and I getting migraine headaches, the fact that we had to accept a smaller truck than what we had reserved and then use a trailer to make up the difference and had to pick each up in a different town, the fact that we said where we wanted to return them both only to get texts that each was to be returned to a different location, the fact that when I called about this to request both be returned to same location I had to wait for over 40 minutes to speak to a customer service representative only to get transferred to a number that I had to leave a call back request and wait yet again . . . Absolutely unacceptable. We will NEVER use Uhaul again.

James B. 
Rating:
4.0

Customer did not leave a comment.

Gary Y. 
Rating:
4.0

Owner was friendly and personable. Enjoyed my interactions with him.

Bryan R. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

scott L. 
Rating:
5.0

Customer did not leave a comment.

Kimberly L. 
Rating:
5.0

Customer did not leave a comment.

Ronald J. 
Rating:
5.0

Bill is a super guy,very helpful.

kurt R. 
Rating:
3.0

Customer did not leave a comment.

Clifford C. 
Rating:
3.0

I had to drive an hour to go pick up this truck. Then I had to call u haul services for help because my pick up time was not changed by the dealer.

Shawn S. 
Rating:
5.0

Customer did not leave a comment.

daphne C. 
Rating:
5.0

Customer did not leave a comment.

ELMER A. 
Rating:
5.0

This opinion is not at all about the dealer who rented the equipment to us. It is about the uhaul online rental experience. Online booking double booked us twice for the same rental period. We had tovgo to 3 locations to get a truck after being confirmed online to have a truck. Secondly, we got stuck with a much smaller tryck that took several more trucks to get finished. Third, I had to travel way out of town to get it and was forced to pay milage on the truck. Terrible experience and we will not use uhaul again.b

Ronald W. 
Rating:
5.0

The Owner Mr. Richmond went above and beyond great customer service and was very much appreciated.

paula F. 
Rating:
5.0

Customer did not leave a comment.

Amy S. 
Rating:
1.0

The location had nothing to do with this pickup but more about Uhaul services. I arrived and started the process to pick up the truck via the 24/7 truck share. The website froze up and I was left stranded in a sketchy part of the town approaching dark. I was on hold for 50 minutes trying to get help. It was totally unacceptable and I had to drive 1.5 hours from my location to get this truck! I did not get home until 10:30 at night.

samantha P. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
3.0

in addition to renting a trailer, I had also requested to rent the trailer hitch; however, when I arrived I was informed that he did not have it. The owner did direct me to an auto parts store where I proceeded to purchase one, but due to the time wasted to search for the hitch, finding the correct fitting, more than an hour was lost in time. I also did pre-check in, and used the U-Haul app, and yet when I arrived to the shop to pick up the trailer I still had to go through all the processes including signing. overall this put me more than an hour and a half behind schedule when it was supposed to be more convenient.

Janean R. 
Rating:
5.0

Customer did not leave a comment.

carol R. 
Rating:
5.0

Customer did not leave a comment.

cheryl B. 
Rating:
5.0

Customer did not leave a comment.

CARL Z. 
Rating:
2.0

The location was convenient for where I needed to rent. The truck was clean and in good condition. The shop was a little run down and smelled like cigarette smoke, but I overlook that as this is also a car garage. What I didn't like was that I wasn't told I would be charged for 2 days and 2 insurance fees if I dropped the truck off after hours. I am trying to get a refund for the charges. I will write another review if they fix this.

dawn H. 
Rating:
5.0

Ever thing was good

Carylon A. 
Rating:
4.0

Customer did not leave a comment.

CARL Z. 
Rating:
5.0

Nice guy at the shop I picked up equipment. Easy in and drop off.

Jeffrey W. 
Rating:
5.0

Very friendly and helpful service.

Jennifer H. 
Rating:
5.0

Instructions were easy to follow. Drop off location was closed but didn't hinder anything.

Abby K. 
Rating:
4.0

Customer did not leave a comment.

DANIEL W. 
Rating:
5.0

Customer did not leave a comment.

Sandra P. 
Rating:
5.0

Awesome people

michael D. 
Rating:
1.0

Never received my call to make arrangements, owner was rude, truck was dirty, and heat was turned on high with fan on full when picked up on a 95 degree day. Truck was parked facing wrong way on a one way street.

Aaron H. 
Rating:
5.0

We're not open when dropped off vehicle.

frank N. 
Rating:
5.0

Customer did not leave a comment.

Gregory L. 
Rating:
5.0

I had difficulty accessing the mobile check in app but fortunately Bill was at the counter to guide me through the process. Thank you.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

vernon H. 
Rating:
3.0

Truck was clean but wasn't expecting my price to be so high when I was done brought back truck earlier but still was charged 71$ I thought it was 19.99 day I set my mileage at 40 and brought it back on 41.7 sorry but didn't like surprises when your on a budget.

Christina H. 
Rating:
1.0

I paid for a utility dolly and it was not on the truck the offic was closed and I had no help and never got to use the utility dolly I paid for

Leroy H. 
Rating:
3.0

Customer did not leave a comment.

Mary P. 
Rating:
5.0

Customer did not leave a comment.

Ed W. 
Rating:
3.0

Customer did not leave a comment.

Bruce A. 
Rating:
3.0

Customer did not leave a comment.

rhonda D. 
Rating:
5.0

Customer did not leave a comment.

Kristin W. 
Rating:
5.0

Don't change a thing. Excellent location and service made my move go without any problems.

Mitchell J. 
Rating:
3.0

Customer did not leave a comment.

Faith H. 
Rating:
2.0

Originally reserved for another location. After reserving truck they did not have another 10' truck and transfer me to another location.

Craig B. 
Rating:
5.0

Customer did not leave a comment.

richard F. 
Rating:
5.0

Customer did not leave a comment.

keena W. 
Rating:
3.0

No furniture pads in truck, still charged for them

David G. 
Rating:
3.0

Customer did not leave a comment.

Amanda S. 
Rating:
3.0

Dropped off after hours.

Brenda A. 
Rating:
5.0

Customer did not leave a comment.

Brittney T. 
Rating:
5.0

Great guys, easy to work with.

Michael M. 
Rating:
5.0

Was very satisfied with all with my experience.

john S. 
Rating:
5.0

Customer did not leave a comment.

scott L. 
Rating:
4.0

Customer did not leave a comment.

Tim T. 
Rating:
3.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Customer did not leave a comment.

Glenn T. 
Rating:
5.0

Customer did not leave a comment.

eric B. 
Rating:
4.0

Customer did not leave a comment.

KENNETH L. 
Rating:
5.0

Customer did not leave a comment.

Jesse R. 
Rating:
2.0

I didn't realize I had to return it 24 hrs later. I figured the drop off wouldn't even be open on Sunday so we were in no rush. Get dinged with a late charge for being 2 hrs late! Only getting 30 miles with the truck is total B/S!!! Went 9 miles over and you guess it I get dinged with another charge! U-Haul is a B/S company!!!!!

Jeff L. 
Rating:
4.0

Nothing. I'm glad to do business locally. Good to know that in a small town this location has trucks available.

joe C. 
Rating:
5.0

Great guys! Made sure I had a truck even though it was short notice. Highly recommend them.

EZRA L. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Boniface Y. 
Rating:
4.0

Customer did not leave a comment.

russella B. 
Rating:
4.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

kenneth K. 
Rating:
5.0

Customer did not leave a comment.

Todd M. 
Rating:
2.0

Ash tray was full, cab had a smell to it. Loading Ramp was full of mud. Truck had no power and mpg was 9.1 My wife cleaned cab 2 times and put air freshener in.

Andrew D. 
Rating:
5.0

Customer did not leave a comment.

Shaun M. 
Rating:
4.0

Customer did not leave a comment.

monte M. 
Rating:
5.0

Customer did not leave a comment.

Tianyang C. 
Rating:
3.0

Equipment was clean but the air conditioner didn't work

Donald S. 
Rating:
3.0

fine for a drop off and the people are friendly (based on a past experience), but it looks abandoned lol

Heather L. 
Rating:
5.0

Customer did not leave a comment.

JIm R. 
Rating:
4.0

Customer did not leave a comment.

Sam Y. 
Rating:
5.0

Customer did not leave a comment.

G Thomas C. 
Rating:
5.0

Customer did not leave a comment.

robert B. 
Rating:
3.0

Customer did not leave a comment.

katherine S. 
Rating:
3.0

Customer did not leave a comment.

Faith H. 
Rating:
5.0

No improvement required. Good old hometown service; appreciates you as a customer. Will rent through him again!

Raymond P. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

KEN K. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
4.0

This location was closed at the time of drop-off (12:45 pm on a Saturday). This particular experience was not spectacular since there was no one there. We were in a hurry and had to go through the time-consuming online return. The site is rather dirty looking, but the man who owns this garage is EXTREMELY nice!! We've dropped trucks off here before and he has been very accommodating and friendly! Because of that, I am still and always will be, willing to continue using this location.

AMY R. 
Rating:
3.0

Customer did not leave a comment.

ronald M. 
Rating:
5.0

Customer did not leave a comment.

Bill E. 
Rating:
5.0

Not much owner was a real nice guy and explained everything very well thank u

scott H. 
Rating:
5.0

Customer did not leave a comment.

Patricia E. 
Rating:
5.0

Customer did not leave a comment.

Matthew U. 
Rating:
4.0

Customer did not leave a comment.

Edward R. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
4.0

My location was changed, but a few calls got it changed back, took a half hour to do though.

Marjorie K. 
Rating:
5.0

Customer did not leave a comment.

Aashique R. 
No reviews have been submitted for this location.

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