Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When we rent your products, we bring it back 2 days before it’s due you should refund us the money. So we are able to save us some money through are move.
LISA M
Rating:
5.0
Customer did not leave a comment.
TRACEY K
Rating:
5.0
Customer did not leave a comment.
TERESA T
Rating:
4.0
Trailer was a 4 hour drive away. More car trailer would be nice.
Adam M
Rating:
3.0
Customer did not leave a comment.
KEITH M
Rating:
5.0
Only had 5/8 of a tank of gas...I thought they had to be full.
Dawn P
Rating:
3.0
Customer did not leave a comment.
JEFFREY R
Rating:
5.0
Customer did not leave a comment.
TERRY B
Rating:
5.0
Fast and friendly.
PHILLIP N
Rating:
5.0
Great customer service
Thomas P
Rating:
5.0
Very friendly staff. Helped me disconnect trailer.
TRACEY K
Rating:
1.0
Customer service was ridiculous thing happen and didn't want to work with people due to situations and policy
CHRISTOFER T
Rating:
4.0
There. Was something on the seats that had to be cleaned off. Looked liquid maybe dog slobber? And we had an alert that hill assist wasn’t working. We weren’t able to use the cruise control cuz if we did the alert would come on.
REBECCA F
Rating:
5.0
Everything was great for me. Fast, efficient and friendly customer service..
ELIZABETH K
Rating:
5.0
Customer did not leave a comment.
JUSTIN B
Rating:
5.0
Customer did not leave a comment.
MATT M
Rating:
3.0
Did not know where to drop off trailer.
JOHN W
Rating:
5.0
Customer did not leave a comment.
ANDREW H
Rating:
5.0
Customer did not leave a comment.
STEVEN G
Rating:
5.0
Customer did not leave a comment.
MARCELLA U
Rating:
5.0
Customer did not leave a comment.
ANNETTE G
Rating:
5.0
Customer did not leave a comment.
Annette G
Rating:
5.0
Customer did not leave a comment.
JEFFREY C
Rating:
5.0
Quick, easy pickup. Great communication
CELIDA C
Rating:
5.0
Customer did not leave a comment.
Rosalba D
Rating:
4.0
Customer did not leave a comment.
DARRELL N
Rating:
5.0
Customer did not leave a comment.
JUAN D
Rating:
5.0
Excellent customer service. Friendly and knowledgeable staff.
SHARON H
Rating:
5.0
Customer did not leave a comment.
Tyler M
Rating:
5.0
Customer did not leave a comment.
DEBRA S
Rating:
5.0
Customer did not leave a comment.
FOYD B
Rating:
5.0
Gentleman was very friendly this will be our new go to place for rentals
LETISIA N
Rating:
4.0
The location was fine. The agent for the Nebraska region who managed to find me a truck was stellar!! However, I am disappointed that this survey does not ask me about the process I went through to get a truck. (My problems originated with the WY region, not this NE one.) I have used U-Haul at least 4 or 5 times in the last two years and this time topped all others in terms of a nightmare. I have finally learned my lesson. I will do whatever I can to find a different provider next time I have to do a move.
Anne D
Rating:
1.0
I needed that pads for Saturday the 29th of June, had to pick them up on Friday the 28th as the business was closed Sat. and Sun.. I was informed when picking them up I would only be charged for 1 day because they were closed on the weekend. When I returned the pads on Monday the 1st of July I recieved the invoice 5 to 10 minutes after leaving the business in which they charged me for 3 days.
Delmar B
Rating:
4.0
Worker got me a refund
Donald C
Rating:
5.0
The person that accepted the truck worked to get me a refund
Donald C
Rating:
5.0
Customer did not leave a comment.
Gregory C
Rating:
5.0
Customer did not leave a comment.
Tyler F
Rating:
5.0
Customer did not leave a comment.
Joshua B
Rating:
1.0
Pick up truck, agent was extremely rude. Truck was very,very dirty inside cab. Agent did not do a walk around to note existing damage.
Janet R
Rating:
5.0
Customer did not leave a comment.
Henri P
Rating:
5.0
Customer did not leave a comment.
Brad F
Rating:
4.0
Customer did not leave a comment.
jim m
Rating:
4.0
Customer did not leave a comment.
John W
Rating:
5.0
Customer did not leave a comment.
Steve E
Rating:
3.0
When I recieved the uhaul it smelled like dog poop and the smell was awful!
Elizabeth G
Rating:
3.0
Customer did not leave a comment.
Michael C
Rating:
3.0
Keys need to be in the box. Had to switch trucks because there were no keys.
Brandon B
Rating:
5.0
Customer did not leave a comment.
Randy H
Rating:
5.0
Very good experience. In & out quickly.
Kimberly D
Rating:
5.0
Customer did not leave a comment.
Patricia A
Rating:
3.0
Truck was fine . Drove great the car transport was amazing my classic car was secure and safe only issue was the truck had no working plug in for cell phones who’ve was needed for gps . Inconvenient BUT we made it home safely .. thank you
Sylvia S
Rating:
5.0
Customer did not leave a comment.
Amber D
Rating:
5.0
Driver side mirror was misalligned but still usable. I did not have time to fix myself but truck was very clean and ran perfectly.
Eric T
Rating:
5.0
Customer did not leave a comment.
Armando R
Rating:
3.0
Customer did not leave a comment.
Stephanie M
Rating:
2.0
Customer did not leave a comment.
Deborah H
Rating:
3.0
Should of been cheaper
Kali C
Rating:
5.0
Customer did not leave a comment.
MICHAEL K
Rating:
3.0
Nothing very professional and friendly
Kathrine S
Rating:
5.0
Had all the paperwork done thank you
Ben M
Rating:
4.0
Customer did not leave a comment.
REBECCA S
Rating:
5.0
Customer did not leave a comment.
Randy R
Rating:
4.0
Customer did not leave a comment.
Jazat T
Rating:
5.0
Customer did not leave a comment.
Lori K
Rating:
4.0
Customer did not leave a comment.
ELIZABETH J
Rating:
5.0
Customer did not leave a comment.
Mary C
Rating:
5.0
Customer did not leave a comment.
THADDEUS J
Rating:
5.0
Courteous staff, easy drop off.
Roberta T
Rating:
5.0
Very helpful and accommodating, everything went smooth and easy.
Kim V
Rating:
5.0
Customer did not leave a comment.
Neal J
Rating:
5.0
Customer did not leave a comment.
Shea W
Rating:
4.0
Customer did not leave a comment.
Bentley K
Rating:
5.0
Perfect customer support
Gregory N
Rating:
5.0
Customer did not leave a comment.
Tara Y
Rating:
5.0
Customer did not leave a comment.
ryan w
Rating:
5.0
The whole process was seamless, from the first phone call to determine if the equipment I needed was available, to picking it up, and taking it back. Very good customer service. No need to improve.
christine l
Rating:
4.0
Customer did not leave a comment.
Ken S
Rating:
5.0
Customer did not leave a comment.
Tammi B
Rating:
3.0
Employee had started the truck and yet didn’t tell me the check engine light was on. I had a 1700 mile trip and this could have been a disaster. The cab of the truck was clean but the back of the truck was not.
Kelli V
Rating:
5.0
Customer did not leave a comment.
Wade H
Rating:
4.0
Customer did not leave a comment.
Brenda J
Rating:
4.0
Customer did not leave a comment.
Renae S
Rating:
5.0
Customer did not leave a comment.
Derek A
Rating:
3.0
Did not have equipment requested. Switched pick up locations and still didn’t have right truck. No appliance dolly.
Chase C
Rating:
3.0
Make sure when reservations for your products all are at same location and where the reservations was placed for. Customer shouldn’t have to travel 3 hours from original reservation point to go to two select places to pick up rentals.
