Customer Reviews for Ridgefield Mini Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

I asked for a drop location that was open on weekend and this place was not open on Sundays. Not drop off location problem. Problem from pick up rental location

Rating:

5.0

It was the cleanest truck I've ever rented. As with every UHaul truck I've ever rented from any location, the maintenance is poor. I'm assuming because of all the poor maintenance experiences I've had, UHaul does not maintain their fleet, which is pretty scary since it can be life or death. This particular truck really needs a front end alignment and have the steering linkage checked out. There were some very unusual vibrations, and clunks while steering as well. I had to keep the steering wheel to around the 10 o'clock position just to go straight. I wish UHaul would take maintenance more seriously, especially with how much they charge these days.

Rating:

3.0

Bands that Ridgefield Washington is the birthplace of U-Haul you would have thought it would have been their Flagship representation even today even though it isn't their headquarter base any longer the place that I returned to had inadequate parking for large trucks and was already full of trucks and no place to park Street side with the trucks so it made it difficult for others wanting to come in to the rental side of the business to get past the truck and into the rental part of the business I should be thinking that out a little more into having more parking space for sure

Rating:

5.0

Customer counter person was excellent.

Rating:

5.0

All was great - no way to improve

Rating:

5.0

Loved using this facility. They were great at answering all my questions and splicing any issues that came up. Going to miss using this facility.

Rating:

5.0

the lady in office very accommodating and answered questions in a nice manner.

Rating:

3.0

Truck was muddy and dirty. Ac non functional

Rating:

5.0

Representative was very friendly and helpful throughout the entire process.

Rating:

4.0

Get a show room and display some products

Rating:

5.0

My rental experience was great. Professional employees, good equipment and 5 minutes from my house. Thanks to all! Steve - Richfield.

Rating:

4.0

Though the location was closed at time of pick up the office associate was accommodating. Overall the pick up/drop off process was OVERLY complicated and the truck had minimal gas and I was struggling to turn certain interior/exterior lighting off site. I would recommend other moving services based on U-Haul most current process.

Rating:

5.0

The room was clean & well maintained when we moved in it , the office people were very helpful and friendly. I have already recommended people to use them .

Rating:

5.0

Excellent experience. Thank you.

Rating:

5.0

Very nice staff

Rating:

5.0

Best customer service around! Fast and friendly

Rating:

5.0

As a corporation uhual should embrace prepay for fuel like rental cars do

Rating:

5.0

We noticed that toxic detergent was liberally applied to the roadway which will all end up in the adjacent wetland after rain. Please use appropriate chemical for moss. Thanks

Rating:

5.0

Incredible customer service!! Camille was so kind and accommodating even after multiple request to switch reservation dates. I returned the Uhaul yesterday and have already referred this location to a friend. The only difficult part was after hours key return on part of uhaul website malfunction.

Rating:

5.0

Great place! Friendly service. They even helped me with a Uhaul when I moved out. Thanks to the team there it made moving day much less stressfull!

Rating:

5.0

The best UHAUL place around. They are super helpful and friendly!

Rating:

5.0

I have been impressed with Ridgefield Mini Storage for a long time. Not only have I rent storage units on numerous occasions, I also rent my U-Haul trucks as needed. The staff is very thorough in explaining my contract with the U-Haul rental and their customer service has always been top-notch. I would recommend Ridgefield Mini Storage to anyone, anytime!

Rating:

5.0

Overall one of the best storage places I have ever used.

Rating:

5.0

This was my fourth time renting at this storage facility. I also rented U-Haul trucks on numerous occasions. The owners and staff have always been courteous and helpful. I know that this will be my go to place for any future storage needs.

Rating:

5.0

It was an easy process and had no issues.

Rating:

5.0

I've had experience with uhaul in a few states, South Dakota, Dallas, Alaska and now Ridgefield and Ridgefield by far is the best! Thank you for all your help!!

Rating:

5.0

Erica and the rest of the staff are fast and easy to work with. My Uhual was clean and ready when I showed up. I highly recommend Ridgefield Mini Storage.

Rating:

5.0

The people at Ridgefield Mini Storage were always very helpful and friendly! I would continue to do business with them but, we are moving out of the area.

Rating:

5.0

I already recommended it to a friend.

Rating:

5.0

A great experience picking up the truck

Rating:

5.0

I highly recommend Ridgefield Mini Storage. The facility is clean, safe and conveniently located. They are affiliated with UHaul and have helped me numerous times with pick up and drop off. Everyone there is extremely kind, helpful and always available. I wouldn't look any further, you hit the jackpot with Ridgefield Mini Storage,

Rating:

5.0

Great experience …

Rating:

5.0

Excellent! Superb! Fantastic! Staff and owners is the best!

Rating:

5.0

None. Compared to my last U Haul experience (April 1, 2021 Lynnwood, WA) everything was perfect this time. As was the truck and drop-off in Lewiston, ID.

Rating:

1.0

I made my reservation online where I input all of my info for the payment and all of the driver's info so he would not need to pay. They ended up requiring his card at pickup. Due to traffic we had to call and explain we would be late. We were told our location cannot do after hours drop off, but the driver was told we could. This resulted in large additional fees for having a truck overnight. I also was not able to change the payment method over the phone and was told a manager would call to discuss this, but never was contacted.

Rating:

5.0

Agent (lady) that helped us was wonderful and helpful. 1st class service from this uHaul location. We'll be back!

Rating:

5.0

We found this storage place to be extremely helpful. We moved to Washington from Georgia and had to do locating a storage unit during a very hectic time. The staff was extremely friendly and helpful over the phone and in person. two thumbs up from us!!!!!

Rating:

5.0

Nice location, friendly people.

Rating:

5.0

Before giving the trucks out maybe make sure they don't leave gas for when the customers trying to put gas in them. But other then that 10/10

Rating:

5.0

Out of all the u-haul locations I have used this one was the best. The staff was very helpful, pleasant, beautiful people.

Rating:

5.0

The lady working the front desk was amazing. She was incredibly helpful. She took the time to make sure I was chanted the correct rate and ensure I had a positive experience. Hope I can interact with her for all my needs moving forward.

Rating:

5.0

Nothing

Rating:

5.0

I would recommend this storage facility to anyone. On my first day I had a small issue. It was after hours and the owner was there within a few minutes. The issue was resolved right away. That is what I call great customer service.

Rating:

3.0

Make it so I don't have to get approved while I'm waiting to pick it up; have me get approved beforehand so i can drive up, get the key, drive away

Rating:

5.0

Keep doing what you are doing.

Rating:

4.0

Parking is cramped. Need more space.

Rating:

4.0

Staff was great. Truck was dirty on outside.

Rating:

4.0

The approval process should be a little bit faster. Took a little too long. Good location

Rating:

5.0

I thought that the service was amazing. The staff was very friendly and helpful. I would recommend this location to anyone looking to rent uhaul or store their stuff.

Rating:

5.0

?

Rating:

5.0

It's difficult to fix something... that isn't broken. It was simply a pleasant,, and painless experience. Thanks!! ~Eric = )

Rating:

4.0

A great experience. Keep up the good work!

Rating:

5.0

Great service--Thank you!

Rating:

5.0

Dropped truck off after hours. Process was very easy.

Rating:

5.0

Easy, efficient check in and check out process. Location is perfect for us and we will use again when in need of a uhaul.

Rating:

5.0

Fast and efficient service...no improvements.

Rating:

5.0

We did not have a dolly/ told the service person we did not need it. Our contract said we had a dolly; so I called uhaul and they said they would adjust out contract.

Rating:

5.0

U-haul had us reserved for the battleground location. But google took us to ridgefield which was closer. Ridgefield needs to be on the u-haul page. As we would had chosen that as it was closer. Both woodland locations had no cargo vans. We will use ridgefield again they were nice and helpful and we got the cargo van we needed. 5 stars!!!

Rating:

5.0

This location is excellent. Great customer service

Rating:

5.0

Wonderful customer service. Everything went very smooth during a stressful move. Graham was awesome!!

Rating:

5.0

Great customer service. Nice location. Will use again.

Rating:

5.0

Friendly accommodating staff! Great clean storage. Easy to get giant truck trailer in and around!!!

Rating:

5.0

The electronic billing system appears accurate only on standard end of month billing, but not if you close your account outside of that cycle. It inaccurately indicates you still owe a payment amount even though you are paid up.

Rating:

2.0

My credit card was charged 2 times.

Rating:

4.0

The bill was incorrect, I was charged for 2 dollies instead of one, called to have it corrected and it never was.

Rating:

5.0

We dropped key after hours.

Rating:

3.0

Provide a hitch pin. We didn't realize the car towing trailer did NOT have a hitch pin until we were getting ready to leave on our trip. Luckily we were able to find a substitute for one. Without a hitch pin there is no doubt, as bad as the roads were and bumpy, we would have lost the trailer, jack-knifed the truck, rolled over and been killed. The substitute bolt we used was bent by the end of our trip. We showed it to uhaul at the drop off location.

Rating:

5.0

Super nice staff!

Rating:

5.0

Great place to rent U-Haul. Prefer in person to internet site

Rating:

5.0

customers should be made verbally aware of return policy and that they may need a smartphone when returning equipment in there is no one present at the return office. I found this return system cumbersome and like I was performing work for Uhaul Inc.

Rating:

5.0

This is literally the cleanest/friendliest U-Haul location I have ever been to. The office was beautiful and clean. The woman at the desk was super friendly and got the paperwork ready for me very quickly. Give her a raise immediately! We are 100% using this location again when we move next year. Thank you!

Rating:

5.0

Fantastic service- lifesavers :-)

Rating:

5.0

Was able to get checked in and everything pretty quickly

Rating:

3.0

We ended up not having the use the storage unit.

Rating:

1.0

There was an error while booking. I did not utilize this space, please refund the charge.

Rating:

5.0

Erika was warm and accommodating right from the start. She kept our best interests in mind and provided important information.

Rating:

5.0

It was close to my house and very clean. The only downside was it was expensive.

Rating:

5.0

Owners/employees were very friendly and helpful.

Rating:

5.0

Very happy with the services

Rating:

3.0

The storage unit was fine. The area is a little tight. If more than one vehicle was in a lane it was a problem. Overall a nice facility

Rating:

5.0

A great experience!

Rating:

5.0

new, clean, well managed

Rating:

5.0

This storage facility is very well maintained. The owners were unbelievably flexible and helpful with my storage needs. I highly recommend Ridgefield Mini Storage.

Rating:

5.0

Very good people to with. They will be my go to people for future storage or truck rental needs!

Rating:

5.0

The people running this facility are awesome. Great too do business with.

Rating:

5.0

Very accommodating staff and super clean facilities. Will use again if the need arises, for sure! Thanks! Bill & Shelley Gregory

Rating:

4.0

Loved the cleanliness of the facility and the friendliness of the staff. I would like it better if I could nester and exit without getting out of my car.

Rating:

5.0

Clean, easy access, accommodating, and family friendly.

Rating:

4.0

Knowledgeable and helpful staff, accommodating

Rating:

5.0

Wonderful place! Very friendly, helpful, and very clean. Thank you.

Rating:

5.0

They were amazing. They even offerd to lend a hand loading.