Customer Reviews for Ridgefield Mini Storage
(U-Haul Neighborhood Dealer)

251 reviews

7555 S Union Ridge Pkwy   Ridgefield, WA 98642

(360) 727-7867

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(360) 727-7867

7555 S Union Ridge Pkwy
Ridgefield, WA 98642

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I thought that the service was amazing. The staff was very friendly and helpful. I would recommend this location to anyone looking to rent uhaul or store their stuff.

Brenda W. 
Rating:
5.0

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Robert B. 
Rating:
5.0

Customer did not leave a comment.

PAMELA J. 
Rating:
5.0

Customer did not leave a comment.

Jess L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NUNIA R. 
Rating:
5.0

It's difficult to fix something... that isn't broken. It was simply a pleasant,, and painless experience. Thanks!! ~Eric = )

ERIC ANTHONY F. 
Rating:
4.0

Customer did not leave a comment.

Barbara H. 
Rating:
5.0

Customer did not leave a comment.

DENNIS ALBERT B. 
Rating:
4.0

A great experience. Keep up the good work!

POWEL H. 
Rating:
5.0

Customer did not leave a comment.

Rhonda P. 
Rating:
1.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Great service--Thank you!

CARL MAURICE W. 
Rating:
5.0

Dropped truck off after hours. Process was very easy.

Jerry M. 
Rating:
5.0

Customer did not leave a comment.

JYMME SUZANNE F. 
Rating:
5.0

Easy, efficient check in and check out process. Location is perfect for us and we will use again when in need of a uhaul.

Bill S. 
Rating:
5.0

Fast and efficient service...no improvements.

Tamara L. 
Rating:
5.0

We did not have a dolly/ told the service person we did not need it. Our contract said we had a dolly; so I called uhaul and they said they would adjust out contract.

Jacob Z. 
Rating:
5.0

U-haul had us reserved for the battleground location. But google took us to ridgefield which was closer. Ridgefield needs to be on the u-haul page. As we would had chosen that as it was closer. Both woodland locations had no cargo vans. We will use ridgefield again they were nice and helpful and we got the cargo van we needed. 5 stars!!!

Kimberly N. 
Rating:
5.0

This location is excellent. Great customer service

KEITH J. 
Rating:
5.0

Customer did not leave a comment.

Dianne B. 
Rating:
5.0

Wonderful customer service. Everything went very smooth during a stressful move. Graham was awesome!!

Donna B. 
Rating:
5.0

Customer did not leave a comment.

philip G. 
Rating:
4.0

Customer did not leave a comment.

Karin C. 
Rating:
5.0

Great customer service. Nice location. Will use again.

Christopher S. 
Rating:
5.0

Friendly accommodating staff! Great clean storage. Easy to get giant truck trailer in and around!!!

Robin B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Malcolm J. 
Rating:
5.0

Customer did not leave a comment.

Joseph M.  |  Overall Experience 
Rating:
5.0

The electronic billing system appears accurate only on standard end of month billing, but not if you close your account outside of that cycle. It inaccurately indicates you still owe a payment amount even though you are paid up.

Peter and Patricia M.  |  Overall Experience 
Rating:
2.0

My credit card was charged 2 times.

Mark W. 
Rating:
4.0

The bill was incorrect, I was charged for 2 dollies instead of one, called to have it corrected and it never was.

William P. 
Rating:
5.0

We dropped key after hours.

Joanne M. 
Rating:
3.0

Provide a hitch pin. We didn't realize the car towing trailer did NOT have a hitch pin until we were getting ready to leave on our trip. Luckily we were able to find a substitute for one. Without a hitch pin there is no doubt, as bad as the roads were and bumpy, we would have lost the trailer, jack-knifed the truck, rolled over and been killed. The substitute bolt we used was bent by the end of our trip. We showed it to uhaul at the drop off location.

Rebecca F. 
Rating:
5.0

Super nice staff!

Aeby Z. 
Rating:
5.0

Customer did not leave a comment.

BRIAN G. 
Rating:
5.0

Customer did not leave a comment.

Simon C. 
Rating:
5.0

Great place to rent U-Haul. Prefer in person to internet site

Alan B. 
Rating:
5.0

customers should be made verbally aware of return policy and that they may need a smartphone when returning equipment in there is no one present at the return office. I found this return system cumbersome and like I was performing work for Uhaul Inc.

Dale B. 
Rating:
5.0

This is literally the cleanest/friendliest U-Haul location I have ever been to. The office was beautiful and clean. The woman at the desk was super friendly and got the paperwork ready for me very quickly. Give her a raise immediately! We are 100% using this location again when we move next year. Thank you!

Rachael Z. 
Rating:
5.0

Fantastic service- lifesavers :-)

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Heather W. 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
4.0

Customer did not leave a comment.

john C. 
Rating:
3.0

The truck had lots of damage done to it. Would prefer that previous damage is already recorded prior to renting so when new customer arrives they know all damage has already been accounted for. Did not know that if i showed up late to my Rental time it would cancel my reservation when using online services. Had to wait on the phone for 30 min until spoke with customer service person.

Don M. 
Rating:
4.0

Parking and overall space is very tight.

Eddie G. 
Rating:
5.0

Camille was amazing. Very thorough even with plenty of customers she still gave us all her best and great individual attention.

JD O. 
Rating:
5.0

Customer did not leave a comment.

Nick W. 
Rating:
5.0

The original birth place and the best place for U-haul services.

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

Angela M. 
Rating:
5.0

Customer did not leave a comment.

Travis B. 
Rating:
5.0

Customer did not leave a comment.

Loree G. 
Rating:
5.0

Customer did not leave a comment.

Brad J. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Great experience at this location. Change nothing

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

Dan G. 
Rating:
4.0

Customer did not leave a comment.

Alicia T. 
Rating:
5.0

Customer did not leave a comment.

Martin F. 
Rating:
5.0

Great, friendly service. The truck was just what we wanted and the owners made the rental very easy. Made moving lots of stuff a pleasure!

Anthony W. 
Rating:
5.0

Manager was very responsive n her explanation was very clear.

David C. 
Rating:
5.0

Lady was very helpful

Joni W. 
Rating:
5.0

Customer did not leave a comment.

Jeremy J. 
Rating:
4.0

Customer did not leave a comment.

Linsey S. 
Rating:
5.0

Customer did not leave a comment.

Winnie R. 
Rating:
5.0

Customer did not leave a comment.

Karla B. 
Rating:
5.0

Great facility and super helpful and friendly owners! Thank you

Nick L. 
Rating:
5.0

Great transaction, super friendly staff, clean and easily accessible location.

William G. 
Rating:
5.0

Customer did not leave a comment.

Peter V. 
Rating:
5.0

Customer did not leave a comment.

Jon L. 
Rating:
5.0

I'm not sure you can or need to improve anything. I would say just keep doing what you're doing! I've never had such a nice and smooth experience. Thank you so much for all your help in getting me the right equipment.

ROD F. 
Rating:
5.0

Customer did not leave a comment.

Bradley AND B. 
Rating:
5.0

Customer did not leave a comment.

Hector L. 
Rating:
5.0

Customer did not leave a comment.

Kristin S. 
Rating:
5.0

Customer did not leave a comment.

Jenne H. 
Rating:
5.0

Very friendly and helpful staff. Would definitely use them again.

Tony B. 
Rating:
5.0

Very friendly, great customer service, local, fast, efficient & convenient!

Andy H. 
Rating:
3.0

Customer did not leave a comment.

Jeremy V. 
Rating:
5.0

Owners were very nice and helpful! Great rental experience. Thank you

Colleen M. 
Rating:
5.0

Customer did not leave a comment.

Pam J. 
Rating:
5.0

Customer did not leave a comment.

Jodi H. 
Rating:
5.0

Very friendly

Thomas S. 
Rating:
5.0

Great staff, always with good suggestions.

James D. 
Rating:
4.0

Customer did not leave a comment.

Tom C. 
Rating:
5.0

Very friendly and helpful staff! 5 stars

Mike Z. 
Rating:
5.0

no improvement needed. thank you

Cricket S. 
Rating:
5.0

Very helpful and assisted up with our claim

Holly W. 
Rating:
5.0

Customer did not leave a comment.

Debbie H. 
Rating:
5.0

Customer did not leave a comment.

Robert O. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Service is unexcelled

Terry H. 
Rating:
1.0

Customer did not leave a comment.

Matthew D. 
Rating:
5.0

Customer did not leave a comment.

Neal O. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

My only complaint is that we drove 80 freeway miles and had to put in 10 gal of gas.

carl W. 
Rating:
4.0

Receipt quite confusing. Otherwise easy transaction.

Ellen S. 
Rating:
5.0

The lady working at pickup was on point... She was wonderful

Ronale S. 
Rating:
5.0

Customer Service excellent.

Jacqueline M. 
Rating:
5.0

Nothing Customer service was excellent.

Bob R. 
Rating:
5.0

Camille was extraordinary. Her customer service capabilities and personality made working with U-Haul first rate. Sincerely, Thomas Allen

THOMAS A. 
Rating:
5.0

This location worked very hard to accommodate our needs. Thank you! I will definitely use them again.

Andria K. 
Rating:
4.0

would have liked a location closer to home.

Philip A. 
Rating:
5.0

Your app doesn't work well. Customer service was horrible when I couldn't get into the lock box I called and got transferred three times and was on the phone for 50 minutes to try to drop off key for U-Haul. The location on your app said I could drop off the key at the location in scappose. There was lock box on there site. The lady I was talking to got frustrated and hung up on me. That's not cool at all. I will not be renting a U-Haul again very dissatisfied. I will also not recommend you guys to anybody.

William L. 
Rating:
5.0

They were the best people to deal with. Can you give them 10 stars. I would definitely recommend them

Kirk C. 
Rating:
2.0

The space allotted for vehicle return/checkout is very limited and we needed to move the truck and our personal vehicle several times to make room for other customers coming and going.

Monte Lee S. 
Rating:
5.0

This location is fantastic. Great customer service and care for their customers

Gus F. 
Rating:
5.0

Was able to get checked in and everything pretty quickly

Tamara I.  |  Reservation 
Rating:
3.0

We ended up not having the use the storage unit.

Connor C.  |  Reservation 
Rating:
1.0

There was an error while booking. I did not utilize this space, please refund the charge.

Carrera R.  |  Reservation 
Rating:
5.0

Erika was warm and accommodating right from the start. She kept our best interests in mind and provided important information.

Chris S.  |  Reservation 
Rating:
5.0

It was close to my house and very clean. The only downside was it was expensive.

Michele K.  |  Overall Experience 
Rating:
5.0

Owners/employees were very friendly and helpful.

Rosalie Z.  |  Overall Experience 
Rating:
5.0

Very happy with the services

Tina W.  |  Overall Experience 
Rating:
3.0

The storage unit was fine. The area is a little tight. If more than one vehicle was in a lane it was a problem. Overall a nice facility

Paul Q.  |  Overall Experience 
Rating:
5.0

A great experience!

Stephen H.  |  Overall Experience 
Rating:
5.0

new, clean, well managed

James G.  |  Overall Experience 
Rating:
5.0

This storage facility is very well maintained. The owners were unbelievably flexible and helpful with my storage needs. I highly recommend Ridgefield Mini Storage.

Ron M.  |  Overall Experience 
Rating:
5.0

Very good people to with. They will be my go to people for future storage or truck rental needs!

DONALD L.  |  Overall Experience 
Rating:
5.0

The people running this facility are awesome. Great too do business with.

STEVE M.  |  Overall Experience 
Rating:
5.0

Very accommodating staff and super clean facilities. Will use again if the need arises, for sure! Thanks! Bill & Shelley Gregory

William G.  |  Overall Experience 
Rating:
4.0

Loved the cleanliness of the facility and the friendliness of the staff. I would like it better if I could nester and exit without getting out of my car.

Teresa S.  |  Overall Experience 
Rating:
5.0

Clean, easy access, accommodating, and family friendly.

Brittney H.  |  Overall Experience 
Rating:
4.0

Knowledgeable and helpful staff, accommodating

DICK W.  |  Overall Experience 
No reviews have been submitted for this location.

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