Customer Reviews for River Rock Storage
(U-Haul Neighborhood Dealer)

24 reviews

4220 Forbes Rd   Gastonia, NC 28054

(704) 215-4982

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(704) 215-4982

4220 Forbes Rd
Gastonia, NC 28054

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Pamela was fantastic! Highly recommend!

Susan H. 
Rating:
5.0

Customer did not leave a comment.

Fidel R. 
Rating:
5.0

I'm confused, someone must hook up trailer, but dropping off, the customer is ok to do everything on their own?

Scott D. 
Rating:
5.0

I forgot to mention when I returned the truck that I rented that the steering seemed to have a lot on play in it. The employee who waited on me was very nice and helpful.

PATRICIA M. 
Rating:
5.0

Just continue being open, available and having a friendly disposition. Thank you !

Wilfredo D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

The employee working was professional and kind.

danielle M. 
Rating:
5.0

Customer did not leave a comment.

Karen F. 
Rating:
5.0

Customer did not leave a comment.

JD G. 
Rating:
5.0

Good service. Friendly and had truck as promised.

KARSTEN B. 
Rating:
5.0

Customer did not leave a comment.

Karen F. 
Rating:
5.0

Friendly helpful service; clean location and excellent condition vehicle.

John E. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Customer Service at this location (River Rock Storage, Gastonia NC) is top notch! Fast and friendly on pickup and return. You have earned yourself a repeat customer and I will refer all my friends and family to you!

Donna C. 
Rating:
5.0

I had a good experience. Parking could be more defined.

Cheryl P. 
Rating:
3.0

The service at this location was nice but the U-Haul vehicle had a dead battery and I had to jumpstart it with my own vehicle.

Ian W. 
Rating:
5.0

Fast and friendly service. Rented a moving van for about 3 hours. Almost brand new van. No issues. Will most likely use again!

Michael S. 
Rating:
1.0

When we pick up the truck it needed oil and oil light was on. So we had to stop and put oil in. We didn't have time to wait around for road side assistance.. What a pain. We won't be using uhaul again!!!! I should have requested a credit for our time and hassle....then the lady at the uhaul requested I wear a mask after she found out I had covid 2 months ago. She said it had just come in on a memo that all customers were mandated to wear mask, yet as my husband checked out the truck 3 other people without mask went in and were served!!!! I tested negative last month...how rude!!!!!! We were charged $22 for gas cause it wasn't exactly where it was supposed to be , how the heck am I suppose to know what 15/16th is?? I know full 3/4 , 1/2. , 1/4 , and empty ....this whole rental was mess. We couldn't even pick it up when we needed to. Had to pick it up the next day....so disgusted and annoyed!!!!!!

Timothy B. 
Rating:
4.0

Customer did not leave a comment.

ROBERT M. 
Rating:
1.0

I was charged for fuel, after I had dropped off the rental. The rental WAS properly refueled to 5/8 of a tank. I also took a picture of the fuel gauge which shows that the vehicle was returned with the same level of fuel from the pick-up date. I called the location because my credit card was unnecessarily charged for fuel. I was informed that I would receive a call-back about the incident, but no call was ever returned.

Funderburk C. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
4.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

TIFFINY R. 
Rating:
5.0

Customer did not leave a comment.

Damon T. 
No reviews have been submitted for this location.

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