Customer Reviews for River Towne Tire & Auto
(U-Haul Neighborhood Dealer)

479 reviews

1215 US Hwy 17 N   New Bern, NC 28560

(252) 638-4462

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(252) 638-4462

1215 US Hwy 17 N
New Bern, NC 28560

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–1 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very friendly staff! Worked hard to get us everything we needed for our move. Thank you.

Edward M 
Rating:
5.0

Everyone was friendly and helpful.

Karl K 
Rating:
5.0

Easy access and drop of.

John M 
Rating:
5.0

N/a

Angie N 
Rating:
4.0

Location was very good. Helpful , courteous and punctual! Highly recommended

JIM B 
Rating:
3.0

Won't let me select NA

Stephen B 
Rating:
5.0

Customer did not leave a comment.

Tony C 
Rating:
2.0

The truck wasn't at the location promised. Wny should I have to pay an environmental fee? The truck itself seemed like it needed some mechnical work.

Andrea S 
Rating:
3.0

Customer did not leave a comment.

Johnny G 
Rating:
4.0

Customer did not leave a comment.

NORMAND L 
Rating:
5.0

Customer did not leave a comment.

Myeisha G 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M 
Rating:
1.0

I had to go to two different U-Haul places The first I sat in the lobby for over 30 minutes waiting on somebody to get there and then the second one charge me twice so no I won't be using U-Haul again.

austin m 
Rating:
4.0

Customer did not leave a comment.

Joseph H 
Rating:
4.0

Customer did not leave a comment.

Sharon E 
Rating:
3.0

Customer did not leave a comment.

Daniel B 
Rating:
4.0

Customer did not leave a comment.

RICHARD W 
Rating:
5.0

Customer did not leave a comment.

Walt D 
Rating:
5.0

Customer did not leave a comment.

Cindy L 
Rating:
3.0

Customer did not leave a comment.

Tim M 
Rating:
5.0

Customer did not leave a comment.

Bobby B 
Rating:
3.0

Customer did not leave a comment.

Valerie P 
Rating:
5.0

The office staff are the nicest and most kind people I’ve ever seen in an office!

Pammy M 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F 
Rating:
4.0

Woman at the receiving counter took down the information about my driving experience and noted the maintenance the truck needed.

Jacqueline W 
Rating:
5.0

Customer did not leave a comment.

Bobby B 
Rating:
5.0

Customer did not leave a comment.

Shaun M 
Rating:
5.0

Customer did not leave a comment.

Steven J 
Rating:
5.0

Customer did not leave a comment.

Christine K 
Rating:
3.0

How did u-haul come up with the mileage of 146 mile. Where i move to went over the mileages by 10.1 this is a rip off by u-haul 5+ of the miles was to the moving point from the truck pick-up and 5+ miles from the moving point to return the truck i am filing a complaint with Better Business

S T 
Rating:
5.0

They were extremely efficient and courteous

Scott D 
Rating:
3.0

Dropped off after hours.

Lisa S 
Rating:
5.0

Nothing

Tina C 
Rating:
5.0

Personnel very friendly and informative. A very pleasant experience!

Barbara M 
Rating:
5.0

Customer did not leave a comment.

John O 
Rating:
5.0

Customer did not leave a comment.

Marie F 
Rating:
3.0

Customer did not leave a comment.

Steven R 
Rating:
5.0

Customer did not leave a comment.

David D 
Rating:
5.0

This is the 2nd time we have rented from this location. Always so nice and helpful. Thanks for all your help. Randy Beck

Randal B 
Rating:
5.0

Customer did not leave a comment.

Tom N 
Rating:
3.0

The cost was far above the advertised cost and the mileage fee is ridiculous. Next time we'll just get a few friends and helpers who have trailers to assist.

Bill H 
Rating:
5.0

Customer did not leave a comment.

Herbert M 
Rating:
1.0

truck was filthy, the hand truck was wedged in the passenger seat, The truck was an older model so the transmission felt strained as well as the brakes were screeching.

Donna B 
Rating:
5.0

Customer did not leave a comment.

Karl W 
Rating:
5.0

Regular maintenance schedule with external equipment inspections.

Tim P 
Rating:
5.0

Customer did not leave a comment.

Douglas K 
Rating:
5.0

Customer did not leave a comment.

John T 
Rating:
5.0

Customer did not leave a comment.

Sheila A 
Rating:
5.0

Customer did not leave a comment.

Bob E 
Rating:
4.0

Very friendly and helpful

daniella c 
Rating:
1.0

No gas in truck and check engine light was one the whole trip. There was a knocking under hood and truck was filthy.

EMMARUTH H 
Rating:
4.0

Customer did not leave a comment.

judy g 
Rating:
5.0

Customer did not leave a comment.

Wayne M 
Rating:
3.0

Customer did not leave a comment.

Sheila F 
Rating:
5.0

Customer did not leave a comment.

Dan B 
Rating:
5.0

Exceeding expectations

Theresa W 
Rating:
5.0

Customer did not leave a comment.

John D 
Rating:
3.0

Customer did not leave a comment.

Bradley V 
Rating:
5.0

River Towne Tire was very professional during the rental transaction. I will definitely use them again for my future rental vehicle needs!!!!

Marty S 
Rating:
5.0

I've rented from here several times. People are very friendly and helpful.

RICHARD F 
Rating:
3.0

Actually let the customer know you switch locations so he/she isn't freaking out trying to figure stuff out.

Pablo C 
Rating:
5.0

Customer did not leave a comment.

Peter C 
Rating:
4.0

I was surprised to receive an additional mileage charge when the drop off location was located about 10 miles away. I don’t believe the mileage allowance was adequate

Denis B 
Rating:
5.0

Customer did not leave a comment.

JOSHUA L 
Rating:
5.0

Customer did not leave a comment.

randy m 
Rating:
3.0

Customer did not leave a comment.

Finn H 
Rating:
5.0

Location allows for contactless and contact drop off and pick up; big thumbs up.

Resfa L 
Rating:
5.0

Very polite and helpful staff. Would recommend to others.

Robert H 
Rating:
5.0

Customer did not leave a comment.

Christopher W 
Rating:
4.0

Customer did not leave a comment.

Albert M 
Rating:
4.0

Customer did not leave a comment.

John S 
Rating:
4.0

Customer did not leave a comment.

matthew g 
Rating:
3.0

Customer did not leave a comment.

Allana R 
Rating:
5.0

Customer did not leave a comment.

Donald S 
Rating:
5.0

The staff was friendly and explained everything thoroughly. Definitely use this location again next time.

Phan N 
Rating:
5.0

All Good

George B 
Rating:
4.0

Customer did not leave a comment.

Dustin O 
Rating:
5.0

Great staff and eager to help with anything!

david g 
Rating:
5.0

Customer did not leave a comment.

keiona h 
Rating:
5.0

Customer did not leave a comment.

LOUIS B 
Rating:
3.0

Customer did not leave a comment.

summer d 
Rating:
5.0

Customer did not leave a comment.

Joseph M 
Rating:
4.0

I had to rent a much larger truck because cargo vans were not available for one way rental due to policy. The 10 foot truck was not even 1/4 full and it got 13 miles to the gallon. I believe this was not an environmentally friendly policy on U-Haul's part and it cost me a lot more money. I did not pickup the rental from the same location that I reserved it. The pickup location was fine. U-Haul's rental policy was not.

Martin F 
Rating:
5.0

Nothing everything was great for me

Vonda f 
Rating:
5.0

Customer did not leave a comment.

DAVID A 
Rating:
4.0

Seemed nice gave my husband stuff to clean up the last persons mess before we dropped it off and seemed to make him laugh a little

SHAWN E 
Rating:
5.0

The crew was excellent and there to assist in every way possible!

Keith B 
Rating:
5.0

The U-Haul server kept not responding when I was trying to pick up the truck. Your call staff we’re super helpful.

Lisa D 
Rating:
5.0

Customer did not leave a comment.

Robert B 
Rating:
3.0

Customer did not leave a comment.

CARLA F 
Rating:
1.0

I reserved a pick up time on Friday after Thanksgiving of 10am. The company website said they would be open. When I arrived there was a 5x8 trailer out front but there was a sign on the door that said they would be closed til Monday for the Thanksgiving holiday. There was no one to help me hook up the trailer. I desperately needed the trailer so I hooked it up myself, which I shouldn't have done because of a buldging disk. I wasn't even sure I had hooked it up right. When I arrived at my destination my brother checked the hook up. My drop off at Uhaul on Capital Blvd the next day was awesome. They took care of my reservation which wasn't even in the computer because Rivertowne had not finalized my reservation. I will NEVER rent another trailer from a non-Uhaul business. I have rented a lot of trailers over the years and most of the time I don't even have to get out of my vehicle. Rivertowne in New Bern NC should not be allowed to rent Uhauls.

Linda S 
Rating:
5.0

Customer did not leave a comment.

Pamela V 
Rating:
5.0

All friendly people here would recommend this place to rent from

Edward K 
Rating:
5.0

Customer did not leave a comment.

RON H 
Rating:
5.0

Customer did not leave a comment.

Samuel B 
Rating:
2.0

The lady at the counter was nice , but the office itself was unclean . It needed to be degreased and painted

Charles J 
Rating:
5.0

I suggest you install a separate "run away chain" of some sort to insure the vehicle on the tow dolly is securely attached to the dolly. The tire straps can easily get loose and fail to secure the vehicle sufficiently and there is no other backup system to prevent the vehicle from becoming an accident. When we arrived at our destination one wheel had no strap and the other was quite loose. I had tightened the straps on the ratchet to where the tire was pressing tight to the front of the wheel well on both sides. I am quite familiar with the correct way to secure a vehicle on a tow dolly having spent 12 years touring the country with my Tiffin Allegro towing a Jeep. I also installed a "Run Away Chain". Thank you for listening.

Bob L 
Rating:
5.0

Customer did not leave a comment.

Carolyn M 
Rating:
5.0

Very friendly service and easy to work with. Highly recommend them.

Katharine H 
No reviews have been submitted for this location.

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