I had zero issues with the location itself, but I had nothing but issues with the uhaul website and app. I ended up having to pay for an extra day because your app is a broken piece of garbage, and when I called customer support to sign the trailer back in, I was left on hold for 30 minutes before being hung up on. That happened twice. If you want to advertise 24H return service, you need to give 24H service. I am getting really tired of your shit customer support, uhaul.KEVINMARK TOPHAM N.
Customer Reviews for Riverside Mini Lock Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Outside of building needs attention Flowers over grown with weeds Agent was friendly and pleasantDORCAS R.
The online booking that I made (after almost an hour on hold) was not able to be used by the person at the site because she kept getting an error. She rebooked the whole thing and then was finally able to give me my rental equipment. The dropoff location for the trailer I rented was entered incorrectly in my online reservation though.MAJA B.
Customer did not leave a comment.PAVEL G.
The mobile booking experience was an absolute nightmare. Riverside had hidden the keys in the vehicle, but this was not known to anyone. When attempting to start the pick up process, the app stated that it must be handled manually. Called into the call center, and was passed around three times, eventually booking with another location 30 mins away. Called the Storage yard, and they let us know where the key was, so had to call back to Uhaul to reactivate the original rental. Overall, UHaul's process and technology needs help. Staff were great, and tried their best to rectify a horrible experience.Andrew H.
Customer did not leave a comment.Anna D.
Customer did not leave a comment.Lawrence B.
Customer did not leave a comment.Steve R.
Customer did not leave a comment.Terry M.
Customer did not leave a comment.Bruce S.
Customer did not leave a comment.Charles H.
Customer did not leave a comment.Wayne H.
Customer did not leave a comment.Nick C.
The app is garbage. Doesnt work at all. Ended up having to do it on my browser on my phone. Whoever designed the app, did not test its functionality in the real world.joshua S.
Customer did not leave a comment.Brent W.
Customer did not leave a comment.Terence B.
They were closed during their posted business hours. We had to call the Owen Sound office for help. We phoned and left a message at this Trenton site, but it was not returned.Kathleen R.
Customer did not leave a comment.Jim B.
No one there when dropped off... Dropped off during closed hoursamanda J.
Customer did not leave a comment.peter W.
Customer did not leave a comment.Michelle B.
Customer did not leave a comment.Mike N.
Quick, easy, and professional. Will be going there for future uhaul needs.Rynn K.
Customer did not leave a comment.John S.
Customer did not leave a comment.KEITH C.
Was an excellent experience.JUSTIN K.
Customer did not leave a comment.JOHN F.
when u have someone rent a truck one way have a closer drop off point then 5o kgMICHEAL D.
Customer did not leave a comment.alison C.
Customer did not leave a comment.Yvonne Y.
Customer did not leave a comment.Mike R.
don't know when it was last checked over. The left signal light did not work but I took it anyway since I had a commitment to look after. Unit handled well.Renny V.
Customer did not leave a comment.Tiffany B.
Customer did not leave a comment.Shawn B.
Customer did not leave a comment.Jonathan R.
Opens later then scheduled. should open on time.JEAN B.
I had very good service from this location. and would rent from their.MIKE M.
Fantastic service for both the pick up and the drop off. Thank-you so much for the great experience - I will definitely use this business any time i am in need of a trailer of any type.shawn M.
Customer did not leave a comment.David G.
Customer did not leave a comment.Tammy H.
Most people move on weekends. More locations should be open. This location was great to work with.tony B.
Customer did not leave a comment.LISA A.
Have people there when they are supposed to be Have the head office or booking place communicate better with outlets I had to return 3x for my balance then wait 20 mins for them to figure it out! very unhappyPAT W.
Customer did not leave a comment.MIKE W.
Better costumer service, clean vehicles before rental, be able to pay with interac.peter M.
Customer did not leave a comment.Michelle B.
wasnt open on saturday my arranged pick up date so i needed to pick up on friday which was ok but then i was told i need to return on sunday and not on monday as i originally planned (my move date was saturday and i didnt need truck friday afternoon)ELI L.
Customer did not leave a comment.DAVE V.
truck was dirty and leaking power steering was making noise and clunking noise when turning the truckjim M.
Customer did not leave a comment.allen D.
Customer did not leave a comment.HAROLD E.
It was closed and we just dropped off the key in the slot.JACQUELINE B.
Customer did not leave a comment.LISA W.
Excellent customer service. Polite and understanding. Keep up the good work!LARRY W.
Customer did not leave a comment.ALEXANDRIA G.
Customer did not leave a comment.ROBERT JOHN H.
I order a 17' uhaul weeks in advance and was told I would have one and was sent a confirmation. When I went to pick it up I got a 10'. Was very angry because that caused us slot more time to move. Will never go back and have to rent another one soon. Joanne WilliamsJOANNE W.
Couple of items that could have used improvement. Windshield wiper mechanism did not work. We filled it with fluid just in case that was the problem, but it was mechanical. We were asked to drop the truck for 9am. on sunday, however not told by Riverside that no one would be there to accept key and paperwork.KATHY P.
Customer did not leave a comment.MARK W.
Don't send them to action towing for any service. Make sure the equipment is where the pick up is.AMANDA C.
My original trailer had bad tires. because we were traveling long distance, the young lady put me into another unit. It was cleaned and ready to go. Tires pressures were not at recommended rating, but I took care of this before loading. Move to thunder bay went without any set backs, Thank You.Ronald H.
Absolutely nothing at all to complain about. The weather was bad but everything went smoothly and carefully.MARKO K.
all goodbarry S.
serve with a smile , and in and out . rented trailer for moving a vehicle no problems at all thx JohnJOHN B.
One tire had almost no treads on it. Otherwise good access from the highway. Agent ok but not super communicative.JUDITH L.
the major issue was the right equipment was not available for me as per my reservation. This was not the fault of the Trenton location but U-Haul Corporate. This is the 2nd time I have rented in the past 3 years. I will not do business again with U-Haul. When I make a reservation I expect to get my booked equipment at the time and location of my reservation. I was advised that there was a 4'x8' trailer when I booked a 5'x9'. I would never have completed my move with the smaller trailer. It was up to me to call Montreal and try to arrange a suitable arrangement. Fortunately it worked out but there was definitely a possibility that it would not have. Never again.Michael T.
Customer did not leave a comment.RICHARD R.
Was not ready for pickup.. Brake Buzzer and light came on during trip... poor customer service ... a full refund would be advised...STEVE M.
Truck was dirty inside the cab and in the box. Said it had half a tank of gas when it didn't. Thankfully I took a picture of the gas gauge. I went 7.5 miles (2 of which to the gas station) put in ten bucks. They accused me of not filling it up. Although when I showed her the picture she said it was ok. They did not look at the truck leaving only when it came backDEAN P.
Customer did not leave a comment.JEAN-PHILIPPE T.
Customer did not leave a comment.Pamela D.
Everything went great. Friendly, professional staff member. Thank You.MARGORIE G.
Price is far too high!sherri V.
This facility was poorly organized and I was the only customer in the business while I was there. I stood there for 45 minutes while they tried to figure out how to print a receipt and when I started to get impatience, refused to manually issue a receipt. The employees were not accommodating in any respect. The two employees were grossly incompetent and did not even attend with me to the truck to make sure it was in suitable condition. I would never rent from this location again.John A.
Customer did not leave a comment.FLAMAND R.
My whole reservation was messed up and the pick up location was not where I wanted it, my truck was not what I asked for and your regional office was completely ignorant. With the customer service I received I would not recommend your services to anyoneJODY K.
Customer did not leave a comment.NORMA S.
we ordered a 17' and we given a 14'!! If i had wanted 14 i would have ordered it. We had to make 2 trips. we had 6 pices left for the 2nd trip what a waste of our time. The agent could not get the computer to work properly and had to wait at least 45 mins to get it started. over all it was a disaster bad back and knees after this one. won't use them againJOHN S.
I had asked for 12 blankets. there was only 4.ROBERT J.
I was a waste of money wrong trailer for the job the lot attendant was not overly knowledgeable and told me that he had what I needed but when I got there it was not what I was told on the phone as was forced to take it as it was the only trailer in my area and it did not do the job I needed it forDON S.
HAVE THE VEHICLE ROAD TESTED AFTER EVERY USE TO ENSURE THE TRUCK IS SAFE FOR THE ROAD.THE 17' TRUCK I USED HAD A WARPED BRAKE ROTOR AND IT MADE A NOISE FOR THE 200 MILES I TRAVELED,THE STEERING WHEEL WAS ALSO OFF CENTRE AND WAS VERY UNCOMFORTABLE TO DRIVE.ALSO YOUR TRUCKS SHOULD BE EQUIPED WITH CRUISE CONTROL. BEST REGARDS MARK TUSTINmark T.
Customer did not leave a comment.Grant A.
the staff were very pleasant. I was just surprised that the office was closed on Saturday, but I just used the drop box for the keys.Kathy W.
Customer did not leave a comment.PAULA M.
Great service....thank you.LISA T.
Customer did not leave a comment.GARRY L A.
The service was very fair as the vehicle I first ordered was not available they gave me the next one up for the same price. Thanks for that.BARABRA M.
Was in the yard trying to hook up, and get the lights to work. No help was offered. Ended up twisting the connector and duct taping it to the tounge of the trailer.KENITH M.
Customer did not leave a comment.WAYNE D.
As with all of my previous trailer rentals , the prefered pickup location did not have the trailer that I reserved . I placed my reservation weeks in advance and I have always needed to drive 30 - 40 km from a major centre to obtain the trailer . This is a disatisfier .RON A.
Customer did not leave a comment.JOHN A.
no right brake light or turn signal.michael P.
Customer did not leave a comment.RICHARD D.
As I had to drop off the trailer outside normal business hours it would have helped if they had an answering service . But the location had lots of space to maneuver the truck and a drop off slot so I could leave information.EILEEN H.
Customer did not leave a comment.MIKE L.
Customer did not leave a comment.JACQUES D.
Customer did not leave a comment.SAMANTHA J.