I originally placed a booking for a 15’ truck at Dulux paints in Napanee. I received a call stating that the previous booking had not returned the truck at that time and was offered a 10’ truck, which was available at the Beckers store location in Napanee. I asked if there was any 15’ trucks available and she said no, not at that time. Since the movers had already arrived & I was strapped for time, I accepted the 10’ truck. We ended up making two trips from Napanee- Belleville and back again to load more furniture. When I went to the Beckers store to inquire about kilometer cost, the gentlemen told me I should have taken the 15’ truck. I let him know that the lady at dulux paints told me there were no 15’ trucks available and he said there has been a 15’ truck sitting outside waiting to be rented all day. I ended up with a very stressful day, paying the movers double for two trips and paying uhall double kilometers when I could have rented the 15’ truck in the first place! That was not fair.
Michelle P
Customer Reviews for Riverview Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good customer care service
Sandra N