Customer did not leave a comment.NYIESHA S.
Customer Reviews for RJs Mini Mart
(U-Haul Neighborhood Dealer)
Bethlehem, PA 18015
(at Lehigh University)
Services at this Location:
- Mon–Tue1 pm–4 pm
- Thursday1 pm–4:30 pm
Special Operating Hours
- 12/25/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was fine. Customer service on the side of UHaul was an absolute joke. My reservation was for 11am. I didn't leave the parking lot until after 12pm because of the poor quality of the UHaul website.Sarah F.
The online system is too difficult to navigate and it doesnt allow corrections. I forgot to refuel, I only went 25 miles, less than a gallon of gas. I was charged 19.75 for mileage and then another $21.60 fo 5.4 gallons of gas, which is not true. I was robbed of the $21.60. I called immedately and then was told I had to wait for the gas station to close out the rental. This was the worst experience with uhaul I have ever had. Mini mart staff extremely unhelpful also.melissa M.
I was the driver and became very very ill during my rental, and returned my truck earlier and with a fraction of my anticipated miles. I had a friend finish the checkout process. I was charged $34 dollars for returning the tank between the 1/8 and 1/4 mark when it was at the 1/4 mark beforehand. We told the manager at the rental place our situation and she ensured us things would be fine. Uhaul has no compassion or understanding during COVID for a 1/16th of a tank?!Bailey S.
stop doing business with this locationWarren F.
Ordered dolly but not providedLifeifan D.
Staff at RJ mini mart were not helpful and would not answer any questions. It was the first time I had to do an online pick up and had issues with the app. The staff did not seem to care and did not want to be bothered. Extremely frustrating experience. Would never go there again and advise others to pick up at another location.Wendy G.
The location was fine although the clerk inside knows nothing about the Uhaul process. The website/app did not function for my rental. I had reserved the vehicle for 8:30am, using the on-line system to pick up. When I arrived my phone said I had to wait for the store to open to get the key. I went home and came back an hour later to discover that the clerk in the store knows nothing about how the system works. Called Uhaul and was talked through the process, taking photos of my license etc etc, until we got to the point of unlocking the key box. No code. Call dropped. Call back. Repeat story. Finally I got the key code and the key and was on my way 2 hours late. I guess it's not a big deal, eventually the system worked. Why not just tell the customer to call in the first place? The system isn't working for this locale, so just have everyone phone in.Erica H.
Put on instruction the key box is on the side of the building it wasn't clear where the key box was locatedShanise V.
The smart phone method of getting the key etc was a bit tedious. Took over 20 minutes. Plus the smart phone told me to return the key to a yellow drop box, not the black one I collected it from. Other very smooth.Brendan V.
We had to wait about 15 minutes to get the van and then it smelled like vomit. We had to stop and buy disinfectant and air fresheners in order to pick up the 750 dozen donuts we rented to van to grab.Brandice M.
There was only one person taking care of both counters. I was there for an hour before I received van key.Magali M.
Customer did not leave a comment.Matthew M.
Agent was very helpful and patientRene K.
Took way too long toclose return of vehicle. Not a UHaul dealer location. Not totally dissatisfied however.David F.
Process was awful. Whatever I had to do online, I had to repeat at office. Huge waste of time. Worse on return with having to take multiple pictures of vehicle and mileage, even after attendant had already checked both. Vehicle was dirty on pick up with no wiper fluid. Wasn't made aware ahead of time that I would have to fill up gas tank, especially since I was paying for miles. Final price was not broken down and was considerably higher than initially quoted.brad B.
store wasn't open until 15 minutes after it's posted time, the employee was rude and made me wait even though I was the first person there, never was given the moving blanket I requested and paid for although they did reimburse me, the location is dirty and slow. Nothing wrong with UHaul, just the locationJosh F.
The owner processed my paperwork. He was professional and friendly. This is now my go to U haul place.Dmitri P.
The mobile 24/7 share did not work. I did not sign up for the insurance but it charged me for it.Savanna S.
Everything was neat and well organized and the personnel were kind, courteous and knowledgeable. I will use this location again. Thank youedrie M.
I was disappointed with the total amount. I did my reservation on line and got a set price and when I got to the location they charged me a different amount. I would have made a big deal that day but I was in a rush. However, the day I went to return it no one was there to speak to. It's just sad we have to worry about all these hidden fees.Sonia L.
This location is a gas/convenience store. At check-in, the cashier was the only one working. I was shunted to a second counter location and had to wait at least 5-6 minutes while he waited on other customers. Then I had to give him my license AFTER I HAD SENT A PHOTO OF MY LICENSE ONLINE ! The blankets were piled in the corner of a storage room - took two trips to carry them out, myself. The service at the end of my rental was much better, but it still left a bad taste in my mouth.David S.
Customer did not leave a comment.steven C.
Get more tracks, just incase one is onrentSHILULI K.
When I returned to R and J mini mart to return van in Bethlehem pa . Someone keyed both sides iof my 2017 Chevy Cruz lt. I am pissed the cashier there told me my car would be safe there . Bullshit I am so mad - now a criminal investigation .Jackie T.
The estimate provided online BEFORE rental was deceiving. When I returned the vehicle I HAD to pay 30% MORE of what was originally estimated. This is theft!Jose M.
Liked the backup video in the rearview mirror. Good experience.Daniel A.
Great pick up spot. Gas station right there. So when yiu bring the uhaul back. you can get the gas needed right thereNICK S.
There was an empty beer can next to the front seat when I got in.Ferguson W.
There is no parking available and the vehicle had a bad odormia D.
Customer did not leave a comment.Siyuan L.
U-hauls' gps and website check in/check out are terrible.If it were not for the attendant who checked us out AFTER HIS SHIFT WAS OVER, ON HIS OWN TIME, we would still be there. He was the best! I thank him!!!John S.
Customer did not leave a comment.Larry A.
Customer did not leave a comment.Maureen S.
convenient and helpful worker. van could be cleaned on inside. smelled like smokeEric F.
Customer did not leave a comment.Pradeep R.
Truck was filthy. Cigarette ashes all ove, salt in the bed, windshield dirty.Shane B.
Rented a van last minute over the weekend. The location was quick to follow up and get everything ready. Staff was very friendly and accommodating. Pickup and drop off was a breeze. Thanks!Eric L.
Fast, professional service. Very helpful.Pamela C.
Customer did not leave a comment.fransico F.
The owner dealt wth me personALLY AND TREATED ME LIKE A VALUED CUSTOMERRoger E.
The truck smelled like someone had been transporting farm animals in it. Foul.Emily A.
Took us over 40 minutes to pick up our vehicle that was reserved. Don't know what they're doingAngerline R.
Well I think the price was really high I only use the truck for one hour and was charged $80.00 I don't think it was fareFrancisco S.
Customer did not leave a comment.Hasan Z.
Customer did not leave a comment.Jocelio F.
Customer did not leave a comment.Ray R.
Customer did not leave a comment.Jaime D.
Customer did not leave a comment.Nelson R.
Woman checking in had no clue what she was doing and nobody was there to assist her. It was also quite a small parking lot.Kenneth C.
Customer did not leave a comment.Jon I.
Customer did not leave a comment.JOHN L.
This whole experience was horrible and stressful. Everyone I worked with was rude. I got shuffled around to 3 different locations before ending up back at the first one for truck pick up. When I called customer service to complain they "gave me a bigger truck at no extra cost" I didn't need a bigger truck. For all the stress they put me thru they should have taken money off the price of the truck I wanted. I will never use uhual again if I can help itShannon S.
was forse to pay for 2 days forse to pay 127 miles my used was 80 miles . Never again I'll go back worst costumer service.... I rent from this place all my trucks but after this time never again just lost a cutumer and all my friends and relatives..IRMA P.
Customer did not leave a comment.Kathy R.
Customer did not leave a comment.Zhibo Z.
The location was congested and it was difficult to park the truck.Salvatore M.
Customer did not leave a comment.Sarah C.
Customer did not leave a comment.ROB A.
Customer did not leave a comment.sarita R.
Customer did not leave a comment.margaret K.
the man who runs the store and handled my transaction was very pleasant and had a nice sense of humor as well. I would rent from this location again :)Jerry G.
Customer did not leave a comment.William C.
Customer did not leave a comment.ARLENE M.
Customer did not leave a comment.PURITY B.
Have truck cleaned off from ice and snow so that people can get moving. Took half hour to chip off high high window! Stress of the day!Bonnie C.
Customer did not leave a comment.juan C.
Customer did not leave a comment.Pamela M.
great service thank youmikdalia D.
Customer did not leave a comment.purity B.
Customer did not leave a comment.PAUL L.
Customer did not leave a comment.purity B.
Customer did not leave a comment.purity B.
Customer did not leave a comment.purity B.
Customer did not leave a comment.Stephen Z.
The truck was available on time and checkout was quick and prompt. The truck had a full ashtray (I do not smoke), the windshield outside and in was not clean. The wiper fluid /wipers worked just fine but were unable to clean the windshield. I had to clean the inside of the windshield. The trucks storage area (where you load up the truck with furniture) was clean, the blankets were available as ordered. The staff at RJ was very helpful and prompt.Alexander C.
wasn't given an insurance options...just asked if i want insurance, which i accepted. however, i come to find out the insurance i was given does not insurechris K.
Customer did not leave a comment.michael A.
Parking very difficult at this siteTeresa B.
If I have any complaints it would be the fact that I made a reservation in a location in Allentown. I received a phone call from U-Haul and was told that I had to go to another location to pick up the truck. Ultimately I ran over my allotted mileage. Then I was forced to pay an extra mileage charge.Gregory G.
The attendant did not take the time to explain the costs and policy, he wanted to rush me through while I read the contract terms and conditions. He also told me that I should check the vehicle before leaving so that I wouldn't get charged for any scratches or bumps and that previous ones were marked with a sticker. Well, there was indeed a bump to the front when I inspected the vehicle and when I told him he didn't put a sticker on it. He only replied, "See there that's why you inspect it because if it came back like that I would have thought you did it." But did not put a sticker on it. Therefore, I took a picture of it and anything else I found suspicious. We also took a picture of the mileage at the end and good thing too because he tried to overcharge me and when we told him we had a picture of the mileage he changed it. Lastly, usually we are allowed to park in the spot that the Uhaul is in, as I've done before, but he said we couldn't and had to find street parking. This location is shady and not very customer friendly. Will not use again and do not recommend.SAIRA A.
I over paid for my truck I was very unpleasedPhil D.
Customer did not leave a comment.Lori F.
Clerk attitude is not appreciatable. And they are very slow.Rui T.
I called and spoke to customer service the day after renting from this location. It was an absolute nightmare. So much that I returned my truck to a different location. I will never go to that specific u haul location ever again.gwen C.
I had originally asked for a different location and an 8 am pick up time. I did not mind the location change but was not happy the later pick up time.Cory D.
Very friendly and professional handling my reservation and check in.SCOTT S.
RJ's service was wonderful! The agent was EXTREMELY friendly and helpful. He made the experience a pleasure!joan S.
Customer did not leave a comment.Steven S.
Waited 20 minutes just to get the truck. It was an understaffed gas station basically. And returning the truck took another 20 minutes just to drop it off because they were trying to take care of 2 customers at once (wrong), and the worker was cleaning the bathroom so we had to wait. Really? Not to mention the truck had less than 3/8 of a tank of gas when I picked it up. Ridiculous! Never going there again.Carolyn N.
THIS location was fine. My actual drop off location, a tire place in hellertown, turned us away because they didn't have the room. They then told us about an Ace Hardware that didn't seem to exist. U-Haul really needs to get it together with the drop off place. There is no way we could have fit a 26' truck at the original point.Joseph C.
At first I was not permitted to park my vehicle in the lot since I was told there was not enough room. Parking on the surrounding street was just meter parking. I planned to use the vehicle for the entire day so meter parking was not an option. The store clerk finally let me park there so this problem was solved. However, I feel as though there should be something on the web that this location did not offer parking. Otherwise, we had an excellent experience.Deborah S.
Customer did not leave a comment.Chris C.
Customer did not leave a comment.Guy L.
the store was a half hour late opening - it held up my whole moving job. People were waiting for me and I was sitting waiting. I was not shown how to handle the vehicle at all. I was just handed the keys. Thankfully I am a very experienced driver and figured it out without any issues. also the van was pretty clean but the cab smelled terrible. the store person was very friendly and once they got there I was taken care of pretty quickly.BARBARA M.
Customer did not leave a comment.Xintong M.
Customer did not leave a comment.louis S.
No improvement necessary. Mr. RJ was wonderfully helpful, very kind and courteous. He really did everything to make sure our needs were accomodatedStephan I.
Almost a full tank cargo space wasn't so clean but not the locations fault. Address written on reciept for return location was incorrect.Crystal R.
Customer did not leave a comment.Terry L.