Customer Reviews for RJ's Mini Mart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of RJ's Mini Mart

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David F. on

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Took way too long toclose return of vehicle. Not a UHaul dealer location. Not totally dissatisfied however.

brad B. on

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Process was awful. Whatever I had to do online, I had to repeat at office. Huge waste of time. Worse on return with having to take multiple pictures of vehicle and mileage, even after attendant had already checked both. Vehicle was dirty on pick up with no wiper fluid. Wasn't made aware ahead of time that I would have to fill up gas tank, especially since I was paying for miles. Final price was not broken down and was considerably higher than initially quoted.

Josh F. on

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store wasn't open until 15 minutes after it's posted time, the employee was rude and made me wait even though I was the first person there, never was given the moving blanket I requested and paid for although they did reimburse me, the location is dirty and slow. Nothing wrong with UHaul, just the location

Dmitri P. on

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The owner processed my paperwork. He was professional and friendly. This is now my go to U haul place.

Savanna S. on

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The mobile 24/7 share did not work. I did not sign up for the insurance but it charged me for it.

edrie M. on

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Everything was neat and well organized and the personnel were kind, courteous and knowledgeable. I will use this location again. Thank you

Sonia L. on

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I was disappointed with the total amount. I did my reservation on line and got a set price and when I got to the location they charged me a different amount. I would have made a big deal that day but I was in a rush. However, the day I went to return it no one was there to speak to. It’s just sad we have to worry about all these hidden fees.

David S. on

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This location is a gas/convenience store. At check-in, the cashier was the only one working. I was shunted to a second counter location and had to wait at least 5-6 minutes while he waited on other customers. Then I had to give him my license AFTER I HAD SENT A PHOTO OF MY LICENSE ONLINE ! The blankets were piled in the corner of a storage room - took two trips to carry them out, myself. The service at the end of my rental was much better, but it still left a bad taste in my mouth.

steven C. on

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Customer did not leave a comment.

SHILULI K. on

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Get more tracks, just incase one is onrent

Jackie T. on

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When I returned to R and J mini mart to return van in Bethlehem pa . Someone keyed both sides iof my 2017 Chevy Cruz lt. I am pissed the cashier there told me my car would be safe there . Bullshit I am so mad - now a criminal investigation .

Jose M. on

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The estimate provided online BEFORE rental was deceiving. When I returned the vehicle I HAD to pay 30% MORE of what was originally estimated. This is theft!

Daniel A. on

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Liked the backup video in the rearview mirror. Good experience.

NICK S. on

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Great pick up spot. Gas station right there. So when yiu bring the uhaul back. you can get the gas needed right there

Ferguson W. on

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There was an empty beer can next to the front seat when I got in.

mia D. on

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There is no parking available and the vehicle had a bad odor

Siyuan L. on

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Customer did not leave a comment.

John S. on

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U-hauls' gps and website check in/check out are terrible.If it were not for the attendant who checked us out AFTER HIS SHIFT WAS OVER, ON HIS OWN TIME, we would still be there. He was the best! I thank him!!!

Larry A. on

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Maureen S. on

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Eric F. on

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convenient and helpful worker. van could be cleaned on inside. smelled like smoke

Pradeep R. on

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Shane B. on

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Truck was filthy. Cigarette ashes all ove, salt in the bed, windshield dirty.

Eric L. on

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Rented a van last minute over the weekend. The location was quick to follow up and get everything ready. Staff was very friendly and accommodating. Pickup and drop off was a breeze. Thanks!

Pamela C. on

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Fast, professional service. Very helpful.

fransico F. on

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Customer did not leave a comment.

Roger E. on

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The owner dealt wth me personALLY AND TREATED ME LIKE A VALUED CUSTOMER