Stop having your customers use the app. It has not worked correctly the last 2 rentals. I purposely put the time for when a person would be there so I wouldn't have to use the app that doesn't work.Quentin C.
Customer Reviews for RNA Enterprizes
(U-Haul Neighborhood Dealer)
La Junta, CO 81050
(Drive East on 6th street will turn into county road AA)
Services at this Location:
- Mon-Fri: 9 am - 2 pm
- Sat: 9 am - 12 pm
- Sun: Closed
Special Operating Hours
- 6/25/2021 - 6/26/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.TANIA F.
Customer did not leave a comment.GERARDO T.
Customer did not leave a comment.George Barry S.
Very nice and very helpful.ROBERT H.
Fix the website bugs when turning in equipment.Robert A.
No phone internet service. Refused to do counter service even though we requested.Mark S.
Customer did not leave a comment.Alan C.
Customer did not leave a comment.Robert P.
I felt a little insulted by the bill I received for cleaning the truck and the comment about the picture that I took of the dash. The picture did clearly indicate the mileage and gas level despite the comment on the receipt. I apologize that I did not sweep the truck and fold the blankets. Perhaps your representatives should make a point of communicating that refolding the blankets is expected.Dean R.
Customer did not leave a comment.Cathy R.
The attendant was very rude and not helpful at all. I had a hard time processing everything by phone because I'm just not good at using current technology.. It would be wise to have someone who can be helpful!! Otherwise I would not recommend this certain place!!susan L.
The trailer that I used was excellent. The negative everything was the check-in and checkout process. This was the first time that I've used U-Haul. And like I said the equipment is excellent. But the check-in and checkout process is undesirableJOHN T.
Fast friendly service.Scott L.
Was a hassle from the start. Then they OVER CHARGED. I STARTED A CLAIM AGAINST YOU.....Cindy H.
Worse experience ever. Very unfriendly, rude, and inconsiderate person at the location. No help or support. Never been treated so disrespectfully. I would not recommend anyone work with this location, I would travel a 100 miles before working with this location. Took over an hour to get the truck.Lance O.
Customer did not leave a comment.Raul M.
Returned a day early when store was closed.Corina R.
Customer did not leave a comment.Lamont W.
9-2 Hours are so short. Didn't answer phone during business hours. Confusing answering machine message about drop off. When I finally met the with a physical person she was very kind and helpful.Justin M.
Customer did not leave a comment.RUBEN M.
I was told that I cant return the unused boxes and i should take it to Pueblo Oklahoma which is 83 miles from my location.SHAIDA K.
Customer did not leave a comment.ALANNA Z.
Customer did not leave a comment.Charles R.
Customer did not leave a comment.JARED B.
The lady that runs this location is extremely helpful and wonderful to work with. I would recommend this location to anyone in need of uhaul equipment or supplies.Teresa T.
Not very impressed with service at this locationJoshua S.
Dolly had a broken Fender. I pointed it out and the lady just nodded.Arthur N.
First the lady in the Office was "sharp tongued, and not friendly at all"... I asked her if I could just pickup the 15 ft Truck at that time 0930, and come back in the afternoon 1500-1600 for the Dolly, she told me NO that she was leaving at 1330 and I would have to be back by that time!. As I explained to her, there was no place the park the Truck AND the Dolly at the location we were loading at. Have to pull in 100ft and then back out. As you know that is nearly impossible with a Dolly. We had to drop the Dolly at a Gas Station about 1/4 mile away from the House, not a good thing to do for a 68yo guy.. She did not even go with me to check the Truck out, instead went and stood on the other side of the Yard by the Dollys.. The Truck was very DIRTY and had bug splatter ALL OVER THE WINDSHIELD and front of the Truck, I stopped at a Car Wash and sprayed off the bugs!. My friend John helped with sweeping out the 15ft box, as my Wife could not get in there.. I have used U-Haul for 5 Rentals in the past 3 weeks, we had to move from 2 locations in Texas to Colorado, and then BACK to Texas for our Work!. And I even WORKED at a U-Haul in St. Louis in the 1980's, we would have caught HELL from our Boss for a Dirty Truck!. One of the Rentals an "In Town Rental" (Fredericksburg, TX forth week of July) of a Dolly for 3 days never did appear on my Account Page.. This Drop-Off Lady was not very friendly a few Days earlier when I dropped off the big 12 ft Trailer, I just figured she was having a bad day or something. I had to stand at the counter then while she did a reservation on the phone. Do you really make a person standing in your Office wait while you do a Phone Call?? Times have sure changed in the U-Haul Company. She even made me to a 2nd Assurance after having just dropped off a 900 mile Rental Trailer a DAY EARLY, just days before.Arthur N.
Not the location we wanted, she was not a pleasant person. Called and threatened to have our car towed. Very stressful and she put more in us.JULIAN C.
Customer did not leave a comment.DAVID D.
In remote part of the town.ARTHUR N.
Everything was great. Just need to have one or two more smaller trucks. But overall it was nice to have the business so close for people. Thank youDAVID G.
I opened 11 lockboxes to find one key: not for the 15 foot truck that I requested, but a 10 foot truck instead. Then that particular truck did not contain the utility dolly that I had paid for.Dean R.
i had to leave the truck without checking in due to the place being closed, the lady who answered the phone when i called was extremely rude . she told me that i leftit the parked halfway in the street which was not true as several towdollies was parked between the truck and the street,also the place is not easy to findMARSHALL S.
Customer did not leave a comment.KYLE H.
Everything was good,customer service agent was very helpful.Paul C.
Customer did not leave a comment.Zane F.
Customer did not leave a comment.JEANENE C.
Customer did not leave a comment.William R.
Customer did not leave a comment.Sue E.
I dropped off after hours. I used my phone to do the drop off and to pay for my extra day off use. The place is clean and there are cameras everywhere, so I felt secure in the drop off. Checking the trailer in online was so easy! 5 Stars!Donna W.
Customer did not leave a comment.Kevin L.
Customer did not leave a comment.Jimmy O.
Customer did not leave a comment.Shonda H.
Customer did not leave a comment.Benjamin T.
Great peopleGERARDO T.
Customer did not leave a comment.Michael L.
Other then being in the ghetto it was an awesome place but I really didn't feel safe returning it at nighttime. Other then that the staff was awesome and friendly.SHERRI S.
Service from RNA WAS great charges for extra day are horrendous dolly rental each day is total ripoff as well as safe move each day I didn't drive the truck two days but still have to pay for safe move each day to be honest I won't recommend uhaul to anybody this has nothing to do with RNA JUST UHAULDWIGHT M.
Customer did not leave a comment.Alex G.
Customer did not leave a comment.NOAH R.
Customer did not leave a comment.Caitlin S.
Customer did not leave a comment.Glenda S.
Customer did not leave a comment.DON L.
Customer did not leave a comment.JOSEPH M.
Trailer was dirty when picked up. Other then not. Being Swept out out all was fine. The lady at the office was very friendly. Nice to work with!Kevin E.
Get the equipment to work so you can finish the card transaction.Euless C.
Chained car down to tight on dollycarrie J.
Customer did not leave a comment.Teresa G.
Drop off location closed early. We returned the truck a day early and was charged a service charge because UHAUL app refused to work.DEBRA C.
Customer did not leave a comment.Michael W.
Nothing is perfect, but 4 stars is close enough. Thank you.Paul O.
I already paid the pre-payment of $281.33 by card online before picking it up. The day that I picked it up, I decided to get insurance for the truck which came out to $34.09. I used the same card that I used online for the pre-payment. The lady told me that because it was a Pay Card (meaning I can add funds onto it and then spend) that I had to pay $100 deposit. I asked her if she was able to cancel the transaction, so that way I could just pay the $34.09 in cash. She stated no that she was not able to cancel or back out of transaction. I did not have the $100 deposit on me and had to run to an ATM to get it. She stated that she would only stay for 5 minutes! This is a rural area and takes 5 minutes just to get to my old house! Luckily, she was there when I returned and we were able to finish the rental.Amber B.
Customer did not leave a comment.YULESSA M.
Customer did not leave a comment.Victoria C.
Customer did not leave a comment.ROBERT I.
Place was closed for the full day with a sign in the window. Would od been bad if an elderly or woman brought in the trailer and needed help disconecti g itGARY R.
On my contract I had to call when I got to the town I was returning. It was closed and had to do online checkin which was fine but i didnt feel like that it was in a safe location for after hours drop off. Would have preferred to know this and had someone go with me.Karen C.
My new U Haul go-to!Amy S.
Customer did not leave a comment.TANYA P.
I was actually coming from Colorado springs to la junta for pickup. I tried 3 or 4 times between 11:30 am to 1:30 pm to let them know I was running late. No one answered and no one returned my messages. I got there at 2: 07pm only to find that they closed at 2:00pm. I had to go through all kinds of hoops with the uhaul reps and down grade to a smaller truck but in the end I was able to get a truck and the reps over the phone were very helpful.paula G.
Excellent customer service, very knowledgeable. Definitely recommended.Randall B.
What I was very displeased about was that I requested a tow dolly for my trip, when I went to pick it up, the attendant had 1 tow dolly on the lot. She said a trailer was all that was available even though their was a tow dolly on the lot. She said it was going to be rented in the next 20 mins. I asked if the trailer was the same price as the tow dolly bcuz it wasn't available and I had ordered it ahead of time. She said no. I had to pay $185 instead if $70. Quite a bit of difference in price! That leaves a bad taste in my mouth and I will let everyone know this shady business practice.RANDY S.
Customer did not leave a comment.BOB B.
I was told that I had to have two telephone numbers in order to rent a appliance dolly.Really? Many people do not have two phone numbers, Creates alot of paperwork and a headache.TANYA P.
Customer did not leave a comment.Charles A.
Customer did not leave a comment.Charles A.
Customer did not leave a comment.Thomas I.
Customer did not leave a comment.Rachel P.
Customer did not leave a comment.Eric P.
Customer did not leave a comment.Richard B.
Great customer service friendly & helpfulMIA H.
Truck needs new windshield wiper blades otherwise it was perfectDeana Y.
Customer did not leave a comment.SHERRY C.
Customer did not leave a comment.West M.
Customer did not leave a comment.JESSICA P.
Customer did not leave a comment.John B.
Customer did not leave a comment.Patricia E.
Customer did not leave a comment.Armando G.
Customer did not leave a comment.PATRICIA M.
Customer did not leave a comment.karen C.
Customer did not leave a comment.Greg S.
Customer did not leave a comment.TEENA D.
I dropped it at a another location at first it seemed to be a problem but the young man that helped me cleared every thing up..A big thank u to himDarshan M.
Customer did not leave a comment.Shelia M.
At time of pickup, I was charged for two days of use for truck. I turned the truck in about 7 hours after pick up but was not refunded for the extra day of use or insurance. I beleive this to be a totally unfair practice and intend to take this matter to the Federal Trad Commission.LARRY H.
Customer did not leave a comment.JAMES F.
Made options clear.TOM H.
Keep up the good customer service and quality of equipment.Tami D.