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chris g
Customer Reviews for Roadmaster On-Site
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy access to parking the equipment
Rostyslav HZach went above and beyond to make sure my check out process was as smooth as could be. Very informative would definitely recommend this customer service to anyone! Thank you Zach!
Raymond PCustomer service was wonderful! He thoroughly checked the trailer and connections and when returned, unloaded the unit in a terrible rain storm. I was willing to wait but he did not want to hold me up. Great service!
Michael Rvery friendly people. even gave me some good information on repairing the vehicle i was towing. would recomend them to anyone.
Stephen BZach has phenomenal customer service skills and was a great help! Strongly would recommend this location to anyone!
VICKI GManager was very helpful
Dillon WZach was very customer service oriented!
RANDALL KReturned equipment after hours.
BRENT CVery easy to drop off, big open lot
caleb cWould definitely recommend, friends service and very helpful
AARON FVery warming location, family owned auto repair shop. Would def recommend their service for UHAUL rentals!!
LOGAN S👍🏼
MICAH NZach went above and beyond to help me stay on track for my trip, Thank you.
Keith HThe young man that helped me rent this trailer out was extremely professional and helpful, was rented over the phone because they had left the facility to tow a vehicle. But he still managed to get me going. Will definitely be back if needed. Thank you Zack
PHILLIP HStaff was extremely helpful and answered all my questions.
JACE FEl tipo detrás del escritorio era genial. No dejó que mi barrera del idioma le impidiera alquilar el camión. Me tomé el tiempo de usar el traductor para responder a todas mis preguntas. Recomiendo encarecidamente a estos chicos
MAURO RRented a trailer, the only one in the area that was available for what I needed and the lights did not work properly. After a good bit of trouble shooting the tech at this place, they also are an automotive garage, helped find a fuse in my vehicle that had blown. Got me going and kept my trip on schedule. Very friendly and hospitality was amazing. Thank you Zach!
WILLIAM NGreat ppl, he was super knowledgeable about the trailer and any questions I had. Went over saftey of the trailer with checks on all lights & signals. Tha k you
Wesley NEverything was great for the truck pickup at Roadmaster. Staff was very helpful. I recommend Roadmaster for any truck rental in the Cartersville Ga area.
BRENT BWonderful customer service. Quick and fast picking up and dropping off the truck.
Charleen FWas very friendly and welcoming! Thank you!
Brenda BPerson was very helpful and explained in detail any changes or concerns
Michael OLimited parking, made it slightly harder figuring out where to leave truck.
Terry AThe man who helped us, Zack, was very nice and helpful but the location was just not appealing and rather strange. The truck itself was the worst I’ve rented since the 1980’s. It made several noises that clearly aren’t normal. The sounds seemed mechanical and structural. I was extremely concerned the entire trip.
ROBERT WN/A
Yoav FLied to and overcharged. Told we had up to 40 miles the .99 after. Got charged every mile trucks are abused and place is a dump
Micah PThe truck we had was clean overall. Just a little dusty on the dash and was in great operating order. A couple things that need attention are: 1) The rubber seal around the Drivers door is missing, causing lots of wind noise. 2) The Decals on the dash reflect in the R Side mirror blocking your view in that mirror. Overall a good experience.
Bobby WI had to add air to one of the tires of the trailer and one of the small side lights on the trailer was not working
Tuwoski Cthee cab was not swept out. red clay dirt.
adrianne oWe received our uhaul and the whole experience was terrible. We had reserved a uhaul at a different location and had to change to this one because the original location didn’t have the truck size we needed after we had already reserved it. So then we drive to another location 20 miles away from where we needed to be and was given 10 extra miles for free. We also reserved an appliance dolly which that location didn’t have and we were told we needed to call other uhaul locations to find one. So then we had to drive 45 minutes to rent an appliance dolly. Now we will get into the serious issue. When we got in our truck the gas tank was completely empty we barley made it across the street to get gas. Next this was the most DISGUSTING uhaul I have ever seen. There was rotten food and dog hair everywhere. Which I have pictures of. There was fried rice caked in the floor and it was thick of 3 different kids of dog hair. There was mud everywhere. There was food wrappers and old vapes and empty drink containers and used straws in this thing like people had been living in it. The truck also sounded like it was going to blow up like it hasn’t had an oil change in years. And when we talked to the pickup location about it they pretty much told us sorry we don’t have another one just deal with it and sent us on our way. They didn’t volunteer to help clean it or to clean it. Just we had already paid and they didn’t want to help. I would never go back here and I would never recommend it to anyone.
Kimberley BI called to let customer service know that I was given the most unsafe vehicle ever the brakes were
Kiera WNothing. They were so nice to me
Katisha RAgent did not open the office/store. Had planned on purchasing boxes and tape but was told it was too cold to go inside.
Linda BVery nice people; however, they are really slow. I wanted to rent the U-haul at 9 a.m. with mobile pickup. I arrived and wasn't able to pick up the U-haul. My time was changed to 10 a.m. which is the time that they open. It didn't cause to much of an inconvenience but I would have rather picked it up earlier.
VIVIAN FI was charged an additional $115 to my credit card and not told why.
CHRISTIELEE'COLE RPlease include the name of the business you want the customer to drop off the rental at in the text message or other forms of communication. I received the text with the address to the drop off location and the address given was wrong and took me nearby but not to an actual uHaul drop off site. I had to drive to a different drop off location and they helped me figure out which location and where my correct drop off site was.
Michael MSketchy place, a guy pulled up in a truck and scared my sister asking why were we there and we had to tell him we were dropping off a UHaul truck. There are multiple signs at the property indicating it was a UHaul location and other trucks there, yet we were haggled by the shop owner. It was a Sunday and he said that someone called him and said people were at the shop.
Meghan BMore info on where the keys are actually located.
Candace D