Customer Reviews for Roadmaster On-Site

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Roadmaster On-Site

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pamela e. on

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No suggestions at all. I had a lovely time conversing with the owners of Road Master!

jerry S. on

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organized

Joshua Q. on

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I would highly recommend this location to anyone. Jeanette Went above and beyond to make sure our experience was great.

John M. on

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People were great! The location was quite dirty, though. Commodes were out of order and there were dirty cloth hand towels rather than paper or air dryers.

Bruce T. on

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Road Master was fine. I happened to arrive during a medical emergency but the owner was great. I hope her husband id ok. My angst was this, I was supposed to drop the trailer off at another location. Upon arriving I was informed to take it to Road Masters, a full 10 miles farther away from my house. They had a reservation for it there. I will recommend my pick up location and the eventual drop off location, but U Haul will get a black eye if people ask. A free future rental if needed or other considerations may get loyalty back but as for now, not a happy customer.

mario r. on

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Very nice people.

Craig E. on

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These folks go the extra length to help you out.

misty w. on

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The lady and gentlemen that rented the Uhaul to us was super friendly and so awesome towards my 3 yr old as well. Made us feel welcomed and explained everything to us so that we knew exactly our charges and why etc. I would recommend them to anyone.

Isaiah B. on

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The owners of this business are wonderful people. Their customer service was amazing. I rent U-Hauls frequently and I am going to make it a point to drive a little further just to do business with them I am thankful to have met such great and nice people.

Dave P. on

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The front cab was muddy. (dried mud) when we picked it up. The vehicle was comfortable, but very noisy. Steering was a little mushy.

brett m. on

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Great service. Very responsive. I recommend this dealer to anyone in Bartow County and surrounding areas.

Jeffery C. on

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The truck was not swept out or cab cleaned. Spilled dark liquid everywhere. Got pictures to prove this. Did online reservation and address was old, after finding the place the guy couldn't get things checked out appropriately. Left and called uhaul and got great lady to help. Drove back and she talked to him, even got on the phone with me again to apologize for his inability to work the system. Truck was old, but worked well. I know Uhaul is better than this, and will use them again, but if this place has lots of complaints you may want to reorganize it or shut him off. He said he wanted to get rid of uhaul and buy his own trucks. What a dip.

Bobby L. on

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This location is barely functioning. Don’t recommend sending anyone to this dealer.

samatha d. on

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Cammie S. on

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Laura B. on

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The couple that owns this location, was very unprofessional. I called days ahead to confirm that a truck would be available and that someone would be in the office, just to show up and no one be there. Ready to move and on a schedule, needless to say I was upset. After waiting over 30 minutes for someone to show up, I decided to go pick up my help for the day. While headed back to the shop to try to pick up the truck again, I received a voicemail from the owner. She was irritated that I had not arrived at the scheduled time. Upon returning to the office, the couple was very rude. This is the second time that I have rented a truck from this location and it will definitely be the last.

bobby r. on

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Melissa H. on

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Brynn V. on

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John P. on

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Stacy B. on

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