The folks that work at this location are harsh and not customer oriented. We avoid this location as much as possible.
DAVID F
Customer Reviews for Roadside 24hr Service At Arguello St
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rick has the best customer service...bar none!
Anthony GHave an employee available during hours of operation to help customers. Instead, I had to call to tell the operator I was waiting for help. Having 1 employee running 3 locations?, as the employee himself stated, is ridiculous.
GREG YGreat service
Ryan ZAlways has the equipment we need. Easy pickup and dropoff
Ryan ZManager working called me an hour after I picked the trailer at the other location. Worked with them to arrange my drop off time. Got support with logistics. Easy!
ADAM KExcellent customer service and communication - Rick was amazing!
BENJAMIN RRick was.amazing- was in contact and helped me navigate drop off.with ease
BENJAMIN RRick was amazing- he contacted me about rental drop and maintained communication throughout making process very user friendly
BENJAMIN RThey had what I needed and were helpful from initial call to the process and return. Will definitely visit them first, next time.
Jonathan DI had a long wait at pick up, which seemed unnecessary. The person checking me in, had to use their own cell phone and equipment and was the only one working and definitely should’ve been at least several people working. The trailer I was rented was not level with the ground, so I had to go buy on my own a better tow hitch that was more level to the ground. The rented equipment itself was fine, but the experience of Turnitin also resulted in a long line and an unnecessary weight that was annoying.
Steve CThe person I dealt with for the pick-up was not terribly friendly- I felt like I was inconveniencing him.
Sue RThe fellow who helped me at pickup knew what he was doing and did a great job. The tow dolly itself was in good shape and worked. I have to say though that it was the noisiest most rattley tow dolly I have ever used. It sure would be nice to quiet that thing down a bit! Thanks!
jim fScammers. Gas tank when the truck was received was at 5/8 instead of full, I returned it 3/4. When I returned the person checking my out inspected the truck, said all looks good, charged me $140, then later in the day I was charged a $-40 cleaning fee. When I called to understand why, I was told there was grease all over the inside of the truck and the blankets that I used. Complete lies. I never transported anything that was omit any grease or was around anything that would either. Shady people. Not using this location again and reporting to BBB.
ZLATAN SAfter a 3 week prior reservation and under time constraints, we showed up at the Mountain View location at 7am to find out that our enclosed trailer was not on site. To remedy the situation the employee located a trailer of the same size in Redwood City. Told us to go pick it up there. We arrived at that location to find out that it does not open until 8am. Did it open at 8? No. Employee did not show up until 8:15. So, by the time we backtracked to Redwood City and picked up the trailer then returned all the way back to Sunnyvale we were 2 hours behind schedule.. Unacceptable! Too bad UHaul has no other competitors. I will buy a trailer before I rent from U-Haul again and so will all of my friends. I hope to hear from someone from UHaul for an apology any the minimum or some type of partial compensation for this lack of customer service. If not, I will enjoy writing my Yelp review. Perry Martin 650 759 1640
perry mI had a fantastic experience with both the quality of this trailer and the owner of this dealership location. I rented U-Haul's new Toy Hauler trailer and it was one of the most pleasant trailering experiences I have had. I own several trailers and tow regularly, but I was in need of a trailer that was low, easy to load, and heavy duty with a tandem axle to keep tongue weight down. I was very impressed with the new toy hauler, it had no bounce or drift even when empty and the integrated brakes were smoother than most onboard brake controllers. Rick, the uhaul dealer, was very knowledgable about everything related to this and his other trailers. He cautioned me about the width of the trailer and gave me some great advice on pulling it over the Golden Gate. His service was above and beyond. This trailer is fantastic for moving small equipment and I only hope they make it a permanent fixture for in town use. If I could reliably find this model I would definitely rent on a regular basis because personally owning a flat hauler like this to only use a few times a year makes no sense compared to renting for a very reasonable price. Please keep these trailers available!
Miles LThe employee (Rick) was late on the morning of scheduled pick up day and was on a two lunch break for a pre-check for trailer plug/wiring check after a phone to come on down no problem. Wast of time gas and money dealing with this in considerate person .Business Sign-age is not good at entrance ! Drove past the place and had to turn around.
James WThe man in charge was rude and gave me a hard time after I requested a utility trailer over the phone, and they thought I wanted a box trailer. The utility trailer was great, but the service was not as good as it has been in the past when I have rented from U-Haul. This was my first time renting from this location.
Rowan JBest service ever!
Anthony GThe sales agent (Rick) charged me for Safe Move $30 without my consent, when I ordered truck this deselected, however was put back on my U-Haul agent. This is an illegal sales practice issue.
Brian MThis was, in a word, a "weird" truck rental experience. The proprietors were VERY nice, and that's always pleasant. But the actual experience had a few odd moments. I was met by one of the proprietors as I was driving around the lot, trying to determine where to park. I was told that there is no parking available on the premises, which means parking on the street. Not great. There are multiple signs along the entrance/driveway for after-hours rental returns, with arrows points toward the street. Which is wrong, and very confusing. When I returned to the property to return the truck, (at about 1:30 in the afternoon) the gate was closed and locked, and no one was at the property. I noticed a phone number on a sign on the gate, which was the U-Haul 24-hour customer service number. That agent put me in touch with the proprietors (via that phone call) who informed me that I should leave the truck in the after-hours return location. As I was in process of doing that, the proprietors returned, and took the vehicle. And again, there were VERY NICE, so this wasn't an unpleasant experience at all. It was just ... weird. But they were very nice, the truck was in excellent condition, and everything else was completely satisfactory.
Steve WI assumed i would be charged less because i went from a 15' to a10' u-haul but that is not the case.
kelly eRick was great and was able to accommodate me when my reserved equipment was not available. Excellent service!
Brandon CFriendly and business authoritative.
LILLIAN PI had a fantastic experience picking up my U-Haul thanks to Rick. From the moment I arrived, Rick was friendly, efficient, and incredibly helpful. He made the entire process smooth and stress-free, answering all my questions and ensuring I had everything I needed for a successful move.
bella mLots of inventory
Paul CPerson who attended us was very rude will avoid this location.
Gloria REsmeralda was great and courteous!
Anthony GHave your manager open on time and lose the arrogant demeaning pompous attitude. Check electrical connection before sending customer on 240 mile trip
MARC SI came to return my rental and it was closed. I called the number and the guy said to use the remote return. That wasn’t as smooth as the rental check out system. Luckily someone came back to the site and took care of me.
James CWide open lot to turn around and receive the trailer hook-up. Easy peasy
Adam JEsmeralda was awesome. She went above and beyond for me. I showed up without the proper towing equipment as a first time renter of a trailer, and she was patient and helped me understand what I needed to bring to be able to safely tow the trailer I was renting. She then let me reschedule the pickup to have time to bring back the right stuff, basically extending her work shift by TWO hours for me. I can't say enough great things about this location and Esmeralda in specific.
Jeremy GTop notch friendly and professional service!
ROLAND WThat was a perfect and smooth experience. I want to mention Rick as a great professional. I would like U-Haul to have such a level of professionalism at all its locations!
YURII ZOutstanding Customer Service and Professionalism I recently rented a truck from U-Haul in Redwood City and, unfortunately, discovered shortly after pickup that it had been vandalized. I immediately contacted the location, and to my great relief, the staff responded with exceptional efficiency and concern. The manager on duty reassured me that everything would be handled promptly—and it was. They swiftly arranged a replacement vehicle, allowing me to stay on schedule for an important appointment. It's clear that both the management and staff at this location are genuinely committed to customer satisfaction. I highly recommend U-Haul Redwood City for their professionalism, responsiveness, and outstanding service.
HENRICK KExcellent quality
KEVIN SRegarding reservation #72377975 at the Redwood City location (1209 Arguello St): I am extremely disappointed with the customer service I received from Aileen during my rental experience. The interaction was unnecessarily negative and unwelcoming. I spent approximately 30 minutes with this employee who was consistently rude and unprofessional. The employee's attitude was dismissive and made me feel uncomfortable as a customer. I felt embarrassed by how I was treated and wondered if my gender or the fact that I arrived in a Tesla somehow influenced this negative treatment. Regardless of the reason, this level of customer service is unacceptable. I've used U-Haul services before but would hesitate to return to this specific location due to this experience. While I understand everyone has difficult days, the level of rudeness I encountered went well beyond what should be acceptable for customer-facing employees. I hope management will address this issue to ensure other customers don't have similar negative experiences.
mary gand excellent customer service by the service personnel at the Redwood CIty drop off station.
LUDWIG FCustomer service was fantastic!
Craig HAlthough the pickup site is tucked behind some buildings, once you find and get into the yard, there are several pieces of equipment - trucks, trailers ec. in a variety of sizes. You have to sign up for the item(s) you need on line, specifying the time you want to pick up. I did that and the trailer I wanted was available and ready to go. I was in and out in about 15 minutes and the same upon return.
Kenneth RAmazingly fast and helpful!
Christopher ARick has the most extensive inventory on the peninsula. He very knowledgeable. He always makes sure that all hitches and trailers are installed safely and attached correctly before leaving the premises. The "go-to" rental for all of your trailer needs!
Anthony GBetter signage at the street where to enter the facility.
Duane WThe communication before my return was both good and bad. I appreciated the information about the drop-off location, but received conflicting information that included the drop-off location and separate messages that indicated I should drop-off at a different site that was not the originally planned one. The drop-off site was not staffed, and the key drop-off was not apparent at night. It was on the backside of a board that was under a large palm tree and relatively hidden unless you walked up to it and triggered the motion sensor for the light. Because of the conflicting drop-off locations and being unable to initially find the key drop, I called the number on the front side of the board. The U-Haul representative who answered was fairly short and rude with me, and treated me like I was an idiot. I tried to communicate that I wanted to avoid any charges for not returning the vehicle properly. He directed me to the key drop and thanked him, but noted that he was not very polite. I expected the drop-off process to be easier, but ultimately it got done.
BRENDAN OThe building looked abandoned and the only guy working there was rude for no reason
Aidan KThe person managing this property is very rude and condescending. I will not return to this location.
Ricardo PPretty rude employee there also lacked common sense. Did not catch his name but he was an older big fella.
Trevor HThe driver side door seal is not well seated causing the door to rattle and air to come in especially at freeway speeds.
Bryce JThe location could not help me make any changes whatsoever to the order, not to the credit card address, not to anything. The cost was high. The drop off location at the other end in Reno was the farthest possible distance away.
SPENCER MThe attendant was great
Roman GThe only guy there is a piece of work
Mike BVery well organized. Pick up and drop off.
Guy AOwner was rude. I wouldn’t use this place to rent equipment.
DONNA GEverything was fine.
David HI didn't expect that I would have to drive 30 miles to pickup. But when I arrived the truck was ready for me to take.
Robert HNothing, the process was super easy, and super quick!
Clare DI get the VIP treatment every-time I work with this company. Convenient and dependable. What else could you as for?
Anthony GRick was super helpful!
ROLAND WThe gentleman that was suppose to meet me at 1:30 was late and adjatative. He was rude and very unprofessional.
Brad CAlso, on my way back to Redwood City, the guy at that location kept texting me asking me when I would be back on Saturday. I said I wasn't sure but my best guess was 4pm. I was a bit delayed and ended up getting there a little after 5pm, and learned that he had left for the day even though the location hours go until 7pm on Saturday. This didn't cause me too much of a problem since I called him and he let me know I could just use the key drop, but there was a different group there that was scheduled to pick up a truck that was very angry that he apparently just left 2 hours before closing time leaving them without a truck that they had reserved. He told them he "had an appointment".
Joshua FExorbitant cleaning fee was charged.
Gufan YRude customer service. One man show with another business, so U-Haul is not his priority.
Masa NI dropped this after hours (about 7 pm) and the location was pitch black. I couldn't see anything. No lighting at all. I called the 24-hr number and the guy who answered was not helpful. In addition to the mobile check-in with pictures, he wanted me to text pictures to him. I sent pictures of the unit and first he complained it was facing the wrong way, then he complained that it wasn't pulled in far enough. He was rude and demanding. "MAKE SURE YOU GET IT STRAIGHT BETWEEN THE PARKING LINES!" He called to say that I hadn't returned the trailer light extension (he was correct...it was so dark, I put it in my car by mistake). I sent my wife to return it the next morning and she had to wait in line just to hand him a cable. She described the owner as rude as well. Next time I get a U-Haul I'm going to insist on a different drop-off location. This place was the pits.
Jon MThe drop off experience was not ideal. The owner kept calling when I was driving asking for a specific drop-off time. They had to provide detailed instructions on where and how to park the truck. It was a small lot and we had to wait in the street for others to complete their drop-off. The owner also requested pictures and details outside of what was required in the Uhaul app. This was not a good customer experience.
SEAN MRick was terrific- very friendly and responsive!
ROLAND WThe service is terrible, they charged me extra charges and it was not delivered at my scheduled time.
Alexis CRental was very dirty and there was no one I could talk to directly. Was concerned about prior damage and wanted to convey my concerns to someone in person No one was available. Immediately contacted customer service and sent them photos etc. Other than that, was able to figure out how to do the mobile pickup.
Edward G