There was one person supporting the location, and he made us pay $95 for an adapter, while the U-Haul website shows it costs $35. We were told that the only accepted payment is Cash or Venmo! It was that or not being able to get our trailer. We needed the trailer the same day so we paid with Venmo $95 to a non-business account, to an account owner named "Esmeralda Lopez"...
Selim B
Roadside 24hr Service At Arguello St
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Redwood City, CA 94063
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I scheduled moving assistance based on the U-Haul website stating this location opened at 7:00 AM, and confirmed movers for 8:00 AM accordingly. Two days later, I was told the location actually opens at 8:00 AM, leaving me no practical way to reschedule the movers and creating unnecessary stress and added cost. When I arrived at 8:00 AM, there were multiple customers ahead of me and only one employee, who told me “it’s going to be a while” and dismissed my attempt to explain my time-sensitive situation. As a result, I had to arrange for someone else to meet the movers to keep things on track. The location itself was fine, but inaccurate information and poor customer interaction created a frustrating experience that did not reflect well on U-Haul.
Sherman HLet me first begin by saying that I do not understand the need for U-Haul’s regional approach to assigning assets for rent. I selected a convenient, highly rated location to rent my 10 foot truck. Instead, I was assigned a location that was physically closed on my pickup day and forced to use the mobile application to get the vehicle. A potentially major hiccup occurred when the truck key was not in the noted lockbox number. Fortunately the closed location had someone who was able to quickly contact the site owner and help us retrieve the key from the lockbox it was mistakenly placed in - crisis averted. I believe U-Haul should get your desired vehicle to the location you select as part of the rental service.
Stanley DAll good.
GUY CDon’t be late returning your trailer even though they are closed on Sunday all day or you will be charged for 2 days. I have rented many times from real Uhaul locations and have always been told to get it back after they close and they will look it over in the morning.
Andrew J