The location was gated closed. Was told to drop my trailer in small parking area in front of the locked gate. And also "don't take up more than 1 spot". This required backing the trailer in from a busy street into a diagonal spot. Then since there was no one in attendance I had to get my jack out to lift the trailer off my hitch. Then told by phone to check in via the u-haul app. Which required me to download the app and figure out a sign in at that time. If you are going to have a centralized drop off spot on the peninsula you need to have it operational and open with employees in attendance.
James M
Roadside 24hr Service At Arguello St
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Redwood City, CA 94063
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- 4.0 Average Customer Rating
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How U-Haul Reviews WorkThe trailer had a broken braking system. Not the fault of the onsite team. Rick runs the place well.
Simeon YVery disappointing experience with U-Haul. The truck was dirty, the check engine light was on, and the air conditioning barely worked. What made the experience even more frustrating was that I rented from this location twice and was given the exact same dirty truck both times, with the same issues. I would expect U-Haul to properly clean, inspect, and maintain its equipment before renting it out to customers. Unfortunately, that was not the case. Very poor experience overall.
Igor BRude manager. Rundown location. Will never go back, mainly because of manager.
Chris DHave used this location many times and always good!
Rick L