Some random guy, clearly not a U-Haul employee opened a gate to let me in to the parking lot, I pulled up to the correct spot with the U-Haul wait here sign to wait for an employee and the guy starts to unhook my trailer. I had to get him to stop because he didn’t know what he was doing and I didn’t want him to mess up my car or the trailer, and again he was not a U-Haul employee. Had to ask him many times to stop and not try to take the trailer off, so I could use the app and take the pictures before dropping off. The Uhaul employee I’ve worked with at this place before, who called me and told me he would be there, never showed up and I know he’s incredibly particular about his business and how things are handled, so it was surprising he didn’t show up/wasn’t there.
Alex V
Roadside 24hr Service At Arguello St
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Redwood City, CA 94063
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I like that way he works
Adriano MThe employee put down the wrong mileage of the car and I got charged for extra ten miles. I have pictures with date and gps stamp showing the mileage and place when I got the truck. When I talked to him about it he said I should’ve checked the mileage when Checking it out. I thought I could trust Uhaul and thought you’re employees would be more professional.
Gilberto LRick's customer service exceeds all others in his industry. He truly cares about his customers.
Anthony GArrived at 4:45pm to return a truck, gates were closed, nobody on premises. App hangs up when trying to do mobile return and at the end I’m charged $20 for after hours return.
Maksim S