the mobile app setup was easy, the service was ok, not super friendly or helpful.
Christopher C
Customer Reviews for Roadside 24hr Service At Arguello St
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The question about the facility being clean and Inviting??? I mean come on it's a U-Haul they park trailers and an abandoned parking lot a dirt parking lot they put trucks and trailers wherever they can find space for them many of these U-Hauls aren't real U-Hauls but partnership U-Hauls so sometimes you have to walk into a field or pull into a dirt or gravel parking lot to get your trailer or truck that's just the nature of the business. The actual offices aren't meant to be hospital clean but they are in good enough shape to do business in. It's the personnel that counts.
Ray sThe trailer was not swept out when we picked it up, the driver side fender was severely damaged and the driver side brake light and signal light did not work. No light functionality / safety check was done before my wife and I left and the link we were sent to verify and note any damages expires once we noticed it and were home from picking it up. The pickup system seems clunky and most of all I would recommend before equipment is driven off property a representative of the location ensures all lighting is functioning and safe before letting clients leave with a dangerous trailer and possibly getting ticketed by the cops. We noticed a flat tire and it took 3.25 hours to have the tire replacement guys to show up from my 1st call to the roadside number to tire replacement. We were in Menlo Park and the tire people were dispatched from OAKLAND, how does this make sense?
Julie WThey were great, opened early, took unit no problem. The guy there was very knowledgeable. (Might want to clarify the "24 hour" name? Good thing I called. Came the next day.)
Randell VSome random guy, clearly not a U-Haul employee opened a gate to let me in to the parking lot, I pulled up to the correct spot with the U-Haul wait here sign to wait for an employee and the guy starts to unhook my trailer. I had to get him to stop because he didn’t know what he was doing and I didn’t want him to mess up my car or the trailer, and again he was not a U-Haul employee. Had to ask him many times to stop and not try to take the trailer off, so I could use the app and take the pictures before dropping off. The Uhaul employee I’ve worked with at this place before, who called me and told me he would be there, never showed up and I know he’s incredibly particular about his business and how things are handled, so it was surprising he didn’t show up/wasn’t there.
Alex VI like that way he works
Adriano MThe employee put down the wrong mileage of the car and I got charged for extra ten miles. I have pictures with date and gps stamp showing the mileage and place when I got the truck. When I talked to him about it he said I should’ve checked the mileage when Checking it out. I thought I could trust Uhaul and thought you’re employees would be more professional.
Gilberto LRick's customer service exceeds all others in his industry. He truly cares about his customers.
Anthony GArrived at 4:45pm to return a truck, gates were closed, nobody on premises. App hangs up when trying to do mobile return and at the end I’m charged $20 for after hours return.
Maksim SNothing much to say. The guy was just doing his job. Absolutely neutral experience — not particularly friendly, but not negative either.
SERGEI KThe stock of fleets is always full of what you need to get the job done. The best service in the entire bay area for rentals!!!
Anthony GMaking reservations was difficult, locations changed, had to fix the drop off location bc that was also changed, car was incredibly loud, and horrific gas mileage. overall, definitely sub par and would not recommend to my friend.
Matthew CThe Arguello Street U-Haul because I was on time provides great custom to service. The equipment is always clean and ready to use.
JON RBest service ever! Convenient, friendly and clean. This team always makes our company feel like family! Their professionalism exceeds the industry standard I have experienced elsewhere. The best ever!
Anthony GI can’t recommmend them enough they’re really took care of me from start to finish! They saved my day.
JOSEPH GThe yard was impeccable. The vehicles are impeccable, and the technician helped me select the right equipment when I had select the wrong equipment. I can’t believe how Rick and Nick are focused on. Customer. Satisfaction is awesome.
Mark Z.
Lowell ABetter travel directions are needed.
Hok-Hei LThe location was easy to find and the drop off very smooth and quick. They also checked in before I dropped off the truck to see when I was coming.
Karen MIt’s was very unusual, there was no office, the agent sat in a car, you could drive into the yard until the contract was done. Agent was very nice but the experience was uncomfortable.
Bridget WVery friendly service! Thank you!
John HLittle bit of a blind driveway to pull into the site. Would recommend better signage on the street to indicate the driveway entrance.
TERRANCE Cyears ago the truck included a hand truck dolly it will be very helpful to have tjem back thank you very much for your help
Sergio FThere was one person supporting the location, and he made us pay $95 for an adapter, while the U-Haul website shows it costs $35. We were told that the only accepted payment is Cash or Venmo! It was that or not being able to get our trailer. We needed the trailer the same day so we paid with Venmo $95 to a non-business account, to an account owner named "Esmeralda Lopez"...
Selim BI scheduled moving assistance based on the U-Haul website stating this location opened at 7:00 AM, and confirmed movers for 8:00 AM accordingly. Two days later, I was told the location actually opens at 8:00 AM, leaving me no practical way to reschedule the movers and creating unnecessary stress and added cost. When I arrived at 8:00 AM, there were multiple customers ahead of me and only one employee, who told me “it’s going to be a while” and dismissed my attempt to explain my time-sensitive situation. As a result, I had to arrange for someone else to meet the movers to keep things on track. The location itself was fine, but inaccurate information and poor customer interaction created a frustrating experience that did not reflect well on U-Haul.
Sherman HLet me first begin by saying that I do not understand the need for U-Haul’s regional approach to assigning assets for rent. I selected a convenient, highly rated location to rent my 10 foot truck. Instead, I was assigned a location that was physically closed on my pickup day and forced to use the mobile application to get the vehicle. A potentially major hiccup occurred when the truck key was not in the noted lockbox number. Fortunately the closed location had someone who was able to quickly contact the site owner and help us retrieve the key from the lockbox it was mistakenly placed in - crisis averted. I believe U-Haul should get your desired vehicle to the location you select as part of the rental service.
Stanley DAll good.
GUY CDon’t be late returning your trailer even though they are closed on Sunday all day or you will be charged for 2 days. I have rented many times from real Uhaul locations and have always been told to get it back after they close and they will look it over in the morning.
Andrew Jclean the windows properly
Bill TCheck in was efficient and they were very flexible with the return
Sherwin WCustomer service was very lacking. The worker was very rude and curt. The location can be tricky to find.
Sylvia HPay attention to the stop signs or else some of the staff will be grumpy
John CI was told the trailer was not available until maybe 11am. Then I find out one was there all along and I could have picked it up earlier. The guy tells me over the phone if I don't show up by 1130 then I'm "SOL". I get there and have to wait 30 minutes anyway, location has Poor signage, no office, pick up took much longer than expected and rushed off the lot so the owner could go to lunch. Ridiculous to create a necessity to hurry up and wait for guy to get his act together, then acts as though there is no need to rush- until I paused to adjusted my mirrors to tow the trailer off the lot.
Walter CUnfriendly and ridiculous availability. Location is not open as advertised. Good luck trying to pick up or drop off without meeting owner on his time schedule. Trailer was not mechanically sound. One tire had half the recommended tire pressure, one of the two lights was malfunctioning.. no instructions given or run down of how to use/ operate. Not a great experience
Grant BThis location was on top of things. They confirmed that I would be there at 8 a.m., and they had inspected my truck and hitched up the trailer in a matter of minutes. Great job! Thank you.
Nicholas VThis team is fantastic!
DAVID KI rent here pretty regularly and Rick and his team are great!
DAVID KManagement is great. No complaints.
DAVID KYes, no complaints here. I'm a very satisfied customer.
DAVID KRick and his team are great! Always accessible and amenable.
DAVID KRented a motorcycle trailer last month to pick up a customer's bike. On the 30-mile drive back, I noticed a vibration at a certain speed. Looking in the mirror, I could see the right side of the trailer doing a little dance. Pulled over to check the lug nuts..all were tight. Turns out there was a defect in the right tire. Rented the same trailer yesterday, and both tires were new and smooth as glass. Great job.
greg hIt looked like someone cut their hair and left it on the passengers seat
ross tWhen I arrived Sunday afternoon it was closed, so started to take pictures and go through the key drop box process. But then someone showed up as there were 3 customers there at the same time. It's not an official U-haul location. It's very easy to miss as it looks like it's in a residential neighborhood.
MICHAEL BTrailer was dirty and not broom swept. The back latch to the trailer door was difficult to operate as it was stuck most of the time. This was not our original pick up location. It was 20 minutes north of our original pick up point and it was not the size trailer we originally reserved. This resulted in leaving items behind because they would not fit. We lost money on those items because we did not have time to sell them.
Michael LThe person in this location was very professional and friendly, I highly recommend.
PEDRO LThe guy working was really helpful and friendly.
David JAll good
MARTYN LMore information in advance about how the process works.
Luke DNo one was their at 8 am when they opened No one was their at 4 pm to drop off Easy app to use Good location
peter cWell managed and friendly manager! Great experience
Amber MEverything was fast and easy.
Daniel TEasy location to acces a large selection of uhaul trucks. I was in and out with in minutes of my reservation. No countertop sales people, just a helpful dude with a tablet. The truck I borrowed was new with all the bells whistles of technology. There was a tiny hiccup with the dashboard having been serving a different language. The issue caused no inconvenience to me. Highly recommend. ***BONUS**** There are several gas stations to make it easy to return with the same fuel as when it was picked up.
Viviana BFriendly and patient customer service helped me navigate process of online checkout. My vehicle was a new model truck and very clean. I will definitely rent from them again.
Jaime RThe employee was so stubborn, lazy and arrogant. We didnt showed up at pickup so we drove inside, he made us go outside then made us drove back again and he’s like a big joke that insist we take good care of the trailer or we get charge even with a small debris mark on trailer, so arrogant
kennette mI rent a motorcycle trailer anywhere from 2-3 times a month to once every quarter. Depends on what's going on in the shop. Always had great, fast service and never a problem with the trailers or hookups. Except this time. 100-mile round trip to drop off a BMW. I didn't notice the problem until I got on the interstate and the trailer was bouncing up and down. The bike was strapped down, so no problem there. But the trailer was not happy. When I slowed to 20mph, you could watch the left side of the trailer bounce up 6-8 inches. Either the tire lost a weight or it's bad tire. If I took a turn faster than 45mph, the bouncy trailer would try to steer the car. A little unnerving. But I got the bike delivered and the trailer back. Just not the best UHaul experience after decades of good stuff.
greg h