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KERLYN M
Customer Reviews for Roadside 24hr Service At Arguello St
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. It's really a great experience.
DAVID KJose and Rick are great to deal with. They are very personable and so helpful with both check out and check in process. Their business as is so valuable to the community.
J. ASmooth and easy transaction. Would highly recommend
Vince BSimply great! Good job team U-Haul!
DOUGLAS ACustomer service was awful. I got charged an additional $20 for a service fee because no one at the gate at 8am to open on time but I was so how is that my fault and why should I be charged?
FERNANDO FNot applicable - dropped off overnight without seeing person or office
Britney DI rent a van pretty often and I'm always treated well by the staff and manager.
DAVID KBest service ever! Esmeralda is very quick and organized. She makes things run so smooth! The checkout process was easy and quick! Jose is super friendly and helps you get in and out quick when dropping off vehicles and equipment.
Anthony GThe location of my reservation was changed and I was given no notice. I estimated 100 miles, but the charge listed a charge for 160 miles. The truck was given to me almost completely empty. After I returned it with more gas than I received it with, I was charged a fuel surcharge. Uhaul needs to return to honest customer service.
Eric COk, when you check into this location the signs are pointing different directions so it’s a bit confusing, but one of the signs asks you to call a number to get further instructions. The lady who answered wasn’t sure what to do so she said she would have somebody call us. But she was very nice. We ended up wondering back a bit deeper into the parking lot and found a guy who was able to check us in and was wondering why we didn’t do that in the first place (again, confusing signage). He was great and made it very easy. However, we received a call from another guy while we were pulling out and he was abrupt and asked us where we put the truck. I said we checked it in with the U-Haul agent. And he got snippy and said “I need to know where so I can find it.” And then gave a sarcastic chuckle. I told him it was in the back of the lot at A-1 with the other vehicles. He said “nevermind I’ll find it thanks.” I said “umm ok.” Because he was being rude and dismissive at this point. So we just ended it there. But he ruined a really good experience.
ELISAIA RThe staff is great and makes it very convenient to pick up and drop off. I look forward to working with them again.
Anthony GThis location is great! The staff is friendly and helpful. Would definitely recommend to a friend.
DAVID KExplain pick-up and drop-off locations are different when renting a truck/trailer one-way
kelly vThe equipment looked brand new when I picked it up. The tires looked new, with plenty of tread. I noticed this because at the location I usually go to the trailer tires are bald. Pick up and drop off are both much better at this location as well. They send you a text message a couple hours before your scheduled pick up time, prompting you to upload your driver license photo, and then they just meet you in the lot and hook you up. It could be totally contactless if you wanted, but Rick was a pleasant guy to talk to. Dropping it off was just as easy. I just rolled up and Rick's partner was right there helping somebody else dropping off, paused them for a few seconds, unhooked me expeditiously, and asked if I wanted paper or email receipt. Fanf_ckingtastic! I think I'll drive a little bit out of my way from now on just to rent from this location...
Michael CBest location ever. Sometimes things don't always go as expected. The entire system was down on a national level. The office took me in, provided me with a space to work with wifi and provided snacks and coffee. I was able to get some work done while the system went back up. I was quickly on my way. This location knows how to treat its customers!
Anthony GThe team at this uHaul location is the best! They go out of their way to make sure you feel valued! Jose stayed late to make sure I was taken care of and that all things were in order. Rick always has his fleet well stocked. I can always count on this team.
Anthony GFast, efficient, plenty of room to maneuver.
greg hAll good
Paul CThe manager and staff were friendly and very helpful.
DAVID KThe person who answered the phone/processed our return was abrasive
STEPHEN CI did not receive furniture pads but I was still charged for them. Absolutely the worst experience ever. Completely deterring me from using U-Haul services ever again. The representative seemed rude and uninterested.
Jhangir Rgreat service, would recommend this location and staff.
Gregory SThe entire team at the Arguello Location is superb! Esmerelda is always kind, well organized and takes care of all of our needs. Looking forward to coming back soon!
Anthony GBest u haul in the Bay Area! These guys rock!
Joseph MThe only negative I have with the experience was when I returned the trailer. When I dropped the trailer off at the afterhours lot, I was unfamiliar with the process of checking it in on the app. I called the posted number for UHAUL for help. The man on the phone was quite rude and short with me. he directed me to the UHAUL app to check the trailer in, but he was more concerned that I only use one parking slot to leave the trailer in. He repeated the instruction to leave the trailer in ONLY ONE parking slot three times. For some reason that was main concern. His attitude was pretty much "use the app to check the trailer in, moron".
DAVID SI rented a 15’ truck twice over two weekends for a 350+ mile move, and both experiences were excellent. The trucks were either like new or extremely well-maintained and spotless. Gas mileage was surprisingly good. Pickup and return were quick and easy, and billing was seamless. What really stood out, though, was the owner. After getting to know him, I found him to be a person of genuine character—considerate of customers and always making sure they get the best equipment for the job. Maintaining a fleet takes real effort (I even saw him working outside in the scorching sun), yet he consistently puts customer needs first. Highly recommend this location.
Minglei XThe service at this particular location the best bar none! Every time I come here, I feel like a VIP with the level of service I receive----No matter who is there! This morning, Jose went above and beyond with his level of service. He really cares about his customers and took the time to get to know me. I hope I am lucky to work with him again next time!
Anthony GGreat customer service
Jeremy MManagement and staff are always accommodating and friendly.
DAVID KPerson in charge of lot was rude and did not have good customer service
Ryan BBest U-Haul in the Bay Area. Esmeralda was super helpful going above and beyond again. Highly recommended location!!!
Jeremy GThe truck was clean and ready to go when I arrived. They got me checked out in minutes, and even faster on the drop off. Couldn't have been easier.
Scot MThe person who helped me at this location was very nice and helpful. This location was surprisingly large that made it easy to maneuver with my large truck and trailer to get in and out.
Robert GThe Redwood City U-Haul location consistently delivers outstanding customer service, making the entire truck rental process seamless and stress-free. Rick, the on-site manager, goes above and beyond to ensure every customer is taken care of quickly and with genuine attention to detail. Having used several other truck rental locations, I can confidently say this U-Haul stands head and shoulders above the rest.
HENRICK KAttendant would only sell me the standard U-Haul hitch ball mount at 2x the retail price (i.e. $60 vs $29.99) and required cash payment. Seemed a bit sketchy. For the next customer please make it clear what the accessory prices will be at the remote pick up location.
John KWas met by manager when picking up vehicle and when dropping off. Didn’t have to find the manager or go to the office. This was the best U-Haul truck experience I have ever had.
Shawn FI recently ordered a trailer from this location and this is the second time I ordered a trailer from the same team, As I finished my transaction I left the place and found out I was missing my phone and went back and spoke to Jose and Rick and right away they dropped what they were doing and begin to search for my phone. Rick the manager got in his car and went to drive around a block away and found my phone and was a relief for me when he got back with my phone found that I dropped as I lifted on top of the trailer hitch. I want to say a big thank you to Joae and specifically Rick for their outstanding work of going the extra mile for their customers. I highly recommend this Uhaul location for their kind and dedication they offer to their clients and will continue to go back to this location. Thank you Jose and Rick
CESAR VSuper quick and easy. Definitely will go to this location again.
Brendon BManager was very helpful, communicative on texts and great!
Adam FYour staff member was polite, helpful and very professional! thanks for a great experience!
KEITH HEverything was great
chris bThe truck had been returned from Burning Man in the desert. It had been cleaned but had damage to the body of the truck. The truck performed well over 2 long day drives from SF area to Whitefish MT.
William LThis UHaul location is a poor excuse for a rental shop. App-based services are awful. Nobody wants to download your app. Even once I downloaded it, it didnt work. Apparently Im not the only one having trouble, but the attendant doesnt want to show up so he just blames the customer over the phone. Much better to have someone on-site, never using this place again.
Abraham SVery helpful employee during the return process.
JEFFREY AGreat service, thank you.
Jonathan KI found the staff here very kind and helpful. Thank you so much for making this a smooth experience for me!
Alvin TGave us a truck with the check engine light on so webhad to call for service to see if it was safe to drive delaying us by 2 hours. The drivers side door would not unlock with a key so you had to go to the passenger side to enter. Paying a premium for less than satisfactory equipment and service. Would not do again.
Corinne YThis UHaul dealer (Rick!) was great, communicative and allowed us to drop off slightly past our time. Really appreciated that! Thank you for the great + easy service.
Rose PA $1500 cleaning fee is completely insane. Assuming $100/hr (which is an extreme overestimate) and 10 hours of labor, that's still $500 over budget. There was no breakdown of cost by component (cabin, engine, storage space, etc.) even when requested and the person in charge was rude and dismissive when asked about the cost. I will never rent from this company again without some kind of apology and refund. You'll be lucky if I don't initiate a credit card chargeback and trash uHaul on social media and review websites for this.
CHRISTOPHER JGreat guy running the place. Very helpful. He gave us practically brand new van. Big place lots of vans trucks, etc. Thank you!
WILLIAM HI had an a reservation originally in Hayward, California where was 36 miles closer to my final destination and I made a reservation a week prior but when I arrive there, they said I was late and therefore they don’t have any trucks for me. They had never told me that I was supposed to be there on a specific time. They just told me after what time which I had told him I will be there after 12 noon and then they couldn’t help me with any other trucks I ended up driving 36 miles away to REDWOOD CITY to rent this unit and they told me I cannot have it for no more than one day where my original reservation was for two days basically U-Haul is a mess and nobody is gonna care when you get in trouble
Paymon GThis was our best rental experience to date! Pickup and drop-off were easy and efficient, the van was exceptionally comfortable, and the rate was excellent. We had never heard of this rental location before, but we're already looking forward to using it again in the future. Many thanks for the excellent experience.
Carlton KEasiest Uhaul experience I’ve had. They were knowledgeable, friendly and the place has a very large lot for easy pickup and drop off. Will definitely use this location from now on.
Patrick SThank you Rick for your help. My place to go for motorcycle trailer. Huge selection of trailers and trucks. I will definitely go back to tow my motorcycle for my next track day.
Fabrice AAnother great rental experience.Will only rent from this location from now on.Guy who runs the yard were like old friends now.
JAMES MEsmeralda was awesome. Super helpful. Had me off the lot super fast.
Jeremy GThis location is farther away from me, but more reliable than the SF location.
Patrick Hnothing service was excellent
Noah BI recently picked up equipment from this location, and unfortunately, the experience was very negative. The employee who assisted me was extremely rude. This kind of customer service was disappointing.
Juan GThis location is great. The manager is friendly and accommodating. I've never had to wait very long to pick up equipment.
David KEverything was a lot better this time.The yard guy was cool.I will be back.
JAMES MThank you so much Jason for your help when picking up the trailer. Very nice and super helpful!
Viridiana ZBest service in the Bay Area!
Anthony Gone the best uhaul locations. great customer service. trucks and trailers readily available. this is my go to spot
john SEsmeralda was great yet again. Pickup was smooth, once I hit the front of the line, I was hooked up to the trailer so rented in maybe 5 minutes max (of course, I had previously checked in on the app first, uploading my drivers license, etc).
Jeremy GDespite posting hours from 8:00 a .m. to 7:00 pm, they closed for lunch ( when our pick up was scheduled, and no one was there (gate locked) when we dropped of at 5:00 pm
David BEsmeralda was awesome to work with. Super prompt and really helpful. She went above and beyond helping me with my hitch. Love this location.
Jeremy GAppears that the rep is not onsite during posted normal business hours. They've had the equipment I needed, but I had to wait until someone showed up to get it. Same thing happened in the afternoon. Fortunately, he told me earlier that I could just leave the trailer in the parking lot outside the locked gate. I did, as did evidently three other people. I guess if this is not a full service U-Haul location the hours should be posted as such and a number given so we could call to see if we could actually get the item we reserved on their website.
Kenneth ROwner was rude.Never gave me any paperwork.Asked him for prices he refused.Kept telling me he's leaving to san francisco and I'm lucky I caught him there.He was an asshole.
JAMES MJames was very helpful and efficient! Thank you.
LINA W