I have already made a call with customer service and expecting a callback from Melvin Guy to which I have not received. I was charged IN FULL for a Uhaul I returned an hour later with significantly less mileage than requested. The place to drop off had poor service so it didnt “drop off” the vehicle but I absolutely have photos and videos of when the key was dropped in the dropbox. Nobody even checked the mileage….this was an assumption and I was charged for it. Someone needs to give me a callback today to get this resolved as you have absolutely stolen money from me. I even ordered a Uhaul Saturday and when I went under the mileage—I was reimbursed. Now, nobody checked and I am charged in full. Either this is AI or pure laziness and corruption. Also, the truck smelled like poop.
Alex C
Customer Reviews for Rob & Son Garage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trailer was sitting behind the building found there was a screw in the one tire after we already hauled it off
Terry HOwner is very friendly and accommodating
CHRISTOPHER CThank you guys so much. The environment was nice , clean and friendly!
SHAMONIA CVery helpful. Quick to assist.
JERRY G