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NICHOLAS A
Customer Reviews for Robert & Sons Lawn Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It would be handy if they carried more packing supplies.
SCOTT KReturned the trailer on the 4th in the afternoon. Had to call on the 6th to get them to close the ticket out. From what I understand, u haul charges per day on equipment. But I was told the cargo trailers like that are estimated by uhaul for people to have them for a certain period of time. We didn't use the whole time estimated. So why would I be charged for days that I didn't use it... But was informed that it was just a flat rate estimated for the time frame. And not by day.
KYLE GI have no problem with the location I have a problem with U-Haul and the fact that I had to drive 55 miles out of my way to pick it up. That’s 55 miles of extra gas for the truck and 110 miles of gas and wear and rare on my car plus wasting my time and my wife’s time. No appologies no compensation.
Sean KTHANK youuuuuuuuuu
Melissa SNot much room for improvement because the next customer won't have a amazing of a friend and a driver that i was fortunate enough to have
JEFREY BAll was good!
Gary PThe folks who run this locations are so wonderfully helpful. They gave me better prices than the U-Haul staff on the phone by a huge margin, they helped me save hundreds when I had a delay with my move and they were very nice and humorous and easy to work with
DEAN MThey were super!
Kevin BDid not have the uhaul ready I had to clean the snow off it and shovel a path to get to it. Not good at all
Louella LVery good
Matthew HEasy-to-find drop off location with quick service
MICHAEL GZach and Hailey went up and beyond to make my reservation work! The best customer service I have had in years. They were understanding and so helpful even after hours. So grateful to have them in our community!
Noell QGreat experience. I'm a believer in the Uhaul option now
matthias bNobody was there at the drop off location, even though I arrived during business hours. The return after hours did not go smoothly and I'm not sure it was returned properly. Also added charge for going 41 miles over , which All I did was travel to Mikes , 30 miles out of the way returned to Potsdam ,loaded and went direct to my destination. Then an hour out off my way to return the truck. The better buisness bureau will receive a letter on this one.
Stephen GI am going to revisit this review. I had left one start a couple of days ago because I'd been overcharged significantly. On that review, I made sure to say that this was NOT the fault of the local UHAUL store, Robert & Sons. But let me clarify... The overcharge has been fully reversed due to the great efforts of one of their staff. Something that I did not expect. So now with that in mind, I will gladly praise these guys and gals at Roberts. Thank you for not only refunding the mistake - not made by you to be clear again - but also retaining a customer. Cheers! I will certainly rent from you guys again...every time. Now THAT is good business...
GEORGE PI have already recommended this place to several people, and I also told the receptionist that when it's time for us to move into the new place I would be renting the U-Haul again. Thank you for making things so easy for us
Wendell WNOTHING
Neal DThe truck I rented needs an alignment and some brake work.
MATTHEW RVan was dirty and smelled of cigarette smoke. The biggest thing is the price. A total rip off! Much too expensive for a few hours and a few miles.
Gertrude MHave the reserved truck at the agreed upon location. I had to take the time and spend the money on gas for a truck that was an hour away when I reserved one less than two miles from my house. Very frustrating. If I had not called to verify, I would have been completely stuck with my Sunday pickup as reserved. Unacceptable. This was not any reflection on the Morrisville pickup location.
Luke ARepeat customer, Service was excellent. called last minute was helped promptly, picked up moving truck an hour after I called. Good day rate would recommend to anyone.
Terry MMichele at Robert & Sons Lawn Care was outstanding! She was extremely helpful and made the whole process of returning the truck easy. Her outgoing and friendly personality really made my day. After a long trip she made the return process a smooth event which I really appreciated. I honestly believe that Michele is a great asset for U-Haul and because of her I will certainly tell my friends to rent from Robert & Sons for their U-Haul needs. I worked in a service based industry and Michele is the type of employee that I always wanted to hire but rarely found !
Kevin FThe tow hitch light was on, the service engine light was on and the fuel cap light was on. It was reported to the business but they said it was just serviced and all those lights on were normal.
TRACY Lthe truck leaked so that my queen mattress was destroyed. I will be filing a claim. The radio didn't work. And the location that we chose to drop it off was changed by somebody at the company. However we still dropped it off at the location that we chose becuase we chose that locaiton to accomodate our schedule, not Uhaul's schedule. I'll provide a more detailed review after I speak with them about the damage done to my mattress.
alan mEmployee seemed inexperienced with connecting the trailer.
DAVID CThe van I used wasn't spotless, but it was usable. Windshield could have been cleaner, but it worked for what I needed it for. I felt the check in and check out process took longer then expected and I was charged more then it stated on the website. Based on the website and milage, I should have been charged roughly $80, not $119. Overall, the process was simple and convenient.
Morgan CGreat communication. Friendly. Worked with me when I needed to change times. Also made good on boxes when they were out of what I ordered.
SHERRI LThe roof of the truck, the part over the cab, leaked. We had several boxes ruined and lost several personal items. Very disappointed that this happened. Can we make a claim for damages?
brian sZero issues and friendly staff.
Cody VPlace was dirty and disorganized. I had reserved a appliance hand truck and they didn't have one and were not aware I had reserved that equipment. I appreciate that they called another rental company a half mile away. However it cost me more than double and required two more stops.
Jay CCourtesy staff, clean vehicle, good comminations..
paul cThe location was not able to provide a utility dolly which I had included as they have not been able to get any for some time. They are always so helpful and wonderful to deal with and I highly recommend this location.
Kimberly RI've rented two U Haul trucks in the past 8 months and the windshield wipers on both of them were not in good shape. Fortunately I didn't have any rain either trip, but likely would have had to stop both times as it could have been dangerous to drive the truck with these poor windshield wipers.
Todd LVery friendly and easy to work with.
ANN bSuper smooth return. Friendly and easy.
Braden KIt was a pleasant experience thank you !!!99
RICHARD YGreat location, will rent there again for my next move in Vermont.
NilsJohan AIt was a pleasant experience
richard wTruck cab was filthy and smelled like cigarettes.
John GSeems a weekly renter of this same truck only leaves 1/8 of a tank of gas. Seems kinda low I put it at 1/4 This gives a person about 60 miles. The woman who rented me the truck was great!
Mitchell HVery friendly and helpful service.
Grayson BGreat jobs guys we made it great riding truck.
Jason CPut washer fluid in the truck
Sal CEverything was great! Very helpful and friendly customer service. I would definitely rent from here again!
Jordan NAfter driving 50 miles to pickup truck because not available where I reserved, truck dirty and 1/4 tank of gas
Strickland WVery kind and friendly service. I like checking-in at the counter here because I know I’ll be taken care of! Great vehicles, convenient. Second time renting here, will do again!
Danika FNice people. Knowledgeable. Truck was filthy and stank
Frank HBoth employees were very nice and knowledgeable. Both the truck and trailer were filthy. Truck had cigarette ashes all over and stank.
Frank HHorrible in every way.wrong truck. Massively overcharged. Need to get my credit card company involved.
nancy dFirst, it is UHAUL corporate that led me to have the worst customer service experience in recent memory, not necessarily this location although this location may have been 1% culpable, but really UHAUL corporation utterly lost my respect and I don't know if I will EVER support this company again and I have used UHAUL many times over the last 30 years for multiple moves. Here are the details as to my crappy experience: 1) Booking the reservation, there is WAY TOO MUCH focus on selling additional products that I don't care about. From preselecting additional services I don't want, on multiple pages through the booking process, clearly making it difficult to find the "No thanks, link on the page", it just screams with desperation that your company is trying to get people to purchase things they don't want and I bet some customers end up buying things they don't intend, like older customers, who are less internet savvy, have difficulty with vision, this is who ends up getting scammed and it does indeed smell like a scam. 2) After dealing with the annoying upselling services I didn't want, I had selected a pick-up location that made it abundantly clear they had a trailer that would work for me. UHAUL apparently knows where they have trailers and where they don't. Your website allowed me to select a drop off location that hasn't been accepting drop offs since April of 2023! It didn't tell me this was a problem at the time the way it could inform me they didn't have a trailer at location X or Y, but simply allowed me to choose it with no further indication that there would be any problem. At the time, I did NOT know this location was not accepting returns, but only later. Keep reading. 3) In the booking process, I believe I agreed to terms/conditions/etc and then paid the fee to rent the trailer. I knew my pickup location, my drop location that I had selected, I knew the time of pickup, I knew it was a 6-hour rental. All of this was known at the time of booking. 4) I go to pick up the trailer in Morrisville. The friendly woman there proceeded to begin asking me all the same stupid upselling questions I had already worked to decline in the web booking. I interrupt her and say I've already answered all these questions when I booked and she informs me I have to ask these as a requirement of checking out the trailer. Again, more upselling annoyance, wasting MORE of my time, wasting HER time, and making UHAUL appear desperate, greedy, and incompetent. 5) The kind woman at checkout states that I'm returning the trailer tomorrow at the Morrisville location. Again, I've already entered this information in the reservation so why on earth doesn't she know it? UHAUL appears incompetent, again. 6) I inform the the kind woman that, no, I will be returning the trailer to Lyndonville, exactly where I selected I would be returning it when I made the reservation online. She states that when I drop off the trailer, to call the merchant and leave a message on their voicemail that I have left the trailer. I agree that is reasonable. 7) Kind woman says you have to confirm the tag number on the trailer and we finish up the process inside. I see a text come through on my phone with this tag number visible, but I don't open the text as I'm thinking it only contains the tag number and wasn't advised that there was anything else important in it. I have already booked online. I have already paid for the trailer. I already have drop off instructions from the woman. I have ZERO guidance that anything of importance would be in there that would affect my order or cause me to reconsider it. Kind woman doesn't say you should double check your reservation, because, well.....we just went over all that and it appears crystal clear where I'm returning the trailer. 8) We go out and verify the tag number, she hooks up the trailer to my vehicle. I have no further questions, so I drive away. I head to my next stop in Eden to pick up what I needed. I then head back to my home to unload the contents. 9) At my house while unloading, I get a text from UHAUL asking me to click a link, and alert them of drop-off date/time so "we can provide for the next family." While on the surface this sounds lovely, it's annoying as hell. I've rented the trailer for 6-hours as best I know. I've just confirmed on pick up WHEN and WHERE this trailer was going to. For me to be interrupted from doing what I'm doing so that UHAUL can potentially make another sale that day of the same equipment when YOU already had all the information is rude, selfish, and just stinks of complete incompetence to respect your existing customers, but based on what happened next, that appears to be the corporate mantra. 10) About the time I'm ready to bring the trailer back, I decide I'll double check the drop-off location as there are 2 different locations in the past I've used in Lyndonville so I go looking at my receipt and it says drop-off in "Lyndonville." I've screen shot this and I know it still says this, because that is what I chose at the time of the online booking. But it doesn't say exactly where so at that point, I see there are other emails from UHAUL so I start looking at those. That's where I discover that UHAUL stated I am not dropping off in Lyndonville, but 20 miles and 30-35 minutes away in Orleans. I'm caught by surprise by this and clearly feel there must be some misunderstanding because I know I didn't choose that and I would NOT have booked the trailer if that had been the case. I call UHAUL and speak to a woman on the phone who informs me I have to bring the trailer to Orleans. Well, I didn't choose Orleans and that's not the service I paid for. I tell her the trailer is going to go to Seth's automotive in Lyndonville, 99% likely the one I chose at the time of online booking which is just 5 miles from my house. I have my son's birthday activities to get ready for and I have NO time to be making an unplanned trip to Orleans. The woman says I'll be charged for bringing back the trailer to the wrong location. I inform her that if I'm charged for anything of the nature I will be filing a lawsuit. She informs me because I've threatened a lawsuit she has to end the call and abruptly hangs up. 9) I bring the trailer, good to my word, to Seth's Automotive. I try to use the UHAUL after hours return website/app, but there is NO cell service so I give up, call Seth's, leave a message on the machine as the kind woman in Morrisville guided me to do and drive away. This was Saturday later in the afternoon. 10) I receive a call/voicemail about 7:45 in the morning from UHAUL wondering where the trailer is. Again, you should've known this as I told you where I was bringing it, the same place YOU ALLOWED ME TO SELECT FROM AT THE TIME OF BOOKING. I call the man back and I inform him it is at Seth's automotive and he informs me I need to bring it to Orleans and that I will be charged late fees, extra rental day or whatever. I inform him that I did not create this problem and was led to believe every step of the way right up till when I was going to return the trailer that my drop off was in Lyndonville. He, rudely in tone, informs me I signed a contract and that UHAUL is able to change the drop off location. I inform him that is a deceptive and fraudulent business practice and that I am not authorizing any charges other than the original amount on my credit card to be paid to UHAUL and I will contest any charges. He then informs me that the Seth's location isn't even renting or accepting returns of trailers. I ask the man why then, UHAUL would allow booking a trailer and offer a drop off destination that doesn't exist. He states, that I should've read my contract more carefully. Apparently the contract he was talking about was another text message I didn't even see come in because it was sent with the Trailer Tag number text that I never even opened because I saw it on the preview screen of my phone. Further, I had just gone over the drop off instructions with the kind woman from Morrisville who told me to call Seth's and leave a message when I got to Lyndonville. But according to rude man's logic on the phone I was supposed to ignore all that, stop what I was doing, and to read a wordy legal contract that I didn't have knowledge of receipt, that was completely contrary to what I had booked as a drop off location, and completely contrary to what the human being in front of me had just told me about how to drop off the trailer at Seth's, but it was still my fault. I told the guy that we weren't going to be agreeing on this. 11) Given the piece of information that Seth's wasn't accepting returns, and that I have also been a satisfied customer of Seth's automotive, a well respected and well run auto repair shop in town, I now feel bad they have had this trailer left in their parking lot through NO fault of their own. I tell the rude man on the phone I will pick up the trailer and bring it to Orleans later in the afternoon once I was finished with work. 12) Seth's Auto calls me just minutes later and I confirm with them that yes, they are no longer accepting trailer returns. I apologize for my part in NOT knowing that until just moments earlier, and that I would remove the trailer from their property that afternoon. 13) I go to Seth's in the afternoon, and just out of curiosity, I poke my head into the office and speak with the woman because I'm curious just how long they have NOT been in the business of accepting returns or renting trucks/trailers. She informs me they stopped providing those services in April. Doing the math, I realize that was 10-11 months ago, but there goes UHAUL asking me if I want that as a drop off location when I book the reservation. THAT IS UTTER INCOMPETENCE. UPDATE YOUR WEBSITE UHAUL AND THESE DISASTERS COULD BE AVOIDED AND YOU WOULDN'T LOOK LIKE A BUNCH OF MORONS THEN BLAMING THIS ON THE CUSTOMER. 14) I drive the trailer to Orleans, 35 mintues, 20 miles, 2 gallons of gas worth and meet the owner, Joyce, of Croteau's Auto Service and UHAUL. She checks me in. I help her inspect the trailer. Then I have to explain the pathetic story from above. She sees that I am honest, genuine, had no-ill intent, and I ask for her help in avoiding any excess charges from UHAUL outside of what I signed up for. It takes some 10-15 minutes waiting in her office for her to pull up the billing information and so on. In the meantime another customer shows up and he needs help getting his rental out on to the road and Joyce states she'll call me back as she has to call her boss and get approval to waive the charges. I thank her for her kindness and head home. 15) I get home about 35 minutes later. There is ZERO cell service between Joyce's shop and my house, but when I pull in, I check my phone and there is a voicemail from Joyce stating that she was able to take care of the extra charges and to give her a call if there are any other issues. I feel my faith in humanity is restored by the good faith act of Joyce. 16) In review of this whole matter, it is just mind blowing how UHAUL corporate is behaving. I inherently felt battered by over the top marketing and that the website experience was deceptive to the point some users will have difficulty avoiding extra charges. It is a waste of time. How about 1 big ad to "click here if you need blankets, help moving, additional products" instead of a constant barrage at every page and then again with all the same stupid questions when we pick up the rental vehicle product? It leaves a very bad taste in the mouth. I felt betrayed and deceived and quite frankly I was. I was deceived that I would be able to return my rental product to Lyndonville when no such drop off existed and Seth's has been closed to UHAUL trailer return for some 10-11 months. This spells ignorance at best, but I think it's just plain old deception. UHAUL sends me a text in the middle of this asking when I'm going to return the trailer as described above so you can get the next rental out so you can book and try and upsell the next customer in the middle of my rental when I'm busy moving stuff! That's just rude! I've paid for the trailer. You have a rough time of when I'm returning it, go with that information and if you want it sooner so you can make another booking, WHAT IS IN IT FOR THE CUSTOMER? When the conflict of the drop-off location revealed itself to me, I was informed by 2 UHAUL Corporate/Customer service people that this was my fault, that I had made some type of error. That's just ridiculous. 16) I feel terribly bad for the good people who are trying to act as merchants/franchise owners with UHAUL. Your electronic web platform does NOT communicate clearly with these people and they are left repairing the damage that is created by the inaccurate information on your website as they are the face of UHAUL and probably the only reason why UHAUL even stays in business. I hope you are prepared to slide down and lose market share because if these business practices continue, word of mouth spreads way too quick these days. 17) This is going to make a lovely YouTube documentary about how NOT to do business and to inform consumers of the absolute stupidity that is enveloped in your current business model and practices that just stinks of corporate greed from start to finish. Perhaps a new marketing slogan of, "You haul and lift, and we'll help bend you over" I think it's a dead ringer. What say you? Finally, again, I don't think either the Morrisville location nor Orleans had anything to do with this unpleasant experience. This was the result of shady, bait and hook, business practice, deceptive upselling, hidden wordy contracts designed to optimize UHAUL corporate's bottom line. Then they have a blanket of CSR people who are trained to deliver their crappy news and tell you that you've signed a contract and you're liable for any extra charges and they are rude....probably because they get calls from irate customers all day. I don't mind UHAUL making money. They provided a trailer. It works. But they made a mountain out of a mole hill and I've never been treated so terribly bad as a customer. I seriously would consider investing in a law suit if Joyce had not been able to get those charges to go away as a matter of principle.
Jonathan S