Customer Reviews for Rockport Strong Self Storage
(U-Haul Neighborhood Dealer)

95 reviews

1812 W Market St   Rockport, TX 78382

(361) 386-2393

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: 12 pm - 4 pm
Special Operating Hours
  • 8/17/2022 - 8/19/2022: Closed

Services at this Location:

Contact Us

(361) 386-2393

1812 W Market St
Rockport, TX 78382

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: 12 pm - 4 pm
Special Operating Hours
  • 8/17/2022 - 8/19/2022: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very friendly

Rick R. 
Rating:
3.0

I made my reservation online, later attempted to change the pickup time. I never received confirmation that the change was done. When I went to pick up the truck, I discovered that I needed a passport, lease agreement, and/or two people to verify who I am. This is in addition to my DL and CC. I have no idea why you would need that, but I should have been made aware beforehand. Overall, I would say that your website sucks and your customer service is horrible!

Raymond H. 
Rating:
5.0

checkin handled efficiently... return was smooth as well. Great folks to work with!

Russell W. 
Rating:
5.0

Customer did not leave a comment.

Erin W. 
Rating:
5.0

Customer did not leave a comment.

James Alan C. 
Rating:
5.0

Nothing everything was perfect

Arlene W. 
Rating:
4.0

Customer did not leave a comment.

Erica M. 
Rating:
5.0

The lady was great, the truck had like bevarage stains on the seat.

LARRY M. 
Rating:
5.0

Customer did not leave a comment.

SeaProducts D. 
Rating:
3.0

Customer did not leave a comment.

Claudia F. 
Rating:
4.0

Easy to rent. Very good service .

Diana P. 
Rating:
4.0

Customer did not leave a comment.

Marlena D. 
Rating:
5.0

None

Eddie R. 
Rating:
5.0

Customer did not leave a comment.

Cynthia T. 
Rating:
5.0

Cindy was awesome !

Craig L. 
Rating:
5.0

Customer did not leave a comment.

Randy W. 
Rating:
5.0

Customer did not leave a comment.

Frederic S. 
Rating:
5.0

very helpful and friendly

John C. 
Rating:
5.0

During my experience, I found nothing to be improved.

REBECCA B. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Great location, equipment, and outstanding customer service! Highly recommended!

ADRIAN K. 
Rating:
4.0

Customer did not leave a comment.

Zhixing W. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Claudia C. 
Rating:
5.0

A++++ SERVICE

Volie S. 
Rating:
5.0

Best u=haul location ever used! Polite, knowledgeable and equipment ready when requested!

Chris A. 
Rating:
5.0

Helpful and engaging representative.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

Sea Products D. 
Rating:
5.0

Customer did not leave a comment.

Volie S. 
Rating:
5.0

Customer did not leave a comment.

Riley B. 
Rating:
5.0

Customer did not leave a comment.

NICKY C. 
Rating:
5.0

The Rockport Strong team was amazing.

Jordan R. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY P. 
Rating:
2.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

DERRICK E. 
Rating:
5.0

na

volie S. 
Rating:
5.0

Customer did not leave a comment.

JOSE G. 
Rating:
5.0

Very nice lady, very Profesional. Thank you for your service.

AMY LYNN D. 
Rating:
5.0

wonderful customer service, everything on point

Schyler G. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL Z. 
Rating:
5.0

Nothing

Mike F. 
Rating:
5.0

The lady in the front office was really sweet

Jessica T. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA B. 
Rating:
5.0

Customer did not leave a comment.

Monty B. 
Rating:
5.0

Customer did not leave a comment.

Gregory Y. 
Rating:
5.0

Customer did not leave a comment.

Barry H. 
Rating:
5.0

Cyndi was great and took care of us.

Monty B. 
Rating:
5.0

Customer did not leave a comment.

Patricia B. 
Rating:
5.0

Customer did not leave a comment.

JULIE ANNE G. 
Rating:
5.0

Nothing! Awesome customer service!

Heather D. 
Rating:
5.0

Please consider half-day rates, particularly for the Rockport area (most needs for a rental can be completed in 2.5 to 4 hours.

Rick W. 
Rating:
5.0

Customer did not leave a comment.

Paula M. 
Rating:
5.0

Customer did not leave a comment.

Ralph G. 
Rating:
4.0

Office should be staffed all the way to closing, particularly on Friday afternoons.

Richard W. 
Rating:
5.0

Make the parking lot a little more accessible and easier to navigate.

JUDITH B. 
Rating:
5.0

Customer did not leave a comment.

BARBARA A. 
Rating:
5.0

Customer did not leave a comment.

Wayne A. 
Rating:
3.0

Customer did not leave a comment.

Vickie T. 
Rating:
5.0

Customer did not leave a comment.

TERRY H. 
Rating:
5.0

The Clerk was very Friendly and Helpful.

William C. 
Rating:
4.0

Customer did not leave a comment.

Jerry G. 
Rating:
5.0

Customer did not leave a comment.

cindy C. 
Rating:
5.0

The headlights were out of adjustment and it appeared to only have one functional low beam headlight

brian S. 
Rating:
4.0

Customer did not leave a comment.

Oscar L. 
Rating:
5.0

Customer did not leave a comment.

Vee Ann W. 
Rating:
3.0

two trailers with defective electrical wires, rep without proper training to detect problems ahead of times, and make customer not waste time troubleshooting Uhaul issues.

SERGIO O. 
Rating:
5.0

The lady that helped us had the trailer already moved for me to hook up to. She the hooked up the trailer after we had the paperwork was done. She helped make sure the lights worked properly, great customer service.

Alan A. 
Rating:
5.0

The lady that helped me moved the trailer to a spot easy for me to hook up to. She then hooked it to the car, adjusted the chains, helped make sure the lights worked. Great customer service

Alan A. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Very friendly and helpful staff member.

Michelle G. 
Rating:
5.0

Customer did not leave a comment.

Cale T. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca P. 
Rating:
5.0

Customer did not leave a comment.

salomon G. 
Rating:
1.0

Customer did not leave a comment.

Mary H. 
Rating:
4.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

Customer did not leave a comment.

Jeff K. 
Rating:
3.0

Charged me $22.00 for late fee when I was on time turning the process for turning in equipment was crazy. I had to download an app the representative did not understand this procedure

Norman W. 
Rating:
5.0

Customer did not leave a comment.

Keough J. 
Rating:
5.0

Customer did not leave a comment.

William Y. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

randall H. 
Rating:
5.0

Very knowledgable and professional service

Diederik V. 
Rating:
5.0

Trailer connection plug (flat 4 pin) needs to be replaced as it kept loosing connection to the trailer lights.

Leslie W. 
Rating:
5.0

Customer did not leave a comment.

kara W. 
Rating:
3.0

We were scheduled to get van at 8am. We didn't get on the road until 8:45. The girl at the desk (Cindy) did all she could do to help get us on the road but she was having computer problems. We had to stop at a gas station on the way to get the dried bugs off the window. Some of the bugs were so baked on that we couldn't get them off.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

TERRY M. 
Rating:
5.0

Customer did not leave a comment.

lori B. 
Rating:
5.0

The ladies at this facility went over and beyond great customer service.

shelly M. 
Rating:
5.0

Our first experience but had no problems...all went smoothly. Staff was very friendly and willing to help no matter what! Will definitely use their services again ??

Laura B. 
Rating:
5.0

Everything was perfect! Sweet customer service!

Valerie H. 
Rating:
4.0

Customer did not leave a comment.

Lowell D. 
Rating:
5.0

Customer did not leave a comment.

Jim O. 
No reviews have been submitted for this location.

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