Ms. Cindy is awesome..I have rented from her many times..Her storage buildings are very nett and always clean..
Dave W.
Customer Reviews for Rockport Strong Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ms. Cindy has always taken good care of my rental needs..I also have two inside large storage units rented from her..Her units are always very clean and well maintained.. Dave Woodring..
Dave W.Clearly the central uhaul have a disconnect with communication. Despite me telling the central unit that I would be dropping the trailer Sunday and despite the hours of the depot being from noon, it was not open. I had to unhitch the trailer. When I returned the truck there were vehicles parked in the turning circle which made maneuvering the 26' unit difficult.
Jeffrey T.The lady that opened the store was nice enough, but when I called her an hour later to report the windshield gasket was out, she told me she would find out if I was liable and get back to me and that I should bring the truck by and she would look it over. When we were loaded I drove there and the place was closed. I called and left a msg, that I was there and the office was closed. I also left the msg that I was not going to be held liable for that gasket and for her to call me. I called one more time and left another msg and as of this date i have not heard back from her.
Albert G.Small office, without moving supplies to buy or rent, But clean, and well maintained. Cindy is very pleasant and agreeable,
Lawrence C.Great customer service! Easy return. Very helpful.
Lisa D.We ran into issues getting the truck back and Cindy was not very helpful. Actually she was rude.
Adri P.Everything was great
Will A.Nothing , everything was great
Bruce W.âï¸âï¸âï¸âï¸âï¸
Rachel R.I think that lady in Rockport tx needs a 5 star rating she was the best if nothing else don't forget her at x mas
BOB S.Very friendly service! Thank you Ms Connie!
BOBBIE H.No one there during stated open times. Your check-in process for leaving a vehicle with no one there is time consuming and frustrating.
Kevin B.Have them check your mirrors for you before driving off make sure truck is correct size ordered online.
Sam V.Staff was great, very accommodating!
Michael V.Great service and exceptional clean truck!! Would definitely use again
Nancy F.Very friendly
Rick R.I made my reservation online, later attempted to change the pickup time. I never received confirmation that the change was done. When I went to pick up the truck, I discovered that I needed a passport, lease agreement, and/or two people to verify who I am. This is in addition to my DL and CC. I have no idea why you would need that, but I should have been made aware beforehand. Overall, I would say that your website sucks and your customer service is horrible!
Raymond H.checkin handled efficiently... return was smooth as well. Great folks to work with!
Russell W.Nothing everything was perfect
Arlene W.The lady was great, the truck had like bevarage stains on the seat.
LARRY M.Easy to rent. Very good service .
Diana P.None
Eddie R.Cindy was awesome !
Craig L.very helpful and friendly
John C.During my experience, I found nothing to be improved.
REBECCA B.Great location, equipment, and outstanding customer service! Highly recommended!
ADRIAN K.A++++ SERVICE
Volie S.Best u=haul location ever used! Polite, knowledgeable and equipment ready when requested!
Chris A.Helpful and engaging representative.
Mary B.The Rockport Strong team was amazing.
Jordan R.na
volie S.Very nice lady, very Profesional. Thank you for your service.
AMY LYNN D.wonderful customer service, everything on point
Schyler G.Nothing
Mike F.The lady in the front office was really sweet
Jessica T.Cyndi was great and took care of us.
Monty B.Nothing! Awesome customer service!
Heather D.Please consider half-day rates, particularly for the Rockport area (most needs for a rental can be completed in 2.5 to 4 hours.
Rick W.Office should be staffed all the way to closing, particularly on Friday afternoons.
Richard W.Make the parking lot a little more accessible and easier to navigate.
JUDITH B.The Clerk was very Friendly and Helpful.
William C.