Customer Reviews for Rockwall Fate Self Storage
(U-Haul Neighborhood Dealer)

236 reviews

4480 I-30 Frontage Rd   Rockwall, TX 75087

(972) 914-2233

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: 9:00 am - 1:00 pm

Services at this Location:

Contact Us

(972) 914-2233

4480 I-30 Frontage Rd
Rockwall, TX 75087

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: 9:00 am - 1:00 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jennifer K 
Rating:
5.0

Flawless experience, will recommend in the future. THANK YOU

Steve W 
Rating:
5.0

Customer did not leave a comment.

Ivan M 
Rating:
5.0

Wonderful customer service.

Robert H 
Rating:
5.0

Customer did not leave a comment.

Mike K 
Rating:
4.0

It went very smoothly. Thanks.

William B 
Rating:
5.0

When registering on line I was offered a discount if the trailer was dropped off at a certain location. So far I have not seen any discount- why?

Richard H 
Rating:
5.0

Customer did not leave a comment.

REINALDO M 
Rating:
3.0

Customer did not leave a comment.

Yvonne B 
Rating:
4.0

Wish there was a way to not be charged an extra day, when dropping off after the office has closed.

Brian G 
Rating:
5.0

Customer did not leave a comment.

Chris J 
Rating:
5.0

Customer did not leave a comment.

Alan P 
Rating:
5.0

very friendly and fast!

Mark C 
Rating:
5.0

Owner of location was very kind and helpful!

Jake R 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Customer did not leave a comment.

MOHAMMAD N 
Rating:
5.0

Customer did not leave a comment.

Julio P 
Rating:
5.0

Customer did not leave a comment.

TOMMY G 
Rating:
5.0

Customer did not leave a comment.

Kellen K 
Rating:
4.0

Customer did not leave a comment.

James H 
Rating:
5.0

Customer did not leave a comment.

Emmanuel A 
Rating:
4.0

Customer did not leave a comment.

linda m 
Rating:
5.0

My reservation was switched to this location after a truck was not returned. Some of the rental equipment was not available at this location but the UHaul rep made arrangements for this equipment at another location.

David R 
Rating:
5.0

Customer did not leave a comment.

Guillermo M 
Rating:
5.0

Customer did not leave a comment.

Jason L 
Rating:
5.0

My rental experience was perfect . Last minute and holiday weekend and you didn't let me down . Would recommend and plan on using you guys again hands down . I did make a mistake and instead of putting the truck keys in drop box I put them in the back of the truck . Sorry if I inconvenience anyone

Michael A 
Rating:
5.0

Customer did not leave a comment.

Merceda W 
Rating:
5.0

Customer did not leave a comment.

Jaime C 
Rating:
1.0

Contactless pickup was not contactless. A/C in rental truck did not work.

Wayne R 
Rating:
5.0

Customer did not leave a comment.

Chris M 
Rating:
5.0

Great service and excellent communication skills. Fantastic, thank you.

Phillip H 
Rating:
4.0

The smart phone self pick up and return is a disaster. Many of us do not do emails on our smartphones and the codes sent to email can't be gotten on the cell phones. I had to call the Uhaul help number and she was good but I ended up sending my Drivers license photo to God knows where. My phone couldn't scan the back of the DL. I ended up having to wait at the pick up location for 1.5 hours for the Manager to get there to do the transaction manually. He was awesome. I would never again use this smartphone technology for this. Face to face is the only way to go. Otherwise the truck ran ok and the event was good.

ROBERT D 
Rating:
5.0

Very smooth ride! Thank you so much! Will use again for sure!

ramiro a 
Rating:
5.0

The 26 foot truck was clean on the inside. It is showing its age a little, but for in-town use was excellent.

David S 
Rating:
5.0

Customer did not leave a comment.

Cheri c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steve T 
Rating:
5.0

Customer did not leave a comment.

James C 
Rating:
5.0

Customer did not leave a comment.

Darrell R 
Rating:
5.0

Customer did not leave a comment.

Tiffany K 
Rating:
5.0

Great customer service and very responsive.

John S 
Rating:
5.0

Customer did not leave a comment.

Dwight C 
Rating:
4.0

Customer did not leave a comment.

Emerson M 
Rating:
1.0

Customer did not leave a comment.

Jermaine M 
Rating:
5.0

Customer did not leave a comment.

Ben P 
Rating:
5.0

Seamless frustration free rental. Thank you!

Jayson K 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A 
Rating:
5.0

Make sure that the all vehicles are all listed at the proper location. I originally wanted a truck but the website said none available at the I=30 Rockwall, TX location. When I got to the location, the trucks were available.. Therefore, I upgraded from cargo trailer to truck. Thank you.

Colleen G 
Rating:
4.0

Very thorough.

Harold E 
Rating:
4.0

The guy who helped me was extremely nice.

john k 
Rating:
4.0

The drop off was after hours but the owner, Mohammad, answered my telephone call, told me where to park and drop the keys. After a long day, his assistance was much appreciated.

John K 
Rating:
4.0

Customer did not leave a comment.

JAMES P 
Rating:
5.0

Customer did not leave a comment.

Preston H 
Rating:
4.0

Customer did not leave a comment.

Adam C 
Rating:
5.0

Customer did not leave a comment.

Nicholas B 
Rating:
3.0

There were multiple options and I was given the older truck with a broken AC to use in July in Texas. It was not pleasant.

Matthew S 
Rating:
1.0

Didn’t want to listen to me as a customer. So it was terrible

gary j 
Rating:
2.0

That truck has NOT been taken care of. Its beat up pretty bad and didnt have air conditioning- we are in Texas and it feels like 100+ degrees, so air conditioning is typically a must. We were called a few days before and asked if we could pick up later in the day because even though we selected self check in via the app, he said he has to close the truck out from the previous renters and then issue it to us himself - and he wouldnt be at work until 9 am. He did not have all of the equipment we ordered (which in my experience, is typical for UHaul). Im just not understanding why UHaul keeps getting these things wrong. I want to have mostly good experiences and expect the occasional bad one. With UHaul its mostly bad experiences and occasionally good. The only reason I even keep using UHaul is because your pickup locations are usually more convenient. Moves are already stressful enough - its tough for the moving truck to be an additional headache.

Matthew H 
Rating:
5.0

Louis (not sure on spelling) is a great guy. Super friendly and helpful.

Lance S 
Rating:
1.0

I got a replacemwnt truck because there was a incident(small car accident). The new one from this location was with no a/c. Over 180000 miles truck runs not smooth at all. I returned before 24 hours but still charged for 2 days. Usually, Uhaul charges one day if i return earlier than the contract. I am not happy for this move at all.

Juhyung K 
Rating:
5.0

Customer did not leave a comment.

Mike S 
Rating:
3.0

The link from the text didn’t work so it took awhile to find the location. However, the gentleman working was on top of everything and welcoming.

BRETT F 
Rating:
5.0

Very helpful.

Henry W 
Rating:
5.0

Customer did not leave a comment.

Brenner N 
Rating:
4.0

Customer did not leave a comment.

JOHN G 
Rating:
5.0

Customer did not leave a comment.

Morraika S 
Rating:
5.0

Customer did not leave a comment.

Susan B 
Rating:
5.0

Customer did not leave a comment.

Isiah C 
Rating:
5.0

Excellent customer service!

LAURA A 
Rating:
5.0

Customer did not leave a comment.

CHRISTEN P 
Rating:
5.0

Friendly and easy process.

Chis R 
Rating:
4.0

Customer did not leave a comment.

Kenny J 
Rating:
5.0

Customer did not leave a comment.

Angelica B 
Rating:
5.0

Amazing customer service!

Lisa G 
Rating:
5.0

Customer did not leave a comment.

SHELLY T 
Rating:
2.0

The owner did not try and help with mileage issues Never even looked at truck we returned Had to take pictures of mileag and fuel as he would not walk to truck

Julian v 
Rating:
5.0

Friendly and outgoing customer service

Thomas H 
Rating:
1.0

Truck obviously was a theft recovery. No driver side key lock in the door ignition system on the column broken out. The the auto hauler That was supposed to be ready as well when I got there the man explained the tires were bad on it. Which is ridiculous means I'd reserved it 3 days prior. When I left and came back to get my car later, that's when the man gave me my furniture pads that we had rented as well. So the truck was in horrible shape vibrating the whole way from Dallas to Houston I have severe arthritis had to fight the steering wheel the whole way here. The truck also ran very poorly maintenance wise like it was running on 6 cylinders got worse gas mileage than the 26-ft truck I had rented a week prior to this one. Not pleased at all with this rental, very very disappointing

Clifford A 
Rating:
5.0

Awesome service! Extremely friendly!! Will use this location again!

robert c 
Rating:
5.0

Customer did not leave a comment.

Scott D 
Rating:
5.0

Great experience

Bill H 
Rating:
5.0

Great location, prices and customer service

MOHAMMAD N  |  Overall Experience 
Rating:
5.0

Easy drop off and return process.

John M 
Rating:
4.0

Offer a military discount

shawn k 
Rating:
5.0

Customer did not leave a comment.

Jacob M 
Rating:
3.0

Customer did not leave a comment.

Margaret N 
Rating:
5.0

Friendly helpful staff

Diana S 
Rating:
5.0

The only bad thing is being charged as you take the truck and again when it’s returned. 2/3 days before fee is refunded.

DONNA D 
Rating:
5.0

Customer did not leave a comment.

Joe A 
Rating:
5.0

Ok move

hoyat w 
Rating:
5.0

Customer did not leave a comment.

William H 
Rating:
5.0

Seatbelt on driver’s side is difficult to buckle, it was that way when we got it. Difficult but operational.

Donna D 
Rating:
5.0

Customer did not leave a comment.

Peter C 
Rating:
5.0

Customer did not leave a comment.

Chris f 
Rating:
5.0

Customer did not leave a comment.

Lee B 
Rating:
5.0

Customer did not leave a comment.

Ronald P 
Rating:
2.0

Customer did not leave a comment.

Sheree F 
Rating:
5.0

Customer did not leave a comment.

Patti J 
Rating:
5.0

Customer did not leave a comment.

Patti J 
Rating:
5.0

everything was great.

Mark A 
Rating:
5.0

Customer did not leave a comment.

Tammy R 
Rating:
5.0

Owner was incredibly nice and accommodating! Would definitely recommend using this location!!

Lindsay G 
Rating:
5.0

Site manager is very friendly, accommodating, and helpful.

DAVID L 
Rating:
5.0

Thanks

Devin R  |  Overall Experience 
Rating:
5.0

The man at the desk was rude and condescending. We had bought a lock for our unit from them but once we came to pick up our items he suggested we should have bought one somewhere else. When we entered our unit we noticed that a few of our new, still in the box tools were missing. We feel taken advantage of and will not be using storage again because of this experience.

Benjamin F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leighia W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lauren A  |  Overall Experience 
Rating:
5.0

Our RV was moved and broken in to.

Shanna S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lindsay A  |  Overall Experience 
Rating:
5.0

I rented both, an inside storage unit for a car and an outside space for another car. It was the best price; a clean and secure place, and the owners were very good to work with, very accommodating. Great place!

Orlando D  |  Overall Experience 
Rating:
5.0

My husband and I used this place for years. Great place and wonderful people.

MARTY H  |  Overall Experience 
Rating:
5.0

i rented various units over the last 10 years and will be back again. The owner is very honest and extremely helpful. I highly recommend this place for all your storage needs.

JESS R  |  Overall Experience 
Rating:
5.0

Super easy move-in and move-out. We just made a phone call and everything was setup by the manager.

Octavia D  |  Overall Experience 
Rating:
5.0

We flip houses and have had at least four storage units and three outside storage spaces over the years. Great place, great management, and super easy process every time. They always accommodate us, even last minute: just a phone call to move-in! We'll be back!

Beau a  |  Overall Experience 
Rating:
5.0

I was in the unit for over a year, and it stayed pretty clean. We got some dust and a few dead crickets and dead spiders, but everything was dry and secure. I would definitely recommend this facility, but I would store clothes and other fabrics items in bins or bags to keep the year+ dust-build-up off the clothes and such.

CYNTHIA K  |  Overall Experience 
Rating:
5.0

Outstanding drive-up storage facility with easy park-at-the-door access for our heavy items and 8' wide doors. (no long walks, no carts, no stairs, no elevators, ...) Sign-up was easy too: made a call and busy moving-in later that same day later.

Jerry H  |  Overall Experience 
Rating:
5.0

Great service, clean facility.

Dale M  |  Reservation 
Rating:
5.0

Owner is quick to respond to any questions. Units are clean.

Patrick G  |  Reservation 
Rating:
4.0

Liked the drive up to storage, everyone was friendly .They had answered all mybquestions without me asking.. THANKS much!

Donald H  |  Reservation 
Rating:
5.0

I truly love everything about this establishment. Not only was the Danny the manager amazing I really felt safe the location is excellent. Over best experience ever!

virginia d  |  Reservation 
Rating:
5.0

Excellent price and excellent service. I'll be back next time I have a storage need.

Christopher R  |  Overall Experience 
Rating:
5.0

Would definitely recommend this storage facility. Drive-up units: clean, dry, metal buildings, the best price we could find in the area. Payments were taken directly out of our acct.- Super Easy!

CINDY H  |  Overall Experience 
Rating:
5.0

The storage facility and employees are excellent. The only complaint is: the facility does not have a trash dumpster on-site. We had old furniture stored in the unit and had to haul it to the dump.

SHANNON J  |  Overall Experience 
Rating:
5.0

The storage sheds were clean, dry, and exactly what I needed. The facility was also clean and secure. We setup automatic payments over the phone and moved in the same day.

MARY O  |  Overall Experience 
Rating:
5.0

I was very satisfied with the experience. The storage unit was as expected and the staff was great. I did find some dead crickets in my unit but I guess that is expected with drive-up storage sheds.

NITA A  |  Overall Experience 
Rating:
5.0

We will definitely recommend the facility to friends. The Manager helped us with a delivery when we were not available and made the entire process extremely convenient. Thank you!

Patrick P  |  Overall Experience 
Rating:
5.0

Excellent experience

Debbie W  |  Overall Experience 
No reviews have been submitted for this location.

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