Customer Reviews for Rockwall Fate Self Storage
(U-Haul Neighborhood Dealer)

130 reviews

4480 E I 30 Frontage Rd   Rockwall, TX 75087

(972) 914-2233

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–3 pm
  • Sunday
    Closed
Special Operating Hours
  • 11/30/2022: 9:00 am - 1:00 pm

Services at this Location:

Contact Us

(972) 914-2233

4480 E I 30 Frontage Rd
Rockwall, TX 75087

Services at this Location:

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–3 pm
  • Sunday
    Closed
Special Operating Hours
  • 11/30/2022: 9:00 am - 1:00 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

jaden F. 
Rating:
5.0

Customer did not leave a comment.

JEFF H. 
Rating:
5.0

The absolute best customer service experience. Friendly and professional is what we look for when doing business with any company. Rockwall/Fate self storage did not disappoint. Did I mention how they warmed the truck up for us? well Louis did just that. It was a very cold Saturday and that was sweet. Rockwall/Fate self storage takes care of their customers. I recommend this place for fast friendly and professional service to get your moving and storage job done right. Thank you Louis.

Michelle E. 
Rating:
5.0

I believe the Cust service Rep name was Louis, he was very prompt, professional and friendly. I really do appreciate the service at this location.

Sheresa W. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

Representative explained in depth how the equipment could help me when exiting the car while on the trailer.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

GARRETT D. 
Rating:
5.0

Customer did not leave a comment.

Brent K. 
Rating:
5.0

Excellent service

Brent K. 
Rating:
5.0

Great trailer and staff at both locations.

WILLIAM H. 
Rating:
5.0

Wonderful customer service! Very helpful and had no problems.

Walteria C. 
Rating:
5.0

Friendly service. When organized and rapid.

Louis A. 
Rating:
5.0

Customer did not leave a comment.

Gunnar L. 
Rating:
5.0

Customer did not leave a comment.

Otto M. 
Rating:
5.0

Customer did not leave a comment.

Justin G. 
Rating:
1.0

The person who checked us out was not helpful, a bit unfriendly, and overcharged us

Season H. 
Rating:
3.0

Customer did not leave a comment.

Jack M. 
Rating:
5.0

Customer did not leave a comment.

Oscar T. 
Rating:
5.0

Customer did not leave a comment.

Edward D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Y. 
Rating:
5.0

Flawless rental experience. Staff at the Rockwall Fate Storage facility/location were great, very friendly, helpful and professional. I will definitely use them again and have already informed a couple friends of tha uhaul option etc. Thank you.

Kerry S. 
Rating:
2.0

Make sure the inside isn't filled with odors and bugs.

Meagan M. 
Rating:
2.0

Call Paul work cost for Lopez and I miss lead into continue Hollywood make arrangements. We never received any help and we still don't have that money back

Steven A. 
Rating:
3.0

Customer did not leave a comment.

Ron T. 
Rating:
5.0

Customer did not leave a comment.

Larry A. 
Rating:
1.0

Worker and manager there are not responsible. Drop off U-Haul truck and dolly. Next day they said the dolly was missing. Told them to check cámaras and manager said they don't have none there. So they charge me for dolly and also charge me for gas. I know for a fact dolly was there and I put gas on the truck. Worst experience I've had with this U-Haul location. Never renting again

Miguel G. 
Rating:
5.0

Customer did not leave a comment.

lainey B. 
Rating:
5.0

Customer did not leave a comment.

Brandon S. 
Rating:
5.0

Customer did not leave a comment.

Craig W. 
Rating:
5.0

Customer did not leave a comment.

Paige L. 
Rating:
4.0

Your roadside help on the phone was horrible. We waited on hold for over 2 hours before we even got to talk to someone to send help as we were stranded on the side of a busy interstate in 100 degree heat! We will never use U-Haul again.

Brittany M. 
Rating:
5.0

Customer did not leave a comment.

Agustin G. 
Rating:
4.0

I would have liked to pick up my truck to a closer location to where I was trying to pick it up.They didn't have a truck available and I had to pick up my truck about 30 minutes from where I live.I reserved the truck a week in advance.I'm sure a truck that I needed could have been held until it was time to pick it up.Overall I was satisfied with the customer service.

JOHN L S. 
Rating:
3.0

I returned the tank full and still got charged almost $20 for a fuel charge.

Desiree B. 
Rating:
5.0

Everything was great.

Sherry S. 
Rating:
5.0

The manager was awesome and super friendly!

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Bradley T. 
Rating:
5.0

Excellent customer service

Lionel C. 
Rating:
5.0

Customer did not leave a comment.

Bradley T. 
Rating:
5.0

Service was very good. Very pleased with everything.

Lloyd F. 
Rating:
5.0

Customer did not leave a comment.

Douglas J. 
Rating:
5.0

Amazing customer service!! Best yet!

wade O. 
Rating:
2.0

Customer did not leave a comment.

Antonia G. 
Rating:
5.0

Customer did not leave a comment.

Brad B. 
Rating:
5.0

Customer did not leave a comment.

Justin T. 
Rating:
5.0

Customer did not leave a comment.

Justin T. 
Rating:
4.0

Customer did not leave a comment.

Patrick W. 
Rating:
5.0

Customer did not leave a comment.

Bradley T. 
Rating:
5.0

Customer did not leave a comment.

Randy C. 
Rating:
5.0

Customer did not leave a comment.

JE S. 
Rating:
5.0

Very flexible and informative. They were very organized and loved their drop-off system, it made it super simple and quick.

Sarah C. 
Rating:
4.0

Customer did not leave a comment.

Jeff H. 
Rating:
3.0

Drop off after hours, had to call for gate code. Other than that, as expected.

Kyle H. 
Rating:
5.0

Customer did not leave a comment.

Patti B. 
Rating:
2.0

I had a reservation for this location set up in advance. When I got there no one was there and some of the neighboring businesses said the guy had left. I had to call his cell phone number and do the transaction over my phone. I had to hook the trailer up by myself. This was absolutely unacceptable. Luckily, I was able to do this by myself and had my wife gone for me, she would not have been able to do it. I would absolutely not use this location again.

David G. 
Rating:
5.0

Customer did not leave a comment.

LISA T. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
5.0

Thanks

Devin R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
4.0

Customer did not leave a comment.

RICKIE H. 
Rating:
5.0

Justin and Mohammed were awesome! Had a great experience!

Brandon S. 
Rating:
4.0

Customer did not leave a comment.

Randall H. 
Rating:
5.0

Customer did not leave a comment.

Shawn H. 
Rating:
5.0

Great people at this facility! They will be getting all my Uhaul and storage business from here on out. Even if I have to drive to use them.

Lavon C. 
Rating:
1.0

Customer did not leave a comment.

Austin H. 
Rating:
5.0

Ease of use - friendly!

SHELIA N. 
Rating:
5.0

Customer did not leave a comment.

Gregory H. 
Rating:
5.0

Customer service was excellent. Had many contacts with the owner who called and sent text messages with pictures of pick op location. This type of personal, hands on service is getting rare and was much appreciated.

robert B. 
Rating:
5.0

The man at the desk was rude and condescending. We had bought a lock for our unit from them but once we came to pick up our items he suggested we should have bought one somewhere else. When we entered our unit we noticed that a few of our new, still in the box tools were missing. We feel taken advantage of and will not be using storage again because of this experience.

Benjamin F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leighia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
1.0

It seems to me that I lost a lot of gasoline searching for the truck to my starting point.

KEENLLER F. 
Rating:
1.0

First truck reserved at different location was unavailable when I arrived at 8am. Had to find new truck at this location and picked up at 10:30 - 2.5 hours behind schedule already. The truck was apparently used to haul sheetrock or something similar that left a ton of white powder residue all over the interior - which then got all over our home furnishing we were loading. They also didn't have a utility dolly that I needed, and gave me an appliance dolly instead - which we didn't use because it was not the right dolly.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

I reserved the trailer to be picked up an entirely different location closer to where I was located. I had to drive 20 minutes further in a town I do not live in to pick up at this location. Same thing happened for return of trailer. I reserved to have to dropped off at a certain location and I received an email stating to drop it off at a different location further away from my home.

Rian W. 
Rating:
5.0

By far the BEST rental experience I have ever had. The onsite customer service was top notch! I give this place a 1000 stars!

John C. 
Rating:
1.0

I was supposed to get a discount for dropping the truck off at the Rockwall location, but I wish I had dropped it off in Terrell instead. It added an extra hour trying to find the virtually unmarked location in the dark at night and added greatly to my frustration. Next time I'll stick to my plan.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Lauren A.  |  Overall Experience 
Rating:
5.0

Really good service, and customer service and easy to use you equipment and help me a lot

Patricia V. 
Rating:
5.0

Customer did not leave a comment.

Barbara H. 
Rating:
5.0

Management was extremely helpful and went over and above to assist us. Service was greatly appreciated!!!:)

Janet H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
1.0

I called them on the phone but when I got there the door was locked. So I had to leave the keys. Then they charged 25$ because it was not clean although I personally clean it. Of course that's the reason they didn't open their doors and the claim it was not clean. Very bad business.

VINCENT G. 
Rating:
5.0

Customer did not leave a comment.

Jesse N. 
Rating:
5.0

Customer did not leave a comment.

antonio A. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
4.0

Customer did not leave a comment.

Lekishia B. 
Rating:
5.0

Great experience

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

I cannot speak highly enough about the care and service I received from the location and from UHaul in general. When I picked up the truck and got it home to load, I noticed one of the back tires was damaged and I was very nervous to drive it. UHaul took care of it right away. They had someone out to replace the tire within an hour. Great customer service guys

TAMMY F. 
Rating:
5.0

Ez drop off!

Mark E. 
Rating:
1.0

Please see notes on my account…

COREY E. 
Rating:
5.0

Customer did not leave a comment.

Damon J. 
Rating:
5.0

The person I talked with was very helpful and explained to me how to hook everything up. I appreciate it very much.

JAIME R. 
Rating:
5.0

Justin was a really nice guy and made my Uhaul rental experience the best I've ever had…

Jason M. 
Rating:
1.0

Customer did not leave a comment.

justin H. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

Don S. 
Rating:
5.0

Customer did not leave a comment.

Rachel B. 
Rating:
5.0

Friendly and assuring staff member checked my rental equipment in quickly and had me out in a flash!

Barry H. 
Rating:
5.0

Customer did not leave a comment.

DONNA S. 
Rating:
4.0

Returned the truck after hours but there was plenty of room to park the truck and the return box was clearly marked and visible.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Our RV was moved and broken in to.

Shanna S.  |  Overall Experience 
Rating:
5.0

Dry easy to work with. I will use this location again.

CHRISTOPHER A. 
No reviews have been submitted for this location.

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