Customer Reviews for Rockys Ace Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rockys Ace Hardware

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Michael L. on

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robin S. on

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Have rented several times from this location,,always a smooth, easy transaction..

Janet M. on

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Michael L. on

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I tried the phone app for pick up and return and it worked great! Plus, I avoided having to pay a credit card fee!

Ed M. on

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Stephen D. on

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Provide free wifi!

Edgar R. on

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Not much!

LAURA M. on

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Raymond A. on

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Locklsey B. on

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Carlos R. on

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Keep doing what you're doing!!

Cynthia S. on

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kevin W. on

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GEORGE K. on

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Prices went up. Small trailer costs more than renting a van. To expensive.

Howard C. on

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staff was super friendly and helpful. simple pleasurable process.

Joseph P. on

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ALBERT L. on

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Tammy F. on

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James A. on

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Ron C. on

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everything was in order

Debra B. on

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Anthony B. on

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paul C. on

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Harry M. on

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$1.00 per mile is pretty expensive....unless you are moving around the corner...the pricing should be scaled $1 for first 25 miles..$.50 for next 25..etc.

Colleen C. on

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Not much..It was a positive hassle free experience..I am very pleased.. Mabey a couple of big moving guys with the truck!! LOL.

kurt L. on

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Cost per mile is to expensive. 69 cents per mi. Adds up very quickly. Great equipment, good service.

ELIJAH G. on

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George S. on

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Not a thing , I always receive good service there and am looking forward to future trips thank you !

Michael C. on

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Edward M. on

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Tried to charge me $9 saying I didn't return it with enough fuel. After explaining I picked it up with 1/2-5/8 of a tank and I was returning it with over 1/2 that fee was waived.

Jerome S. on

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paul M. on

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show us where the truck is check the truck to see what the mileage is because it was wrong on the sheet check the gas gauge because it was wrong on the sheet which said it was full it was less than 7\8 i'm not paying for any gas please take thecharge off my card

Nathan B. on

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The associate Elizabeth was rude and disrespectful to myself and my wife, and not helpful at all.. she kept saying that we were ONLY uhaul customers and not important and continued to help everyone else but me and my wife... she Told me I had to return the truck to there location which would cost me another $40 and when I said that’s not what I ordered online , and I asked if there was another option she said no and that I was screwed which she then threw the truck keys at me. I also order 12 blankets online and they only had 6 never did they apologize or offer to help in some way they were just horrible the entire time. The manager Chris was also there the entire time behind Elizabeth, but never said a word until I was getting ready to exit the store upset and he told me to please leave the store.. I have never seen such horrible customer service in my life, other customers behind me felt bad and told me to next time go to a different store for uhaul.. I will never go back to Rocky’s ace hardware again. Over all the worst experience of my life...

Christopher A. on

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Ryan M. on

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I could not use this trailer. I checked online and checked again at the store. The car I attempted to move is exceptionally narrow. The wheels literally did not reach both ramps. I worked around this by lifting the car and backing the trailer up to it and dropping it back down. The trailer was supposed to have a retractable ramp (and even included instructions for how to retract the ramps). This ramp was bolted into place on both sides. When the car was lowered with the ramps fully extended the trailers pushed into the body of the car. I checked compatibility, I followed all instructions, I checked and double checked everything I needed to. At the end of the day I ended up paying for and fighting with a rigged trailer that did not work. I wasted several hours and expended much effort trying to compensate for errors made by your company. This is really unacceptable. I don't care about the money I wasted, I care about my time. I ended up having the car towed professionally. Please do not rent faulty or rigged equipment to customers. The feature on your trailers are there for a reason. Not everyone needs them, but some do. I did and I am very disappointed that they did not work especially after being given incorrect compatibility information.

Mark M. on

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Victor J. on

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The truck cargo bay was left unswept when I picked it up, and the moving pads were opened and left partly on the floor of the cargo bay. The cargo bay light was broken and held in place with scotch tape. Several dings were not previously marked with Xs. I had the truck until after nightfall, so no light in the hold was an inconvenience. The location was great; the counter folks very quick and helpful. Pick and and return by phone was very convenient.

Andrew C. on

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$19.95 advertised price is deceptive when the customer is charged excessive cost of $1.09 per mile!

Christine C. on

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cheryl B. on

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Excellant service - very pleased with the ease of renting.

brad S. on

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Robert D. on

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When I arrived at the location the van I had a confirmed reserved online had been rented out to someone else. They could only offer me a 10' truck. I was willing to take the truck but not at the increased mileage rate. The assistant manager told me there was nothing he could do to reduce the rate. He said I had to call UHaul because I had made the reservation online. I found that unacceptable service. I had a confirmed reservation and the local office should have either been able to take care of it at their end, or called UHaul for me. Luckily, a van was returned while I was waiting, so my original reservation could be taken care of. But, this was much more difficult than it should have been.

Kolby P. on

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The low tire pressure light came on when I was driving. It was a short trip so it wasn't a huge deal but for someone who doesn't know a lot about cars it might be a little panic inducing. Had the trip been longer I would have had to stop and put air in the tire.

Anne A. on

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Edward F. on

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Cheryl P. on

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Representative came right out when I pulled in. Took really quick care of everything and was extremely nice. Over all great experience. I also had U-Haul moving help who were terrific.

Susan N. on

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kevin R. on

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Awesome customer service

Tiamarie A. on

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Joanna D. on

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The van was covered in snow. I was given a small snow brush to clean it off. I was not able to clear the top and it came down on the windshield as I was driving.

Craig C. on

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Melissa L. on

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JOSEPH V. on

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make sure the snow is cleared off and fill the windshield washer fluid

rose marie Z. on

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Excellent customer service.

ibrahima S. on

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I was very happy for renting u.haul. It was a good experience.? Thank you.

ryan S. on

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I reserved and confirmed a van and went I went to pick up it was not available. I had to drive the small truck which was difficult and consumed much more fuel than van. Why have a reservation and confirmation if it does not work. Uhaul will be my very last choice

Richard W. on

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James L. on

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Paige S. on

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After pick-up of truck, parked the truck over night. Next morning went to start the truck and the battery was dead. Truck was a 2017 model and the battery was not a new battery. Looked like battery was replaced with an old one with corision. I WAS NOT happy. Road side assistance had to be called and was nervous the whole trip out to MN wondering if the battery was going to last

Elizabeth W. on

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Everything was fine and easy to navigate. There is no hassles. Everything is as advertised. I chose to go inside instead of using hte lock-boxes. I would (and probably will) rent from this location and from UHaul again!

Kevin R. on

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lori H. on

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sam P. on

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Joseph B. on

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I will be calling tomorrow. When checking out they switched the safe move coverage without telling me and overcharged me.

jason C. on

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It took 3 employees and a call to the uhaul number to get my reservation to go through. They did not do an inspection of the trailer with me before I left with it.

Claudia H. on

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vincent C. on

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I was disappointed that I got charged for 8 days rental... when I only used the trailer for 3 days... I was under the impression that I would be refunded for days unused. I dont think I’ll be a U-Haul returning customer.

Sandra B. on

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Overall, the experience at Rockys has been good. We rented weekly in August, September and October. There have been a few times when the truck is not clean, but it was never unusable or even gross. It was just a few papers and a little dirt from shoes. They have the vehicle ready when we pick it up. the only weird thing is that the gas gauge is always below what it is says on the paperwork. Not a lot, but about 1/8 of a tank. Overall, usually a great experience.

Claudia H. on

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theresa C. on

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Excellent Service!!

EUGENE H. on

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Very disappointed. I have been waiting over a week for Steve to call me back regarding overcharge on gas. Husband was given wrong gas reading when he picked up truck. Went outside and took a photo of gas gauge and showed them. They were supposed to change. We refilled it to the same amount and still was charged the gas fees. Won't recommend UHaul. Service is terrible. 2nd time I called woman on phone assured me she would call me back if Steve didn't. Still no word....

Stephen W. on

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Trucks should be non smoking. It smelled

Amy T. on

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Michael C. on

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Mark B. on

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I usually rent a 5 x 9 ramp trailer to haul my Yamaha G16 home from camp. I couldn't find one anywhere but Rockys had a 4 x 9 motorcycle ramp trailer that my golf cart just fit on with a half inch on each side. Glad they had a trailer for me. Great service.

Claudia H. on

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When someone returns it they should check the back of the van as when I got it there was broken glass in the back must of been from the previous renter that I had to sweep it up before I could put anything in it

ron F. on

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When I returned I filled the gas tank to the contract but when I received the bill though email they charged me for gas I went back to have them check the fuel it was at contract level Don't understand how they got that wrong it wasn't even close They said I would receive credit

marc T. on

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robert L. on

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Joshua M. on

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roger F. on

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The headlights on the truck did not work. I was quite nervous driving the vehicle back that night. In order to stay on well lit roads I needed to drive another route that added 20 miles to my drive that I now need to pay mileage for. This was not acceptable.

James C. on

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I had the vehile for 8 hrs and was charged for 2 days

Brenden N. on

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Rocky’s hardware had excellent customer service but the U-Haul customer service was very poor and difficult to work and communicate with.

DAVID O. on

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Austin G. on

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julian B. on

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It would be nice to get my final bill still waiting for it Good truck for moving small amount of furniture

Paul B. on

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I was over charged...please contact me Paul 401 641 2102 or 401 934 2245

stan W. on

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Your representative Skylar at Rocky’s Ace Hardware was too busy to check the fuel level. I rented your new Ford Transit, drove 8 miles and was charged 2 gallons of fuel. I put in 1 gallon to replace what I used. I have your receipt to prove it. Your reps were lazy and implied I stole fuel. I have spent $1000’s at that location over 18 years and have rented uhaul for 30+years. I could care less about $4.50 in fuel charge. I was assumed a lier. Both of you no longer have my business. You won’t publish this to the public. Shame on you. Stan Waskiel Jr. if Waskiel Furniture, RI.

richard P. on

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Nothing excellent service

kevin D. on

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Way over priced!!!

maryse C. on

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There was a back door that was ajar. It closed and latched but it was buckled. Other then that. The place I reserved it at were wonderful. Very prompt and professional. Will definitely recommend them

DAVID B. on

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Kyle M. on

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Claudia H. on

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I always rent from this location and it is always fantastic

lila K. on

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Joseph C. on

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Rented the 12ft box trailer. Was surprised that it didn’t have a trailer lift assist. Trailer is extremely heavy for one person.

Joshua H. on

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Paul B. on

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kevin G. on

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Michael A. on

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It took 3 guys to help us install the trailer onto the hitch. One of the tail lights was out - they told us not to worry about it. We didn't have time to wait for another trailer, so we took it, but that was a disappointing response on their part.