Excellent customer service!!MAUREEN S.
Customer Reviews for Rockys Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great Job!!Robert M.
Customer did not leave a comment.KENNETH K.
Customer did not leave a comment.STEVEN B.
Super, friendly, fast service. Rocky's staff were a pleasure to work with. They always have been.ELLIOTT F.
Customer did not leave a comment.Mary S.
Everything was goodMAUREEN S.
Customer did not leave a comment.LUKE L.
Great service! Cashier was very helpful. Which made for a great experience. Will 100% recommend Rockey's Ace Hardware for all U-Haul rentalsGREGORY B.
Speedy, TimelyAIYANA B.
Customer did not leave a comment.Michael F.
Customer did not leave a comment.Andrea B.
I went 15 miles total. The gas was beyond full when i picked it up. The gas was beyond full when I brought it back. I crammed a gallon of gas into it which i provided the receipt as evidence of that. Click, click, click. Crammed the gas in. Then i received the invoice. Gas charges ? Rocky's claims they fit an additional 4 gallons ? Not convinced of that. Even if they did, i only used 1 gallon. Which i replaced. Quick math. 4 gallons plus 1 gallon is 5 gallons 15 miles divided by 5 gallons is 3 miles per gallon. Rocky's expects anyone to believe that a tiny cargo van only gets 3 miles to the gallon ? I feel insulted and genuinely hurt. I sincerely feel like i was taken advantage of and cheated by rockys.REX L.
Customer did not leave a comment.PAUL L.
consider eventual installation of backup cameras - was a little scary backing up such a large vehicle without that feature.James C.
Truck had an empty soda can in the cupholder and a used face mask on the drivers side floor. Only drove the truck 18-20 miles and the engine temperature gauge maxed out and the overheating notice came on. I was able to complete my use without service, but it was stressful. Employees at the store were very helpful, no issues at all with the location or employees I interacted with, my issues were with the actual equipment.SHAWN B.
Customer did not leave a comment.DARLENE M.
Thx for a great product ðŸ‘THOMAS G.
Customer did not leave a comment.Eugene A.
Customer did not leave a comment.Patricia D.
SERVICE WAS GREAT. EQUIPMENT WAS GREAT. WILL RENT FROM THERE AGAIN!GERALD L.
Ensure that requested items (ie blankets) are available at the site someone is directed to. I had requested a different location and had to travel 20 min to this location and they did not have the extra items I requested.Bridget T.
The customer service was good and no issues with the truck at all. It was a positive experience, however the inside of the cargo area had not been swept out. ThanksRODERICK K.
My only issue was there was a disposable mask left in the glove box from previous rental. I just really hope during this pandemic the van was truly sanitized?JENNIFER G.
Customer did not leave a comment.MATTHEW H.
Customer did not leave a comment.KEVIN S.
Truck was dirty inside. During a pandemic this was extremely concerning. They also charged me for gas when i put gas back up to the line it was at in the vehicle before returning. Messaged the customer help email and still no response.CHELSEA K.
First time rental user. My Uhaul made moving less horrible! Nice modern truck in great condition. Thumbs up.DANIEL G.
Customer did not leave a comment.Frank B.
Customer did not leave a comment.ROGER A.
No blankets/pads We paid for 5Thomas S.
Customer did not leave a comment.Joseph B.
Charge less for mileage. 99 cents is ridiculous.nancy F.
Tell me if I don't return it at the same tank level I'm charged a CRAZY amount. It went from 7/8 to 3/4 and I was charged $14. Insane I would have put $2 of gas in and been fineAnthony K.
Customer did not leave a comment.Donald A.
Customer did not leave a comment.PAMELA C.
Customer did not leave a comment.John C.
Customer did not leave a comment.GREGORY P.
Nothing to improve!! Everything was great!patricia D.
Cab was so odiferous when we picked it up it made my wife feel sick. Only by leaving windows open the entire time we had it made sitting in cab tolerable. Otherwise the van was ok, tire pressure light apparently a malfunction the shop knew about.James D.
Customer did not leave a comment.Daniel R.
The staff at Rocky's Ace is always helpful. I'm 100% satisfied.jay F.
Customer did not leave a comment.Erick V.
Customer did not leave a comment.TOM S.
Great overall experience Thank Youanthony C.
Customer did not leave a comment.mitch F.
Was very convenient and easy experiencepeggy P.
Great service! Truck was clean and in great conditionCatherine R.
Friendly customer service. Very accomodating to all my questions. 5 stars.Mirko B.
Customer did not leave a comment.Matthew E.
Customer did not leave a comment.Richard P.
Customer did not leave a comment.thomas A.
Customer did not leave a comment.Peggy P.
My rental from this location was flawless.....I don't think they could have done anything more, unless the drove the Truck for me! TY Rocky's in Greenville, RISteven A.
We didn't have any problems, but our van did say that it was time for an oil change.Gina S.
My bill was incorrect, I was charged for gasoline when in fact I filled it to slightly above the level at which I rented it. In talks now with a â€œresolution specialistâ€œ to resolve. Used them before with no problems though.ANTHONY A.
Customer did not leave a comment.James D.
Customer did not leave a comment.wayne B.
Customer did not leave a comment.Rachel L.
Fix your digital tools. You have obvious app bad online website challenges.John R.
Customer did not leave a comment.Alycia Z.
Customer did not leave a comment.Jean A.
Customer did not leave a comment.Julmar F.
Instructions regarding location of key.Michael B.
Customer did not leave a comment.Peter V.
Took 1 1/2 hours to get the truck once I got to ace hardware.Girl inside could not hurt been any less accomadatingpatrick S.
Customer did not leave a comment.Michael W.
The online pickup took forever to the point where I had to go into the store and ask for the keys which they couldn't find. They had to make several calls to get my reservation switched to another truck and make sure that there weren't any padlocks on the back gate which they didn't know the combinations for. When I got into the truck it was only 9/16 of a tank full of gas which I took a picture of and went back in to let them know. They said no problem and it's in the paperwork. My schedule pickup was at 9 and I ended up leaving around 9:30. Upon returning the vehicle and having it inspected there was a $35 charge for fuel. I had gotten fuel and filled it back to 3/4 full before dropping it off. When I asked about the charge and explained that had taken a picture and showed it this morning they had to make yet another call. The clerk said she didn't know how to change the mistake and Manny at UHAUL told them that I would be reimbursed the fuel amount and I am waiting in confirmation of that. I will be calling his number in the AM.John K.
love our local Rocky's Ace hardware store in greenville,riPaul W.
Customer did not leave a comment.John M.
Customer did not leave a comment.David R.
Customer did not leave a comment.John F.
Customer did not leave a comment.Ellen R.
Customer did not leave a comment.Elizabeth S.
Dirty front n back..drove to location to use..back door wouldn't open..response from vendor was "I don't know what to tell you"lost an hour and a half..had to return unit so they could bang on door til open..they acted as we inconvenienced them..offered no adjustment..had to speak w manager to adjust return time..will never rent there again.melonie C.
Customer did not leave a comment.ryan D.
Customer did not leave a comment.dana S.
Customer did not leave a comment.Jillian S.
Customer did not leave a comment.Brian G.
the best in the area+Ronald C.
Customer did not leave a comment.Elys G.
First of all I want to say that the people at Rocky's were very nice and they were thrown into this at last minute, and I was really pressed for time. That is why I would recommend them. I originally reserved an auto transport trailer from the North Smithfield Uhaul center. The people there were very nice also. After we did all the paperwork inside, the nice young man that did the paperwork went with me to hook up the trailer. We found the tires on left side were nearly bald and one had a slice in it. Because I was planning to trailer automobiles neatly 1000 miles total I was not comfortable taking this one. They did not have another one and they did not have any tires they could put on it. I thought it strange that a large center like this would not stock some replacement wheels and tires for their trailers. They checked and found out that Rocky's had one. This meant that I had to drive 20 minutes further away from where I had to pick up the car I was going to tow. This put me quite behind in my planned schedule but I had no choice at this point. At Rocky's nobody They were pretty busy an nobody came outside with me to assist or inspect the trailer. The tires were not very good but better than those on the one in North Smithfield. I discovered later that the directional lights did not work properly either. When I put either directional on, both rear lights flashed. This made me nervous but I couldn't do anything about it then. During The rest of my trip I was very careful when changing lanes to be sure those behind me knew I was turning. Thankfully all went well. Overall I was disappointed with my experience with Uhaul because of these issues. I own an auto sales business and we are doing more and more out of state deliveries. I was hoping I could count on Uhaul when we needed to rent a trailer, but I am not sure that I can. I would appreciate your thoughts about my experience. You have my cell number and you can call me if you want to discuss this further. Thank you.paul H.
Customer did not leave a comment.Beth T.
Customer did not leave a comment.leon D.
Customer did not leave a comment.Christian R.
I was unable to use the self dispatch successfully due to the website being confusing (other customers were confused as well and also waited for assistance). I proceeded to wait 35 minutes for service which was mediocre. The person who does the u-haul dispatch was late to work 25 minutes! She never apologized for her being late. There were key issues and someone rented a truck to me that was reserved for the store. Other store employees did apologize for the wait prior to her getting there. This hold-up impacted my moving process and the 5 other people who were waiting in the cold for me back at our starting point. I was already disappointed that I had to travel over 20 miles to get my 20-ft truck when plenty of u-haul locations in and around my starting town.Laura T.
Customer did not leave a comment.Bernadette R.
Long line to get truck and return truck. Prompt service once line was gone. Friendly and helpful.Matt G.
Worst UHaul rental ever. Outgoing mileage and gas reports were wrong. Pointed out to Rocky's Ace Hardware, the rental location. They didn't update their paperwork and then tried to overcharge me $50 for insufficient gas because they didn't write down correct numbers. Gas was correctly refilled, good thing I took a picture. Always surly, barely competent lousy service at this location and I've spent over $1000 renting UHaul trucks here. Last time I'll do business with Rocky's Ace Hardware Greenville, ever.John B.
Just dropped off truck no real dealings with anyoneJoseph G.
I have rented a van 3-4 times in the last month at Rocky's Ace Hardware . This time in Monday morning at 8:30am the van still had junk in it left by the previous (weekend) renter. I found a very large aquarium up front between the driver and passenger seat and junk in the cargo area. No employees around so I marked "ok" on the mobile app and through the stuff in the dumpster. Employees should clean the vehicles BEFORE they are due to rent out!Michael L.
Customer did not leave a comment.Kevin O.
Can't think of any improvements,Ane S.
Customer did not leave a comment.Michael L.
Have rented several times from this location,,always a smooth, easy transaction..robin S.
Customer did not leave a comment.Janet M.
I tried the phone app for pick up and return and it worked great! Plus, I avoided having to pay a credit card fee!Michael L.
Customer did not leave a comment.Ed M.
Provide free wifi!Stephen D.
Customer did not leave a comment.janet M.