Customer Reviews for Rodeway Inn
(U-Haul Neighborhood Dealer)

139 reviews

5698 Hopkinsville Rd   Cadiz, KY 42211

(270) 522-3521

Location Hours

  • Mon-Fri: 8:30 am - 4 pm
  • Sat: 8:30 am - 1 pm
  • Sun: 10:30 am - 2:30 pm
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(270) 522-3521

5698 Hopkinsville Rd
Cadiz, KY 42211

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4 pm
  • Sat: 8:30 am - 1 pm
  • Sun: 10:30 am - 2:30 pm
Special Operating Hours
  • 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

I was late by 20 min for pick/up. The mom let me know that too!! Traffic is horrible on i24. 1 lane for 30 min.! The daughter made up for moms outspoken manner. Daughter was very nice & helpful. I was happy I made it there safely.

ROBYN A. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
2.0

The little Indian dude at the desk is a prick. The guy actually working out side was awesome!

James C. 
Rating:
3.0

Customer did not leave a comment.

Roger A. 
Rating:
1.0

Truck was Mechanically not road worthy. Shakes so hard you could not identify the type of vehicle in your mirrors

JOSHUA T. 
Rating:
3.0

Trailer I picked up was not cleaned out - had rocks in it still.

Daniel F. 
Rating:
1.0

lady at desk not at all helpful no one came out to help park or unhook trailer no return receipt

GARY M. 
Rating:
5.0

Great friendly folks too.

Caroylyn B. 
Rating:
4.0

Customer did not leave a comment.

Susan G. 
Rating:
5.0

Don't add extra fees like insurance to the rental.

Raphael A. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Rob S. 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

Mr. Patel was very knowledgeable and the equipment was received in good condition as expected.

Lorie H. 
Rating:
4.0

Customer did not leave a comment.

JON F. 
Rating:
2.0

I had to unhook the trailer just left it in the middle of the lot. No one to tell where it was supposed to be.

Paul S. 
Rating:
4.0

Customer did not leave a comment.

Jeannette F. 
Rating:
5.0

Mr. Patel was very helpful and good to work with.

Lorie H. 
Rating:
4.0

Customer did not leave a comment.

Blake P. 
Rating:
3.0

Person checking you in could not be barefoot and be awake

Daniel S. 
Rating:
3.0

Customer did not leave a comment.

Frederick Keith M. 
Rating:
1.0

Rude at best

ALAN S. 
Rating:
5.0

Nothing

JOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

JOSEEPH M. 
Rating:
5.0

Customer did not leave a comment.

MARIAN F. 
Rating:
2.0

Uhaul had to be cleaned before I could load items into it. The floor was dirty. The ride was horrible. Extremely rough. Had trouble starting a few times. Gas was less than was recorded on my check out paper. I was 3/4 tank but it was actually closer to half a tank.

Jessica T. 
Rating:
5.0

Customer did not leave a comment.

JOHN E. 
Rating:
2.0

Customer did not leave a comment.

Delilah A. 
Rating:
1.0

Customer did not leave a comment.

Teresa L. 
Rating:
5.0

Customer did not leave a comment.

Joe P. 
Rating:
3.0

Customer did not leave a comment.

jonathan G. 
Rating:
3.0

We needed it on Sunday an not many places is open. So you need more companies or places that are open on Sundays

Detanna S. 
Rating:
3.0

Customer did not leave a comment.

Stephanie O. 
Rating:
5.0

Customer did not leave a comment.

Berlin M. 
Rating:
3.0

Customer did not leave a comment.

Raymond B. 
Rating:
2.0

All they had was 3 trailers, no trucks at all. The right turn signal didn't work on my trailer.

Howard N W. 
Rating:
4.0

I rented a utility dolly prior to pickup and when I picked up my equipment they had given it to another customer. They said they'd adjust my bill but didn't and then charged me for the missing dolly after drop off.

Candi P. 
Rating:
3.0

I made reservations online a week and a half bf it was time to move. I got a call the next day to confirm my reservation and to pick up the truck in Clarksville TN. Get ready to get the truck 20 miles away and they dont have it. They call someone and tell me to drive 6 miles up the road and they will have one. I called and they didnt have one. So then that person calls and finds one in Cadiz Ky. Then I have to drive 40 mins to pick up the truck and then another 20 mins to my apartment. Half of my day was wasted trying to get a truck that i had already reserved a week and a half prior. Im so unhappy with that and i feel like I should have gotten a discount. But I didn't. I hope I dont have to move no time soon bc I will not be using uhaul. Thank you.

Michelle B. 
Rating:
4.0

The operator could have connected us to the pick up location instead of "relying the message"

Ryan T. 
Rating:
5.0

Terrific

Mark T. 
Rating:
5.0

Great service!

Kimberly M. 
Rating:
1.0

The Trailer was parked in the grass on a slope so that when you backed in to hook it up it required pulling the trailer forward uphill. Not possible unless you're a 250 lb+ 25 yr. old beast. I had to scrounge around and find a piece of wood and lifted the trailer up and braced it up with the wood then backed my hitch ball directly under it...a miracle I got it to work without falling off the wood. It took a while and was pouring rain at the time. The owner of the lot was there and never once offered any help. Not a pleasant experience to say the least! Btw, when I returned it I made sure it wasn't left on that downward slope.

Barry M. 
Rating:
4.0

Customer did not leave a comment.

CYRIL R. 
Rating:
5.0

Customer did not leave a comment.

Michael Todd W. 
Rating:
1.0

i feel sorry for anyone who has to pickup a truck in cadiz ky . i was forced to pickup a truck in 16 miles the opposite direction i needed to go and the customer service person at cadiz didn't care at all . sadly the truck needed shocks badly and the drive beat up my kidney's from extreme bouncing . beware if you need to or are forced to pickup in cadiz ky.

thundarr B. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Customer did not leave a comment.

Joan D. 
Rating:
2.0

I rented the trailer for 6 hours and was charged for 2 days. I have submitted a dispute.

Aaron T. 
Rating:
5.0

Customer did not leave a comment.

Ronald W. 
Rating:
3.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
3.0

Customer did not leave a comment.

Dave P. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
3.0

Nothing, my transaction went very well

BOBBY B. 
Rating:
3.0

When I went in to check truck in, clerk insisted I park the truck in his lot, then come back and drop key. Did not acknowledge receipt of key or converse at all.

Mark B. 
Rating:
3.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Carl S. 
Rating:
5.0

Customer did not leave a comment.

Loren B. 
Rating:
3.0

Vehicle for old and dirty with a lot of dents and scrapes. Very loud and bumpy ride. Not as good as other Uhaul trucks we had rented in the past, plus expensive with a daily rate, mileage rate, plus gas. Never paid that much in the past. Will think twice before renting one again.

Robert H. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
3.0

Customer did not leave a comment.

STEVEN D. 
Rating:
4.0

Customer did not leave a comment.

KENNETH K. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

arlik G. 
Rating:
1.0

The trailer hitch didn't go on smoothly and we had to get the rental office to remove it from the car with a jack. People were not very informative or pleasant. Charged me for 3 days and I only had it for 2. Very disappointed and will not be using u-haul again.

Jeanne P. 
Rating:
3.0

Customer did not leave a comment.

G A. 
Rating:
3.0

Customer did not leave a comment.

Mark A. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

Mark H. 
Rating:
2.0

I do not like the fact that we specifically did not sign up for insurance, yet when I went to pay the insurance was added back. When I questioned, the individual said it was in our contract. I know it was not. I paid for the insurance as I needed the trailer that day AND my credit card was already charged. There was no assistance with the hook up and we were told to go out on the side and look for the trailer number. The tires were not filled correctly and we had to find a place to add air to both tires. Not good customer service overall. I would not return to this u-haul location nor will I recommend it.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Tina T. 
Rating:
5.0

The gentleman that helped us was wonderful. Very friendly and he made sure the equipment was ready for the long trip. I have used uhaul many times but this was by far the best.

Darwin M. 
Rating:
2.0

Not friendly service. Overcharged me then when i pointed out that I had a locked in rate 30 dollars cheaper than what he had charged me and I showed him the receipt stating my locked in rate he still wanted to overcharge me. Finally he gave me the locked in rate. Handed me the the key Didn't take me to find the correct truck. I had to go search for it

Tracy B. 
Rating:
5.0

Customer did not leave a comment.

Marlene F. 
Rating:
3.0

Customer did not leave a comment.

Jessica M. 
Rating:
2.0

Only recommend for drop off.

Douglas G. 
Rating:
2.0

No information on what to do on return

Ron S. 
Rating:
1.0

Employee was rude. Overcharged me significantly. No way should a 6 hour rental cost me $200. Never again

Kayla L. 
Rating:
5.0

somehow my order got sent to a different pick that wasn't even open on Sunday. The man was very nice and helpful. and let me get the only truck he had.

tonita M. 
Rating:
5.0

Mr Patel did a wonderful job.

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

Alan K. 
Rating:
3.0

have them fix problems with the equipment before the trip and after if necessary

Donald B. 
Rating:
3.0

The one signing out the van was not particularly helpful with questions I asked. I also seemed to wake him, although we had an appointment at that time.

Ryan S. 
Rating:
1.0

Have rented U haul equip for decades. This location has absolutely no business being part of their company. Too much to go into. UHaul, dorp this location. My complaint is on file with customer service. I pass 2 UHaul location on my way to this one. They should not be part of UHaul

Steve S. 
Rating:
1.0

All customers are instructed to go out back and find their trailer and hook them up without any assistance, safety checkout or inspection of working lights etc. On return, the owner simply has customers "drop" their trailers and nobody checks you in which leaves you susceptible to being charged for damage without any protection for the consumer.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

dwayne L. 
Rating:
1.0

Customer did not leave a comment.

Tyler D. 
Rating:
3.0

Unable to process the return of truck because he said system was down. So we left without having anything to confirm we returned truck. Ended up ok thiugh

Gary M. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Christina L. 
Rating:
5.0

Customer did not leave a comment.

Michelle J. 
Rating:
5.0

Customer did not leave a comment.

anna J. 
Rating:
4.0

Customer did not leave a comment.

Sean C. 
Rating:
4.0

Customer did not leave a comment.

Lee P. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
2.0

Properly equipped location to set up the towed equipment properly. Staff that are more helpful with keeping scheduled appointments and knowledgeable and helpful with pickup, hooking up, unhooking and drop off assistance is required. These services have always been available at rental locations and should be still performed by rental location staff.

Sandra B. 
Rating:
5.0

Customer did not leave a comment.

Howell H. 
Rating:
5.0

I had good service so I find nothing to change on this visit..

LAURIE H. 
Rating:
3.0

He just gave me a trailer number and said please put it back where it is when you bring it back. He didnt come out to check if I had the correct hitch or wiring or anything. I thought they would at least look at the tow vehicle to make sure it would be safe.

Eugene R. 
No reviews have been submitted for this location.

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