Customer Reviews for Rodeway Inn

Nothing, my transaction went very well

When I went in to check truck in, clerk insisted I park the truck in his lot, then come back and drop key. Did not acknowledge receipt of key or converse at all.

Vehicle for old and dirty with a lot of dents and scrapes. Very loud and bumpy ride. Not as good as other Uhaul trucks we had rented in the past, plus expensive with a daily rate, mileage rate, plus gas. Never paid that much in the past. Will think twice before renting one again.

The trailer hitch didn't go on smoothly and we had to get the rental office to remove it from the car with a jack. People were not very informative or pleasant. Charged me for 3 days and I only had it for 2. Very disappointed and will not be using u-haul again.

I do not like the fact that we specifically did not sign up for insurance, yet when I went to pay the insurance was added back. When I questioned, the individual said it was in our contract. I know it was not. I paid for the insurance as I needed the trailer that day AND my credit card was already charged. There was no assistance with the hook up and we were told to go out on the side and look for the trailer number. The tires were not filled correctly and we had to find a place to add air to both tires. Not good customer service overall. I would not return to this u-haul location nor will I recommend it.

The gentleman that helped us was wonderful. Very friendly and he made sure the equipment was ready for the long trip. I have used uhaul many times but this was by far the best.

Not friendly service. Overcharged me then when i pointed out that I had a locked in rate 30 dollars cheaper than what he had charged me and I showed him the receipt stating my locked in rate he still wanted to overcharge me. Finally he gave me the locked in rate. Handed me the the key Didn't take me to find the correct truck. I had to go search for it

Only recommend for drop off.

No information on what to do on return

Employee was rude. Overcharged me significantly. No way should a 6 hour rental cost me $200. Never again

somehow my order got sent to a different pick that wasn't even open on Sunday. The man was very nice and helpful. and let me get the only truck he had.

Mr Patel did a wonderful job.

have them fix problems with the equipment before the trip and after if necessary

The one signing out the van was not particularly helpful with questions I asked. I also seemed to wake him, although we had an appointment at that time.

Have rented U haul equip for decades. This location has absolutely no business being part of their company. Too much to go into. UHaul, dorp this location. My complaint is on file with customer service. I pass 2 UHaul location on my way to this one. They should not be part of UHaul

All customers are instructed to go out back and find their trailer and hook them up without any assistance, safety checkout or inspection of working lights etc. On return, the owner simply has customers "drop" their trailers and nobody checks you in which leaves you susceptible to being charged for damage without any protection for the consumer.

Unable to process the return of truck because he said system was down. So we left without having anything to confirm we returned truck. Ended up ok thiugh

Properly equipped location to set up the towed equipment properly. Staff that are more helpful with keeping scheduled appointments and knowledgeable and helpful with pickup, hooking up, unhooking and drop off assistance is required. These services have always been available at rental locations and should be still performed by rental location staff.

I had good service so I find nothing to change on this visit..

He just gave me a trailer number and said please put it back where it is when you bring it back. He didnt come out to check if I had the correct hitch or wiring or anything. I thought they would at least look at the tow vehicle to make sure it would be safe.

Everything was great!

The Uhaul did in fact run well. However there were numerous scrapes and dents in and on the vehicle that were not previously marked. This included two nicks and an 8” crack in the windshield.

Owner/manager was very nice! Nothing to improve.

When I returned the trailer, the gentleman at the counter told me to just park it in the lot. I asked if he needed my contract and he said no, that he would take care of it. It's been two days and I still don't have a final receipt. I've called the uhaul 1-800 number and they show the trailer still not checked in TWO DAYS LATER. I would really appreciate it if I could get some kind of closure that the trailer has been returned.

quick service

After we returned the uhaul. We had to pay more charges. This is bull crap. We I'll never use this business again.

The first location uhaul told me to pick the truck up from was closed so u had to rebook at a new location. At the second location the first woman was extremely rude. I will never rent from this location again

Renting from U-Haul was a total night mare. I have been renting from U-HAUL for over 30 years and I reserved the truck in my town. The day I was to pick up the truck I got an email saying the truck wasn't available in my town, but 25 miles from me. I told them no that would add 75 miles to my cost @ .69 per miles plus cost of gas. She was very rude. I hung up and called the toll free number and explained my situation and the nice lady said we have a ten foot truck in your town for the same price. I spent over 2 hours on the phone trying to get a truck because I had an email saying I had a truck in my town and the day I was ready to pick it up find out I don't have a truck in my town. I will NEVER USE U-HAUL AGAIN!!!!!!!

I made the rental reservation at my preferred location. I was then told I had to go somewhere else to get the trailer. Did not make me happy. The pickup location I then went to was an old hotel with a dingy front desk. Trailers were parked in a field at the back of the hotel. Not my best experience with U-Hal=ul.

truck had ign. switch problems .

Be attentive to the customers responses.

Easy pickup easy return

Excellent fast service.

Nice place clean rooms.

Know what you are doing!!!! People are tired and don't want to sit there and argue with u for an hr over obvious things.

I have moved multiple times and have always used U-Haul and have had nothing but good experiences except this time. The family in charge of the company at Knights Inn were very rude and overall unprofessional. It would be beneficial to them to have some training in how to deal with the third party U-Haul procedures but also in proper etiquette. I purchased a dolly with my truck order and did not receive it so had to go back to obtain one but not without having conflict with the people in charge. After being accused of lying about the purchase one of the ladies shouted to the other "make sure they pay!!!" The whole experience was irritating, insulting, and unprofessional. I hope no one decides to rent from this facility as it will give the entire company a bad reputation.

Service was exceptionally good! Vehicle and supplies were ready when promised. Management was friendly, helpful, and a joy to work with. Would recommend this location to anyone. Easy freeway access is available, rates are more than reasonable, an A+++ experience!

Great service, i do not have a email so Mr Patel is assisting me with the survey. We have known them for many years. Great people and good service as always. you can contact me to verify by phone call. Thank you.

Knights Inn stole my money! charged my credit card for no reason. Drop off at some other location.... The dot head will take your money

Not send general emails from no one in particular. Keep it local.