Customer Reviews for Rodneys Rapid Tune Auto Station

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rodneys Rapid Tune Auto Station

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David V. on

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DEMETRIA T. on

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tim B. on

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I would like to see a tongue Jack added to the trailers, the tongue could be pretty heavy for an elderly person trying to hook and unhook from vehicle

Lori W. on

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Celeste A. on

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Cheron H. on

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The 10 ft truck sounded as if the transmission was slipping. The string/pulley on the door in back was broken as well. The movers had to adjust it several times. The air conditioning was amazing. The Uhaul representative provided excellent service. Our time at the desk was quick and easy. That helped facilitate the start of a great day. We appreciate you.

LYNNETTE J. on

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Rodney's Auto Tune was very nice and friendly. He hooked up my trailer for me, very helpful. The trailer latch was very rusted, a lot of rust along the entire latching system. We purchased a lock because I didn't trust the latch.

Linda W. on

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The man that help me was very nice when I pick the truck up and dropped it off thanks

Joseph H. on

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Damaged tow dolly. Passenger side finder was damaged and same side break light did not work. Damaged finder was not noted on rental contract. Ensure the equipment is not damaged, safe and fully functional prior to rental.

Phil C. on

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My rental was transferred to this location and the experience was a negative one, I would not recommend having to deal with this location. I began at the main U-Haul location in Alexandria, La. they were extremely helpful (Jessica) kind and courteous.

Chris K. on

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Tim E. on

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No one was there at scheduled time to pick up uHaul. No one answered the phone. We had to wait for 30 min. In the meantime, we got in touch with customer service whose only solution was to send us to a different pickup location 30 min away! We were disconnected on the line and they didn’t even bother calling us back for well over an hour. Once the Rep at the original location finally showed up, he wasn’t even apologetic. Very dissatisfied.

Lylekay M. on

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Sean B. on

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made me go back to location after I left multiple times telling me truck was not clean enough and asked to wash truck

on

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Toni C. on

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Alyssa R. on

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Scott C. on

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The building was in poor condition. The owner didn't check the condition of the truck when I returned it. He then called to demand we come back and wipe out some footprints in the box and dirt on the floorboards (It rained for 2 days during the move.. I had to pay an extra charge since I didn't have cleaning supplies. I was also surprised that the truck didn't have cruise control and a mid size truck only got 9 miles to the gallon.

pamela A. on

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All some job..Very friendly and helpful...

Andrea F. on

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TONIA S. on

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Jeffrey H. on

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Rodney was super nice!

Georgene S. on

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jessica B. on

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In the future it would be helpful if the customer knows the drop off location in advance. I had the address where I needed to leave the truck but wasn’t given the i address. I was told to call once I got there.

Kendal H. on

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Dropped off trailer and worker/manager was too busy talking with a person out in his pickup truck to help or even give clear instructions beyond where to park the trailer. I ended-up unhooking the trailer myself, and stood around in office before he lolly-gagged, sauntered in to tell me "I got you covered, an email receipt will be sent to you." So, we left with no paperwork indicating the trailer had been received clean, without damages, etc. Extremely poor service and would recommend UHaul to discontinue this location as a service center.

Billy B. on

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Kristi W. on

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The truck didn’t run very well. It was having a hard time shifting gears! I think it sucks that they charged me over $35 dollars for cleaning!!! I only had the truck for about 3 hours! We brought it back just as we picked it up so I do not k ow why they charges me $ over $35 dollars to clean it and it says nothing about that charge when u rent it!!!

Danyelle G. on

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The truck was dirty and the man was trying to charge me extra because my reservation was moved to his location!!! He wasn't even ready for me even though I made reservation 2weeks in advance. This was the worst uhaul experience I have ever had. Everyone I dealt with from uhaul was rude, tried to over charge me and made me feel unwelcome.

geneva M. on

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Rodney was very helpful and professional.

STACEY G. on

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Joseph H. on

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