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Overall this was a bad experience dealing with the man at rods and I will not do business with Uhaul as long as he is working
Have some one that is knowledgeable in the process and has equipment prepared had no gas and I was charged as if it was full. Drove from riesel to San Antonio and the info said I drove 400 miles?? Not possible. Ooh and none of this could be verified because the pictures that I submitted no one could find but it allowed me to take the uhaul .. makes no sense never again will I use this company.
The owner of this location saved the day!!! The process before was a near nightmare. UHaul messed up the order several ways....and the final blow was not telling the owner at this location that the truck needed to be set up for 24/7 pick up. When we arrived at this small town location in the middle of nowhere Texas noone was there and the truck was locked. Thanksfully the owner was close by and able to come work things out. UHaul, you greatly need to improve your top down communication.
Continue as you are
Continue as you are
EJ was great to work with, he was very helpful.
Very friendly, convenient and easy access to rental equipment in Mart Texas.
This was a great experience. The owner is a great guy!
Location is hard to locate and off the beaten path. Bad roads to location.
Don't have none because I did not have a problem one with R U Haul other than it was hard to take off and put on
Rented a tow dolly and brought a car back to Mart, TX. I had trouble getting the car off the tow dolly and EJ actually came from his shop to help me get the vehicle safely off the tow dolly. He was very professional, helpful, and polite. Def recommend using him as a uhaul outlet.
It was 9:30am and the residential/office owners were asleep, not only that they were located 20 miles away from my original request to pickup which added 20 miles plus gas. Will not recommend Uhaul.
