Customer Reviews for Roe Brothers Inc
(U-Haul Neighborhood Dealer)

356 reviews

65 Maple Ave   Florida, NY 10921

(845) 651-1894

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(845) 651-1894

65 Maple Ave
Florida, NY 10921

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very professional and responsive staff. I will definitely use Roe brothers for all of my future needs I addition to any hardware or lumber needs. Very impressed with the business as a whole.

DANIELP C. 
Rating:
5.0

Customer did not leave a comment.

OWENH W. 
Rating:
5.0

This was the first time I experienced Roe Brothers, Rob and Tom were great to deal with, very professional and helping me out, going over the rental with me it was a pleasant experience, I've already recommended them to another person who is moving. Thank you Roe Brothers

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Roe Brothers is an institution and everything they do is first-rate!

Michael K. 
Rating:
5.0

This was a satellite location at a lumber yard. They pulled my vehicle around before arrival and even removed the annoying $19.95 windshield cardboard ad for me. EZ in-EZ out!

KEITHDENNIS K. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL S. 
Rating:
5.0

It was great. Thank you!

Paul D. 
Rating:
5.0

Nothing, it was great!

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

PETERTHOMAS S. 
Rating:
5.0

Customer did not leave a comment.

Zoltan D. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

VICTOR P. 
Rating:
5.0

We were only able to get the app for drop off to work (pictures to upload) through safari, not chrome. It took us a bit to figure this out. Thank you!

PAULISAAC B. 
Rating:
5.0

Customer did not leave a comment.

JASONB L. 
Rating:
3.0

Uhaul shouldn't call you less than 24 hours to let you know the place which is 5 minutes from my house doesn't have the trailer. That I need to drive a hour to another location and hour back to the house to load it. Then when you call uhaul they have you on hold or hang up on you. Very poor service.

Stephen D. 
Rating:
5.0

Nothing. The people were wonderful and helpful and the truck worked great. It's nice that they are so close to a gas station also.

CATHERINE B. 
Rating:
4.0

This is an independent dealer and a hardware store as well as a UHaul dealer franchisee. As such, they were very busy with their primary work and it's rather apparent that the UHaul operation is a secondary priority. This is not a complaint, simply an observation - staff were quite courteous, but it was clear that they were happy to have me just drop the key and leave without asking if I had any problems or concerns, since the check in app on the phone covered that.

Theodore D. 
Rating:
5.0

Customer did not leave a comment.

Woei Yu C. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
4.0

Customer did not leave a comment.

WALTERP R. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

ROBERTE II H. 
Rating:
5.0

I was double billed by uhaul. I hope this can be corrected.

WILLIAMT H. 
Rating:
5.0

Customer did not leave a comment.

Howard C. 
Rating:
5.0

Customer did not leave a comment.

Andrew A. 
Rating:
5.0

The vehicle had an odor like livestock but ran fine and the staff at Roe Bros were top notch

Monika S. 
Rating:
5.0

Customer did not leave a comment.

Nick S. 
Rating:
4.0

Truck was stinky inside like a dead cat smell... the lady at counter not very friendly and did not take time to explain the bill.....

MARTIN C. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMN III O. 
Rating:
5.0

Customer did not leave a comment.

PATRICKJ M. 
Rating:
5.0

Roe's Hardware is a family business in Florida, New York since the 1800's and gives expert service and advice in all aspects of their business. I have rented a truck from them before and will rent from them again, if the need arises, in the future. They represent the UHaul brand as professionally as they do heir own brand.

GEORGES P. 
Rating:
5.0

Very good location & fast service when u need it. Reserve in advance & your set. Thank you for your service

MARGARET C. 
Rating:
5.0

Customer did not leave a comment.

JUANLUIS V. 
Rating:
5.0

Customer did not leave a comment.

Woei Yu C. 
Rating:
5.0

They made everything seem so easy. Really nice people. Would definitely recommend.

Michael Y. 
Rating:
5.0

Customer did not leave a comment.

Mickey C. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

ROE BROTHERS IS THE BEST!

MARIAI L. 
Rating:
5.0

Prompt service. Easy return.

Steven A. 
Rating:
5.0

Customer did not leave a comment.

TYLERS S. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

TYLERG B. 
Rating:
3.0

They changed my pick up location by 75 miles one way on the last day and I was told I have no other choice - I drive 150 round trip to pick up the trailer. I am not planning to use uhaul ever again. Also the person on the phone (800) number and not the local was extremely rude as if this was my fault. Horrible service. Local people were nice and this is not their fault.

OZLEM B. 
Rating:
5.0

Customer did not leave a comment.

Randy M. 
Rating:
5.0

Andy was awesome! Will rent again!

ANNABELNGASAN Y. 
Rating:
5.0

Great customer service. Very happy will return in the future

Michael B. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLYLATRICE R. 
Rating:
5.0

Can't think of anything

MICHAELPATRICK T. 
Rating:
5.0

Customer did not leave a comment.

GLENNK F. 
Rating:
5.0

The folk at Roe Bros where outstanding and so helpful They understood our needs and went out of their way to help us with getting what we needed

CHRISTINER P. 
Rating:
5.0

None

DAVID D. 
Rating:
5.0

Really great experience. Last minute rental when they were about to walk out the door on a Saturday. Could not have been more helpful.

MARK B. 
Rating:
5.0

Everything was fine

MICHAELPATRICK T. 
Rating:
5.0

Andy was fantastic and very helpful. I appreciated the extra effort he put in to helping me.

ERICM T. 
Rating:
5.0

Keep up the good work

Richard M. 
Rating:
5.0

Customer did not leave a comment.

THOMASJEROME III B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT V. 
Rating:
3.0

The truck smelled AWFUL! We were wearing masks just to try to shield ourselves from the nauseating scent. Definitely should invest in some air fresheners or cleaning the trucks better.

CATHERINEANNE O. 
Rating:
5.0

Customer did not leave a comment.

richard O. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Roe Brothers lot was very easy to navigate. The drop off was very easy. The staff at Roe Brothers are always a pleasure to conduct business with for rentals and any other hardware needs.

Edward M. 
Rating:
5.0

Truck smelled like manure, back tire needed air, oil change light was on when I picked it up and I could not use the app or website to check in or out. Other than that, it was fine

MICHAELA K. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

Abraham F. 
Rating:
5.0

Customer did not leave a comment.

JEAN-PAUL P. 
Rating:
5.0

Customer did not leave a comment.

NICOLAS D. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Andy was excellent at helping us with everything we needed. Wonderful experience!

William M. 
Rating:
3.0

Customer did not leave a comment.

Jamell F. 
Rating:
5.0

Nothing

JOSEPH S. 
Rating:
5.0

Always a pleasure dealing with Roe Bros staff

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER\ K. 
Rating:
5.0

Everything was great ...very smooth transaction. Awesome people at Roe Bros. !!

ROBERT K. 
Rating:
5.0

Reserved a 9 foot cargo van. Was not on site, forcing me to take a pickup truck which tripled my local driving and mileage, and was enormously problematic in terms of extra work for me in loading and unloading. The vehicle had low tire pressure in the passenger rear tire (less than 20lbs, requiring yet another stop) and barely a quarter tank of gas. I put more gas in, but renting out a vehicle with only a quarter tank is simply poor marketing. Charging the renter for a single day late fee (whoever did not return the vehicle I reserved) is not nearly enough penalty, especially when they did not call ahead, and the desk personnel (who are great by the way) had to be as apologetic as they could. THAT minimal penalty for the previous renter has cost you a customer. Extremely disappointed in Uhaul, will not use in the future.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

Katherine H. 
Rating:
5.0

Customer did not leave a comment.

Woei Yu C. 
Rating:
5.0

Customer did not leave a comment.

Adriana L. 
Rating:
5.0

Customer did not leave a comment.

Amberlee I. 
Rating:
5.0

Customer did not leave a comment.

DOUGLASD D. 
Rating:
5.0

Amazing customer service. I highly recommend Roe Brothers.

KEITHRAY S. 
Rating:
5.0

Your customer service is laughable by third world standards. What company would call with twenty four hours left to pickup to say that it's not available and instead tell me, 'the only one available in the state', is an hour west of the original location? Then when I had the nerve to try and ask a question your representative hung up on me! She didn't even try to hear one sentence! That's okay though. This is 2020, social media has a way of spreading news better than advertising. I don't need to speak to a rep when the internet is just a click away.

Tom F. 
Rating:
5.0

There are different size Vans and it would be best to note which Van you are renting rather than it depending on time you actually pick it up. It would also be better to have more of the taller vans that can handle King mattresses in an upright manner. Roe Brothers in Florida NY are the Best!

Petter H. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
5.0

The van was clean the customer service excellent

Ingrid T. 
Rating:
5.0

Customer did not leave a comment.

Woei Yu C. 
Rating:
1.0

First, I was told I would get a code to the lock box, which would contain the vehicle key (this location is not open on Sunday, the day of my rental). Not only did I not get the text message with the lock box code, there was no key in the lockbox! A representative (With quite an attitude) had to come to the location to help me, and this whole fiasco set me back by an hour and a half. Secondly, the “oil change needed” light came on as soon as I started it. I would have expected the vehicle to be properly maintained. In closing, this whole experience was really frustrating, and I will never rent from this location again. I'm very dissatisfied with the whole experience.

DONALD K. 
Rating:
4.0

Making Sure ; Trailer Hook up is Tight

Luis R. 
Rating:
5.0

The entire staff at Roe Brothers is top notch. I have rented several times and they are helpful and knowledgeable.

WILLIAML W. 
Rating:
5.0

Customer did not leave a comment.

lucy J. 
Rating:
5.0

Very professional staff. They are understanding and will work with you on all your moving needs.

JUAN M. 
Rating:
5.0

Very satisfied with the equipment, the efficient, courteous staff.

George L. 
Rating:
5.0

Customer did not leave a comment.

william J. 
Rating:
5.0

Customer did not leave a comment.

Juan M. 
Rating:
5.0

Very friendly people to deal with would use again

TYLER K. 
No reviews have been submitted for this location.

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