Customer Reviews for Rogers Appliances
(U-Haul Neighborhood Dealer)

717 reviews

566 S Guignard Dr   Sumter, SC 29150

(803) 775-4268

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat-Sun: 9 am - 3 pm

Services at this Location:

Contact Us

(803) 775-4268

566 S Guignard Dr
Sumter, SC 29150

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat-Sun: 9 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The Rogers Appliances location is my first pick if given an option. Always had a positive experience with them. Can't say the same about other Uhaul locations in Sumter SC

JOEL H. 
Rating:
5.0

Customer did not leave a comment.

ASHLYN V. 
Rating:
5.0

The young man was awesome in assisting us in the shortfalls that U-Haul had. The location was awesome with assisting us and getting us on our way to making our move successful.

NATHANAEL H. 
Rating:
5.0

Customer did not leave a comment.

Takia W. 
Rating:
3.0

Customer did not leave a comment.

JOHNNY D. 
Rating:
5.0

Customer did not leave a comment.

kendric J. 
Rating:
5.0

Great Service!

Monica C. 
Rating:
2.0

Poor customer service. All my transactions were done by phone during business hours because the office was closed.

HORACE R. 
Rating:
1.0

You should discontinue them, place closed at 11am, 2 posted phone numbers did not answer!!

George T. 
Rating:
2.0

The only issue that I have…..is that I asked for furniture pads, one furniture dolly and two utility dolly's. I received the furniture pads but they only had ONE utility dolly. I was charged for all three dolly's even though I was told that I would only be charged for the one utility dolly. I was told this once in person the morning I picked up the truck, and I was told once again over the phone after I dropped off the truck and called Rogers Appliances.

Tyra D. 
Rating:
3.0

Customer did not leave a comment.

Larry D. 
Rating:
1.0

Charge me extra $20 for gas when I had it above the level I received it

MARK P. 
Rating:
5.0

Customer did not leave a comment.

JASON P. 
Rating:
5.0

Great service,very polite and helpful 👍

DONALD P. 
Rating:
5.0

Customer did not leave a comment.

Joshua R. 
Rating:
1.0

Customer did not leave a comment.

Jeannette W. 
Rating:
1.0

When I called to inquire about the insurance the guy I spoke to was very rude. I was supposed to have a revised change for the insurance but haven't seen a credit on my card yet .

Devin H. 
Rating:
2.0

The truck was very dirty on the inside and extra charges were added to my rental with no explanation and I came in under my estimated 50 miles. I'm very disappointed!

Patricia N. 
Rating:
4.0

Your online system sucks. Dump it. There is always problems with it. System can't even add correctly

JOEL H. 
Rating:
2.0

Don´t add insurance to bill without telling customer

kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Jake T. 
Rating:
3.0

Customer did not leave a comment.

Yoochin S. 
Rating:
4.0

Customer did not leave a comment.

Joel H. 
Rating:
4.0

Customer did not leave a comment.

GENERAL P. 
Rating:
3.0

Windshield had a crack in it.

Sabrina C. 
Rating:
5.0

Excellent service Thank you

DONALD P. 
Rating:
5.0

Customer did not leave a comment.

Linda C. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
2.0

Customer did not leave a comment.

SHAUN P. 
Rating:
2.0

The site did not have the truck length I reserved but did call during the week to let me know. The gas tank was so low the 'low fuel' light went on as I was leaving the parking lot.

STEPHEN M. 
Rating:
5.0

I would not change one thing. The service was great. They accommodate my needs on a short notice. Rogers is great. I forgot to ask if they give Military discount or Senior discount orAARP discount. Smile. I will definitely go back to Roger. Thank you again the staff was great. Have a blessed day. The service was great.

GRACIE M. 
Rating:
4.0

Website is useless, it never knows what trailers will be where. I will call Rogers directly next time.

STEVEN C. 
Rating:
3.0

Customer did not leave a comment.

Paul J. 
Rating:
5.0

Customer did not leave a comment.

Cleo H. 
Rating:
1.0

Customer did not leave a comment.

Cassandra M. 
Rating:
3.0

Customer did not leave a comment.

RAYMOND T. 
Rating:
5.0

Customer did not leave a comment.

REGINA J. 
Rating:
3.0

I paid for a dolly and didn't get one then was told i should have checked the truck before leaving with it. Not that it would have mattered because when i called about not having one, no one answered that phone. Called the next morning and was told to call uhaul. Other wise everything was great.

Tiera S. 
Rating:
5.0

Give me back my refund!!!!!

marcos F. 
Rating:
4.0

Very nice and Friendly service. Even a call to confirm pick-up.

kevin D. 
Rating:
5.0

Customer did not leave a comment.

JOHNETTA K. 
Rating:
5.0

Customer did not leave a comment.

FAYE P. 
Rating:
5.0

The gentlemen to whom I returned the truck was courteous, efficient, and helpful. Highly recommended!

KEITH F. 
Rating:
4.0

Customer did not leave a comment.

WESLEY N. 
Rating:
3.0

Confirm that UHaul rental locations are definitely open as stated upon making reservations for pick up.

Johanna B. 
Rating:
5.0

The passenger door could only be opened from inside and both doors need oiling.

Ron D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Very friendly and professional. Easy in and wasy out. Great experience ( except for the actual load and unload) That wore me out!! If you have to move, use this location! Always get a bigger truck than you think you will need. If you think a 20' will safice, get the 26', you'll be glad you did.

Amy S. 
Rating:
5.0

Customer did not leave a comment.

BRYAN R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
3.0

The person here was not on the premises so had to speak with him over the phone. also took picture of the gas level which I had filled to full and the mileage and sent to him via text.

Patricia R. 
Rating:
3.0

Make sure if we are charged for gas than there should be gas in there.

MICHAEL H. 
Rating:
5.0

Nothing yall have very good customer service and yall made it easy and fast to rent a U-Haul and also make sure that everything is good before I left most definitely will recommend you all to others

ANDREA T. 
Rating:
5.0

Customer did not leave a comment.

Morgan G. 
Rating:
5.0

Customer did not leave a comment.

BRANDON R. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW Y. 
Rating:
5.0

Owner contacted me several times to check on return date. Very helpful and professional.

Robert B. 
Rating:
1.0

How about let customers know what's expected when receiving the truck. Also not just a date to drop it off but time as well. The extra unexpected fees really set me back. 😳 wow this was my first experience using uhaul I highly doubly I'll use it again.

TOSHIANNA W. 
Rating:
5.0

The owner of Rogers Appliance called me to let me know that he was on location early. I thought that was very nice and thoughtful.

PAMELA C. 
Rating:
5.0

Friendly helpful

CALVIN G. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
1.0

Your customer service representative, took it upon his self to add what ever insurance he wanted without asking me,and didn't tell me how much my bill was until I asked . I wouldn't never rent anything from this place again,it was a last minute decision.I own a auto transport company PrimeTime hauling and I have a million dollars insurance so it was money wasted.

MICHAEL B. 
Rating:
2.0

I reserved the truck online and asked to pick it up during business hours, at 5:30pm. Got a call around 4:00pm asking me if I could come earlier. I could not, due to my work schedule. No one was at the location when i picked up the truck, so the guy gave me instructions over the phone. I got in the truck and left, looked down and was on complete empty. I was afraid I wouldn't make it to a gas station. I called the guy back to ask why he would send me off in a truck with ZERO gas and he lectured me that “some things in life you have to do for yourself.” Thank you, Captain Obvious, I'm renting a U Haul so I understand the concept of doing things for myself. I was then emailed a rental agreement saying I received 1/4 tank of gas. I emailed a complaint to UHaul and have yet to receive any response or acknowledgment. Truck was clean and in good condition, and it drove well. Customer service was poor.

KRISTI C. 
Rating:
3.0

Not the business issue rather the text message link when returning the truck. The link would not recognize my location even after turning in allow location service. Took a photo of the business with a time stamp to show I was at the drop off location

Peter F. 
Rating:
5.0

Customer did not leave a comment.

Michelle H. 
Rating:
3.0

Be open during regular working hours. It was 3;00 PM and the place was locked up tight. No one around to receive my trailer and hand trucks. I did get a receipt yesterday showing that I had returned everything in good order, but it was a bit unnerving just leaving the trailer with the hand trucks inside and unlocked.

Richard S. 
Rating:
4.0

Customer did not leave a comment.

stephen L. 
Rating:
5.0

Customer did not leave a comment.

Fernando M. 
Rating:
3.0

The cab of this truck was disgustingly filthy.

Theresa W. 
Rating:
3.0

Customer did not leave a comment.

Charles B. 
Rating:
1.0

Horrible services

Tony B. 
Rating:
5.0

Customer did not leave a comment.

Debra W. 
Rating:
4.0

Customer did not leave a comment.

Larry H. 
Rating:
5.0

Provide some moving equipment without charging for everything..

Ruby G. 
Rating:
5.0

Customer did not leave a comment.

Elease R. 
Rating:
4.0

Customer did not leave a comment.

Stacy M. 
Rating:
5.0

Customer did not leave a comment.

Valdez H. 
Rating:
4.0

Customer did not leave a comment.

Eric A. 
Rating:
5.0

Na

daryl C. 
Rating:
3.0

Customer did not leave a comment.

PETER F. 
Rating:
1.0

The truck cab was dirty with dirty seats .

Mike D. 
Rating:
3.0

I rented for 24 hours. The attendant at this end decided to call me hours ahead of time to make sure I was returning it on time. I was unloading at the time. So, my sister in Florida got a call asking her the same question. How much sense did that make? FYI the truck was returned EARLY.

Lee P. 
Rating:
5.0

Customer did not leave a comment.

LATIASHIA F. 
Rating:
3.0

Customer did not leave a comment.

Kimberly M. 
Rating:
5.0

keep up the great work you are doing

Gene B. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
2.0

I was charged extra mileage. Actual departure mileage was 31484. I was charged for 31475, a total of 9 extra miles x .69. Recommend contacting this franchisee to get a refund for me. MD

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Ronnie B. 
Rating:
5.0

Customer did not leave a comment.

Billy P. 
Rating:
5.0

Customer did not leave a comment.

Hubert B. 
Rating:
3.0

Customer did not leave a comment.

Darrell B. 
Rating:
5.0

Guy that runs the place will do whatever it takes to make his clients /customers happy even on a Sunday morning!! Thanks

Shelton C. 
Rating:
1.0

Customer did not leave a comment.

Ollethia W. 
Rating:
3.0

I feel as though I should have gotten more of my money back 97$ was taken when I rented the 39$ truck I was allotted 50 miles to which I didn't use 20..... when I rented previously I received my deposit as well as refund for not using all the mileage today I only received 19$

Sylvia S. 
Rating:
5.0

They did well. And knew their job

Carla M. 
Rating:
2.0

Customer did not leave a comment.

Rodrick I. 
Rating:
3.0

Very nice staff, but inside too smoke-filled

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Harold H. 
Rating:
4.0

Customer did not leave a comment.

David Y. 
Rating:
5.0

Customer did not leave a comment.

MAURICE A. 
No reviews have been submitted for this location.

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