Customer Reviews for Ronnies Auto Repairs

Very convenient

No dollies are available at this location. Purchased them and was expecting to use them. This should be better communicated up front.

I followed the instructions on the app to make the reservation. But when I picked up the truck, there was more info that was needed. It should be all done at one time.

Moving blankets which were ordered were not in truck at pickup.

Simplify the online registration approval process. I completed a lengthy online application and then was held up close to 1hr due to the verification process that would not allow my contact person (my wife) to serve as my verification person (my wife). This made no sense and caused a unnecessary delay in picking up the van which led to me being late to a meeting. This process should be improved for the next customer.

Online sign up a NIGHTMARE Phone Support NIGHTMARE! Hold too long Transaction approval Way too long Waited too long 50 minutes plus for ALL

The first problem was that you rented one van to two different customers at the same time, and I lost because I got there later a little than the other customer. Then I had to sit around for many minutes waiting for the situation to be resolved by human intervention. This was a delay I could ill afford. The second problem was an extremely poor design characteristic of the interior of van's cab door. There is a little pocket sized just right for a phone. A little sticker with an image of a phone with a red circle and line over it is not sufficient to prevent some people from mistakenly thinking a phone should go here, then closing the door on it and crushing the phone. An unfortunate incident of this kind cost me a phone and an entire day's delay of my trip.

I arrived earlier to my pickup location- I arrived at 8;45am for a 9am check in, and I wasn't able to begin the check in process on my phone which was frustrating. The staff was friendly at this location. I was disappointed though as I ordered a dolly for my moving and it didn't come with the rental which made my move out process harder than expected, but I was provided a refund.

It was the easiest rental I've ever done with uhaul. Streamlined paperwork and easy pick up and drop off. Loved it!

Everything is good so far You don't need to do anything

Friendly and professional staff! This was my first time using their services and I will definitely go back! Every step was explained to me. Highly recommended! Keep up the good work!! Every business needs that type of customer service! Truly outstanding!

Great service -- Ronnie was so helpful! The van was immaculate and drove beautifully. I would rent again, and from this location, anytime and will recommend it highly.

There was a problem on dashboard. The indicator kept showing that the gas was low and needs to fill up even after we filled up the tank half full.

They charged me extra $14 for coverage which i told them that i don't want any coverages, and when I called them back he said he is not at work he'll go and check our phone call recording and then he'll give me a call back i even saved his number so i don't mis his call but he never called back, nor did he returned my money. I'd like to get back the $14 that they charged me extra.

I denied the safe move insurance and was charged for it. The company refused to refund me.

My rental was ready and waiting when promised and Ronnie was very friendly and helpful!

I got duped. Before finishing the online check-in, they said they would do it for me. They took the mileage for me and conveniently added an additional 100 miles to my trip. Be carefuk picking up the Uhaul at Ronnies Auto Repairs in South Orange, NJ

As far as I can see nothing needs to be improve.

The truck was filthy and there wasn't room to park the vehicle when I returned it. The man who was directing me where to park was rude.

It a was fast & easy process & no waiting on a line.

Very fast in excellent

Nothing. Service was quick and very convenient. Thanks again.

Thank you for the local friendly way of doing business. I like doing business with someone who remembers who you are and the fact you are doing repeat business with them!

What's with all the added fees? I drove 7 miles -that burned a gallon of gas??? I returned the van at 3:00 PM not 5:05. I don't like not having a paper receipt when I returned it and insisted that Ronnie sign something saying I returned it at 3. Environmental fee?? You advertise 19.95 a day - what a joke - then add $20 of fees on top of it? No thanks, lesson learned.

Charge the correct price

The person at the pickup location was extremely rude. It made me regret renting from U-Haul.

all good

Service was friendly and expeditious.

The place is "eh" at best

Ronnie was pleasant and efficient and the van was clean and drove like a dream. I will definitely be using this location next time I need to rent a van.

My original location choice (Maplewood) was changed to this location, but the time was kept the same (8:00 am). When we showed up at 8 am, we were told the Uhaul employee does not show up until 9 am. This put a pretty big dent in our plans. The location also did not have good parking and the facility was not clean and inviting.

Ronnie was very helpful and courteous. He got me on my way in no time! Highly recommend Ronnie if you need to rent a UHaul.

I felt uncomfortable parking the truck on the road right next to the stop sign but there was no parking as the lot & street was very small & there was really no parking spots. I was surprised & disappointing that I could not drop the truck off at the UHaul on Rt 4 in Saddlebrook which would have been very convenient with much more room to park. The personnel at this Paterson office was extremely nice & very helpful.