Roos LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very helpful!!

Rating:

3.0

instructions to get key did not include code. We had to go into facility where they had to call someone.

Rating:

1.0

The staff had no information or help for the pickup process. The cashier had to call someone who told me to use my phone for pickup. The keys to the truck were in a lock box and no one could tell me the code to get in to pickup. I had to call the 800 number and that person was also very confused. After getting a supervisor involved and 1 hour later, I had my keys.

Rating:

2.0

I made multiple phone calls prior to the return day to make sure everything would go smoothly. The day of turn in, I made multiple phone calls with promised return calls that did not happen. Finally completed the turn in at approximately 10pm. The lady I dealt with was very nice and professional at every contact.

Rating:

1.0

Lady was suppose to meet me Sunday morning to pick up trailer, she never called, I had to call her she finally met me around 3pm . Then when I went to return I called she said she was there,I got there within 20 minutes no one there to help get trailer off. I was by myself and there was nothing there to block tires, very poor service unreliable services. I hope so one from uhaul calls me.

Rating:

5.0

Went very well