Customer Reviews for Roosters Auto Care

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Roosters Auto Care

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Joe L. on

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You over charged me for the service I turn in the truck after hours

David H. on

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Customer did not leave a comment.

James F. M. on

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No complaints, this location offers great service and clean trucks.

Devon R. on

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John S. on

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better entrance marking

donna S. on

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Stacey H. on

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James F. M. on

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A great experience, fast, friendly, and nice facility.

lester S. on

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Service was great, friendly atmosphere, service attendant was knowledgeable, doing business was made easy due to professional attitude of attended. Would recommend to all friend and family members

may B. on

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teresa T. on

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He was very helpful and fast

James W. on

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Jessica C. on

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Amazing service and kind genuinely helpful workers.

eddie B. on

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Appreciate Darius and Chris help. Very thorough and takes care of customers.

Phil C. on

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norman M. on

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Keep doing what you are doing now. You are fair and professional. I appreciate your knowledge and easy to get along. Sincerely Norm Moench

kelly G. on

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David S. on

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Keep Chris at the desk. The nicest guy helped us and we really appreciated him.

rick R. on

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James H. on

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Your app crashes

BrendaJo B. on

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mike M. on

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He came through in a pinch and really helped me out. Thanks again.

ben F. on

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The truck that was rented to me was in terrible working condition though it was goin to break down the whole time we drove it .then when we returned it it shook so bad could handle drive it more than 40 mph

Vivian W. on

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JAMES F. on

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The people need training to use the computer. I gave all my information to the phone attendant the day before. The on-site people took 45 minutes to get me on the road. I gave him my email address and phone number at least six times. The computer tablet apparently did not work properly?

david H. on

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Amazing customer service from George. I was on vacation and needed something fast and they helped me

Joshua C. on

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Chris was a big help and super friendly

Barbara A. on

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some strange activity going on there at 3am. when i pulled up 3 people scattered. one in an atv vehicle, one in a truck, and one in a car. .

JOHN Z. on

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Rebecca C N. on

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Alan S. on

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Amber K. on

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andrew C. on

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Tyler S. on

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I am being incorrectly charged a cleaning fee. I returned the truck in GREAT condition and should be charged this feel. I called U-Haul earlier and they said I shouldn't be talking to them. Instead I should be talking to the location instead. i HIGHLY DISAGREE! U-Haul should be talking to the location and getting back to me! All of my booking, payment transactions, SUBMIT REVIEWS, etc is through U-Haul. Please call/email me immediately. This is not acceptable. I am disputing this charge through my bank.

Rebecca R. on

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I dropped the key off when they were closed, but I spoke with the owner and their main office smelled strongly of cigarette smoke.

GABRIEL D. on

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Very quick and kind people

Andrew U. on

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Service was quick and to the point. All charges at the end of the rental were as expected.

Christine K. on

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dennis H. on

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Christopher L. on

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ANTHONY B. on

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Wesley S. on

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Cynthia F. on

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Somewhere in Tennessee, the trailer had a tire blow out, and Rollin Coal LLC was there and got us back on the road in less than 25 minutes. Phenomenal!!!

Bonnie S. on

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You really had to look for it, if it wasn't for all the uhaul trucks in the back we might of missed it.

Zacrey S. on

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Chris helped at pick up. He was helpful

FARRELL D. on

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jose S. on

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Excellent Service

Jason O. on

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I had wait on the phone for over 30 minutes to get the code for the lock box and what number it was

william L. on

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Randall R. on

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Very helpful

Wendy C. on

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Arrive early to pick up. Checking out the vehicle takes longer than one would expect. Customer service was very friendly and helpful

Ronald F. on

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Outstanding.

Raymond E. on

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TRUDY C. on

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There were empty snack food bags behind the seat from the previous renter! I had my son remove them so we would not be charged for leaving them in the truck.Thanks

jeff R. on

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Friendly service. However, rental check-out process took an unusually long time (30-40 min) despite having reserved the truck in advance.

brenda V. on

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Mary C. on

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Linda W. on

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Mary G. on

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Your automated system stinks but went back the next day and the gentleman was fantastic.He help me get everything straightened out and we got moved in one day.

Patrick F. on

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The gentleman at Roosters was extremely helpful, if he hadn't called me and waited for me I would not have had a trailer after driving six hours. Uhaul on the other hand is not very helpful, they changed my location pickup without notifying me, the original location was 5 min from the location and closes at 7pm, Roosters was 40 miles from the location and closes at 1pm. This took about 2 hours extra time which cost me more money, had people waiting on me to return with the trailer. I called uhaul the next day, put in a complaint and have heard nothing back, what a surprise! I was supposed to hear back no later than 72 hours, it's almost two weeks.

Rod B. on

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DOUGLAS W. on

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Philip D. on

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sherry F. on

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bruno B. on

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Stephen H. on

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Nice people to do business with!!

scott M. on

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Elise C. on

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The people at rooster auto care are some of the nicest people I've met since I've moved up here. They really care about their customers and will go above and beyond.

deanna K. on

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Quinn J. on

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Mark H. on

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Elda M. on

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Branden T. on

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I’m not 100% sure the mileage I was charged for is accurate.

Michelle H. on

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Great service

DEEDRA S. on

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Shawn R. on

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What a wonderful person!

william L. on

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Richard D. on

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Person who rented the truck went beyond the call of duty to explain the truck, give clear expectations, and was very courteous. The person who received the truck back represented the UHaul name in a manner that would please UHaul representatives

robert B. on

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bobby C. on

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Johnny R. on

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I had no problem at all. It was fast and easy. I only needed it for a short period. But it was worth it.

Anthony A. on

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paul G. on

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bob R. on

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jeffrey B. on

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lorin B. on

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Vehicle was ready and waiting and was clean and in good shape.

Courtney J. on

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Quickness of mobile service.

david M. on

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a sign out front, since they are off the street a distance.

EMMETT C. on

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Renter seemed bothered by walk in rental. Outside business is unkempt. Windshield and front of truck covered with bug splatter. Damages on side of truck not marked. 19.99 truck broken down forced into bigger truck at higher cost.

rhyan A. on

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Jacie G. on

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Marcus B. on

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David S. on

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The man running the place was very nice and accommodating. I’ve rented from him before and never had any issues. He’s excellent.

Sarah M. on

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Shawn T. on

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PAMILA W. on

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David V. on

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No improvement needed they were quick and courteous. They had a great selection of up to date trucks and equipment.

NANCY B. on

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I wa# charged and extra 25.00 for mileage I did not drive this is ridiculous I drove to home treiben aind and back to Arlington village which is less 3 or 4 miles then drive it back to roosters and they are charging me extra 25.00 this is crazy

ronnie T. on

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Jeffrey S. on

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