Customer Reviews for Roosters Auto Care
(U-Haul Neighborhood Dealer)

963 reviews

847 N Broad St   Fairborn, OH 45324

(937) 318-2820

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 1 pm
  • Sun: 1 pm - 5 pm
Special Operating Hours
  • 12/5/2021: Closed

Services at this Location:

Contact Us

(937) 318-2820

847 N Broad St
Fairborn, OH 45324

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 1 pm
  • Sun: 1 pm - 5 pm
Special Operating Hours
  • 12/5/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Kevin C. 
Rating:
4.0

Customer did not leave a comment.

herbert R. 
Rating:
4.0

The conformation I received was for one location which is what I requested but I had to pick up the truck somewhere different with different hours and it was further away. This caused some problems for me in scheduling. The rest of the experience was very good.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

james C. 
Rating:
5.0

The gentleman was very friendly and explained everything.

Cynthia W. 
Rating:
5.0

Always very helpful and friendly. I keep coming back and tell everyone how great the service is.

mary F. 
Rating:
4.0

Customer did not leave a comment.

Melinda F. 
Rating:
4.0

Customer did not leave a comment.

alan F. 
Rating:
5.0

Service was excellent from beginning to end

tara S. 
Rating:
4.0

Customer did not leave a comment.

Carrie S. 
Rating:
5.0

Quick and easy service.. great customer service

Sonja S. 
Rating:
5.0

Fast, easy and friendly. Hooah.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Ryan E. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
1.0

My pick up location was changed and no one ever notified me or gave me an updated pick up location making me waste time and gas.

Chloee H. 
Rating:
5.0

Customer did not leave a comment.

Courtney B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

Very friendly and quick service.

Ashley L. 
Rating:
5.0

Not at all

barbara L. 
Rating:
5.0

They did great

TERRY F. 
Rating:
5.0

Friendly awesome customer service. Thank you

NICHOLAS P. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

john J. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
3.0

Customer did not leave a comment.

Andrew W. 
Rating:
3.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Gentleman that helped went above and beyond to make sure everything was perfect!! Thank You and Will refer this location always!!!!

Tayse M. 
Rating:
5.0

Customer did not leave a comment.

Angela N. 
Rating:
4.0

It was a very good experience

Kimberly S. 
Rating:
5.0

Customer did not leave a comment.

Joshua D. 
Rating:
5.0

Customer did not leave a comment.

Fredrick P. 
Rating:
5.0

Easy transaction, professional staff and great equipment. Chris was very helpful and got me hooked up safely and quickly.

Chandler T. 
Rating:
3.0

The truck was 4 quarts low on oil. I only drove 1 block before the oil light came on. I returned to the pick-up location and it took over 30 minutes to get oil delivered so I could use the truck. The staff indicated that this was the fault of the corporate office that had dropped the truck off the day before. The truck was also not cleaned before my rental. Soda had spilled on the console and cupholders so everything was sticky. The windows were filthy and hard to see through. I also dislike the practice of including a dolly and moving pads in the truck. These take up valuable space and should not be included.

Brian Z. 
Rating:
5.0

fix the main Uhaul website and phone app software! :D Roosters was very helpful in getting it all straightened out.

katherine M. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

ROBIN C. 
Rating:
5.0

Great experience

Robert D. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

The gentleman that helped us was very friendly and accommodating as we were renting a uhaul last minute. I will be back to this location when we need a truck in the future.

Ashley D. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Great service

Amanuel A. 
Rating:
5.0

Staff was very friendly and accommodating.

Andreas B. 
Rating:
1.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
4.0

Do not understand why if pay cash up front have to Prepay $100 But can give credit card then when you return vehicle you can Pay just the amount you owe in cash?

Edward R. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
4.0

Customer did not leave a comment.

Edgar C. 
Rating:
4.0

There were two areas of damage when I picked up the truck. Drivers side mirror was cracked, and side railing wood inside cargo bay was damages. This damage was all cosmetic so it didn't affect my ability to move.

Theresa F. 
Rating:
3.0

Customer did not leave a comment.

Ryan T. 
Rating:
5.0

I would like to rent all of my trailers from this location in the future.

Everett R. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
3.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

The location may not look the best but the service was great ! Highly recommend the owner.

MIchael B. 
Rating:
5.0

Customer did not leave a comment.

Roy L. 
Rating:
3.0

The guy who checks you in is good at his job. The tools he needs are out of date and slow. So have some time to spare. The truck was not swept and some of the places where you touch a lot ware really sticky like pop sticky. really ew!.. The mobil access pick up was not working and I couldn't figure out how to do the return either. Ive rented here before and probs will again because the location is the closest. But The mobil thing really needs work (not everyone wants to download an app) All that said... yes Ill be back and yes I will say thats where I went. Probs will suggest to bring along some wipes.

Eve S. 
Rating:
4.0

Close location for me, nice truck, and a friendly, helpful staff!

Amy R. 
Rating:
5.0

Customer did not leave a comment.

Ronald P. 
Rating:
5.0

Excellent

Corina D. 
Rating:
5.0

Great customer service

lisha G. 
Rating:
5.0

Nothing

mike S. 
Rating:
5.0

Customer did not leave a comment.

Jared V. 
Rating:
4.0

Customer did not leave a comment.

GARY L. 
Rating:
5.0

Customer did not leave a comment.

Cynthia S. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Cindy B. 
Rating:
5.0

The gentleman was always friendly and professional. I will use the location again and will share my positive experience with others.

cynthia J. 
Rating:
5.0

The gentleman that help me was very curious and helpful. Wi lol rent from there again. But your call center is awful I was on hold for over 35 minutes so I just went there in person.

norma M. 
Rating:
5.0

Great location to pick up U-haul equipment. Personal were freindly and very helpful, Rooster's auto care is the place to go!!

Charlie P. 
Rating:
5.0

I made the reservation for the Dayton Mall area but had to drive to Fairborn to get the trailer. If you can't fulfill the reservation, you should not make it. The guy at Roosters was very good but I should not have had to drive there in the first place.

Robert T. 
Rating:
3.0

Quit smoking.

John B. 
Rating:
5.0

The response was excellent, even though it was a bit of chaos with all the customers arriving at the same time

Christopher S. 
Rating:
2.0

Customer did not leave a comment.

Ellen P. 
Rating:
5.0

The gentleman was patient, professional and courteous. Will definitely use this location again.

Cynthia J. 
Rating:
4.0

Customer did not leave a comment.

Crystal L. 
Rating:
5.0

I'll always have great things to say about this location and it's workers! They are always so kind and helpful. This is more than a business, they truly know the value of building rapport and establishing bonds with their customers. Thank you for all you do!

Tameca E. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
1.0

Auto place allowed smoking in the buildings, staff wore no mask during mandate, truck was filthy. I found food trash behind the seats. There were tweezers in the cup holder. I have not received an invoice for my charges.

Jamie S. 
Rating:
5.0

good employee they showed how the truck works just a good experience

JOHNNY P. 
Rating:
5.0

Customer did not leave a comment.

Tawnette B. 
Rating:
4.0

Customer did not leave a comment.

TERRY N. 
Rating:
5.0

Customer did not leave a comment.

IVONNE R. 
Rating:
5.0

Customer did not leave a comment.

brandy D. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

I went to pick up a truck I made a reservation for and when I got there early in the morning, there were already SIX people ahead of me with only ONE worker! Although there were some hiccups in getting the truck, I HAVE to give praise to the worker for handle things in a professional manner. He was running back and forth and helping multiple people at once, all while remaining calm and very friendly! He didn't break once! THAT is how a business is ran! You just don't find people like that too often, and it was very refreshing to know there's still good business practices out there. This location has always been good to me and my family. I thank you for your kindness, and your professional demeanor through the challenges of that day. Many blessings to you and your family!!

Tameca E. 
Rating:
5.0

Customer did not leave a comment.

Scott J. 
Rating:
3.0

Customer did not leave a comment.

Lydell Y. 
Rating:
1.0

Customer did not leave a comment.

Madhukar V. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

Cory E. 
Rating:
5.0

NO IMPROVEMENT NECESSARY! THIS IS THE BEST U-HAUL I HAVE EVER WENT TO. THEY ARE SO KIND AND HELPFUL AND FRIENDLY! THEY TREAT ME LIKE I'M A FRIEND TO THEM. THANK YOU SO MUCH CHRIS AND DARICE FOR ALL THAT YOU DO!!

Tameca E. 
Rating:
5.0

Customer did not leave a comment.

Sarah C. 
Rating:
4.0

Customer did not leave a comment.

Deborah W. 
Rating:
5.0

Customer did not leave a comment.

Tameca E. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS P. 
Rating:
5.0

Customer did not leave a comment.

mary H. 
Rating:
5.0

Roosters staff went above and beyond to make sure all of my questions were concerned!

Heather M. 
Rating:
5.0

The gentleman that checked me in was wonderful-very helpful and very pleasant!

Marion S. 
Rating:
4.0

Customer did not leave a comment.

linda B. 
Rating:
5.0

Everything is superb!

Tameca E. 
Rating:
1.0

Customer did not leave a comment.

Philip S. 
Rating:
3.0

Customer did not leave a comment.

TERESA J. 
No reviews have been submitted for this location.

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