Customer Reviews for Rouge Valley Box Shop
(U-Haul Neighborhood Dealer)

Rating:

4.0

Very good option for small moves in Scarborough

Rating:

5.0

Great experience thank you

Rating:

5.0

Thank you Mohammed, the employee at UHaul

Rating:

5.0

We had a great experience and amazing customer service. Thank you very much Mohammed for your best service. We really appreciate it. Thank you and keep it up 💯 we recommend this location

Rating:

4.0

Did an after business hours return, Lots of room to park the trailer. However the online return process has issues. I had to call support to help me out. Logging in the app returned errors continuously. Logging in via order number worked but the return process would not let me upload my pictures and gave no indication whatsoever that the return process was completed. So I had to call support to ascertain that my return was completed. Please fix the software.

Rating:

1.0

Make sure all the tiers on the trailer aren’t all deflated/messed up

Rating:

4.0

be sure to check gas by 1 of your employee before renting it to another family. Yesterday I only got like 21miles to empty and when I return the Truck I have left 33miles to empty. Also put a guide or posters on how to remotely get the truck I know you have customer support but sometimes it takes time for them to answer. It took me 45mins before I got the truck because the app is not getting my location.

Rating:

2.0

Good day, Two (2) out of the four (4) brake lights were not functioning properly which was nerve-wracking driving at night in a rainstorm. Uhaul should properly maintain their trailer rental fleet and not rent them in unsafe condition. Furthermore, the staff person was not able to disconnect the trailer himself so we did it. Of lesser concern, there was a very loud demanding client in the tiny (I mean tiny) office camandeering the attention of the single agent and speaking so loudly on her phone on speaker, the agent was unable to hear me in order to process my rental. This client made inappropriate comments about the nationality of The uhaul agent serving her over the phone. The agent the store failed to meet proper client experience standards so I politely managed the room and had the other client turn down the volume (and solved her uhaul rental issue as well by helping her secure what she was seeking from an alternate location.) Personally, I will not return to this location nor will I recommend it to others. From the equiptment maintenance itself to the lack of capability managing trailers and clients. A credit for 6x12 trailer 2 day rental from an alternate location would be appreciated considering the substandard experience with this U-haul location. Thank you for soliciting my feedback.

Rating:

3.0

The trailer had a lot of construction dirt in it and site was muddy. I had to work pretty hard to hook up because the trailer was stored in a back area that was muddy and leaf covered and it did not roll easily since it was stuck in mud. The trailer could have been put in a better area prior to pickup and I had no help hooking up.

Rating:

5.0

Service was amazing

Rating:

5.0

Keep doing what you're doing.

Rating:

5.0

H3y, I ordered to wheelbarrow with this rental but it wasn't inside of the truck and U-haul charged me for it.

Rating:

1.0

The guy at the desk was fraud, need to replace that guy as soon as possible!

Rating:

3.0

Bring truck out front for those who reserve

Rating:

4.0

Glad to see their fleet has been upgraded. I had an issue where both online and in person, I was given the 10’ truck rather than the 9’ van I wanted. Not sure exactly why, but I had to change it twice. Customer service was quick and easy. Online is very slow and not worth the extra time “saved”. Do everything in person.

Rating:

5.0

Amazing service!!! The worker there was absolutely amazing 12/10 service!!! Simply amazing

Rating:

5.0

One of the two right tail lights were not working.

Rating:

3.0

Nothing i m just telling i drop the keys into lock box before taking pictures. So the picture of fuel gauge and odometer without ignition

Rating:

5.0

The gentleman at the shop was very helpful. I will definitely refer U-haul to a friend.

Rating:

5.0

Great Experience !

Rating:

3.0

Truck was clean but engine was making loud grinding noise when driving and the brakes were pulling the truck to the right whenever used. This was very worrisome, especially on highway driving.

Rating:

3.0

Tow/haul sensor wasn’t working there for the gas consumption was high please fix the truck

Rating:

5.0

Best location ! Great service!

Rating:

2.0

The truck died and I was left waiting for assistance for over an hour

Rating:

1.0

Parking brake was damaged and difficult to use, car was dirty, waited a long time in line. Left the lot past 11am when my reservation was for 10:30.

Rating:

3.0

The office was pretty small and person who sit in the front desk was good and nice. U haul service_ I was unable to do the online pick up - customer care wasn't responding properly in call.

Rating:

1.0

My time is from 830am230pm saturday Sept 29th. Haysefah was the person who assisted me and I was not happy with this store or customer service. He had made the assumption that I did the dent on the truck. They charged my credit card for $250.00 for damages ( dent on top right of truck) and then I had to call Customer care and forwarded me the photos from Sept 3 2023 and those dents were previously there. I did not like how he accused me of these damages and was not happy with the professionalism with this store. I am extremely upset without no notice they charged me $250. 00 and I purchased smart move. They were not suppose to charge me 250.00 since I purchased Smart move as per my discussion with Uhaul Customer Care. If I had not done my due diligence they would have charged me for these damages. Parker from customer service archived photos/email to locate these previous archived photos. Luckily I purchased SmartMove for $16.00. This store should have reviewed the photos of the truck before hand. I would like the full truck rental refunded plus my $250.00. The employees need better training in this location. I am still waiting for a call from a William Abraham the district manager. They still have not refunded my full refund for 371.00. My credit card is maxed out because of these unnecessary charges by Uhaul and for damages that I did not do on my end. I have pictures evidence from Sept 3 that show the damage from.head office. I am very upset with this store. This is unacceptable to accuse any customer of damages. It is their fault for not recording these damages from Sept 3? Why does a customer have to be a lawyer and do their due diligence and get data from Uhaul? This store should have stored the previous damages history in the computer. You can't just charge a customer for $250.00 without notification. I am very sad about this experience. I am regular uhaul customer. This is a complete nightmare from this store. I was promised my full refund and still has not received and credit card is maxed. William Abraham please call me 6478024483. Thank you.

Rating:

5.0

Try to help them ascertain their exact needs. We had to rent another 15 truck, from U-Haul on Kingston. We should have rented the 15 in the first place. All in all the services were excellent, but would have preferred to rent the 15 trunk instead of the Cargo van.

Rating:

1.0

Customer service extremely poor

Rating:

5.0

Service was excellent. Just more attention to costumers is required but overall service is great keep up the good work

Rating:

5.0

I like location and service

Rating:

5.0

After an equipment problem my previous rental that was in no way the locations fault, they were very apologetic and wanted to make sure I was completely satisfied! That is how you do customer service!! Thanks for the effort! I would highly recommend!

Rating:

5.0

Improve visibility on Google, add phone number to Google profile.

Rating:

5.0

Oil change reminder keep showing every time I start the vehicle. Makes me uncomfortable using the vehicle.

Rating:

3.0

The truck felts unsafe , The abs light was on and had engine was very loud. The truck definitely needed some work.

Rating:

3.0

Rented a trailer and wiring channels were missing from one wheel well and loose on the other. Wiring from the missing side was rubbing against the tires and had frayed and been torn apart. Fortunately only small side lights but still not very good. Also lots of broken glass in the trailer we had to sweep and vacuum out before using.

Rating:

4.0

2 working guys need for this location .To avoid waiting time.

Rating:

2.0

What can I explain here when you were told 2 days before your moving that your location has changed to 40 km away from your original location. I had to drive 130 km from Toronto to Welland, ON and I booked U hall in Toronto at Parliament st, and picked my location in Welland for drop off. 2 days prior to my moving date, U hall called me and said you have to go pick up this rental equipment close to Toronto zoo and return it back there. This is the poorest service provided by U haul, an unethical approach to serve your customer when I booked it months in advance. I planned it to drive this vehicle for 2 hours and 130kms, but I ended up driving it 347 kms + fuel + 8 hours of travel to drop the vehicle back from Welland to Scarborough.

Rating:

5.0

Very good service

Rating:

5.0

Thank you!

Rating:

1.0

Not a very knowledgeable or helpful person working. Very negative experience!

Rating:

5.0

I only have one complaint. There was pizza slice boxes shoved under the passenger seat and fries and chicken nuggets under the driver's seat. The customer who used the van before us neglected to take their garbage.

Rating:

4.0

The mobile check in is not a pleasant experience. It look long to validate my head shot as well as accepting the photo of my drivers license. The experience of picking up person is much better

Rating:

5.0

Thank you

Rating:

4.0

The receptionist was nice and ready to help and anserw any questions, thanks

Rating:

5.0

The boy in the office is really helpful he answer all the questions

Rating:

1.0

Worst expertise with Uhal I have had, the front desk is rude and doesn’t know any customer service. Told me to call my bank and 4 cards didn’t go through but was told it was my issue but simple system reboot fixed the issue. Never going to this location again. The return process was even worse with the same front desk person. He doesn’t know anything and looks overwhelmed. The truck was in bad shape doesn’t drive good at all.

Rating:

1.0

Do not use beat down vehicles. Fix them before you put them on the road at least the acs. Drive them to see it ok.

Rating:

1.0

Upon arrival , the representative told me to hold on while he was on his phone watching Tik Tik videos . I was told by the same representative that I should’ve been there 1:45 pm to pick up the truck while I was there on time which was exactly 2:00 pm .He was very rude & a poor reflection of U haul . I never ever had that experience at any other u haul prior to this . I was in a rush as I had my daughter’s graduation to attend . I kept the vehicle for one more day & they called me non stop to return the truck . THEY CALLED NON STOP !!!!!

Rating:

1.0

Because not agency. Uhaul company cheating me.

Rating:

5.0

Best customer service in town

Rating:

4.0

Mileage cost could be a little lower

Rating:

2.0

The attendant was not customer friendly and dishonestly charge me the original rate when a discount was applied prior to me picking up the unit. All because I asked for a different unit because I was not comfortable with the one he assigned.

Rating:

5.0

Thanks guys for the service, see you soon..

Rating:

5.0

Best customer service I’ve experienced! Thank you guys!

Rating:

1.0

When I went to drop off the trailer, all of the boulders in the parking lot, one of them cut my front tire and I had a flat. To improve this place you could maintain the equipment better and make sure it is safe for customers vehicles to drive in the yard. I intend to contact U-Haul about this issue.

Rating:

5.0

Really great customer service. He was a very pleasant young man. Keep up the good work.

Rating:

3.0

They told me .59 cents and charge .95 cent per km that not acceptable and i try to call they said they slchange it but still charging the same