Went to drop off the truck and the service person was gone to pray, so we had to wait until he returned. Offered no credit for anything.
LEROY E
Customer Reviews for Rouge Valley Box Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not much it was fine
Paul OHelpful, got job done at fair price
william sVery helpful staff. Attentive and accommodating. Nothing but praise.
fariborz kGreat service!!!
MOTIRAM SDon't tell me one thing and then on my bill I'm getting charged multiple other things
SHAHEIM HThe facility was closed. I returned it in the evening after hours as it was more convenient then waiting the next day at my 24 hour time limit
David OThe truck needs serious maintenance. The person who booked it for me told me I will pay 17 cents per mile I drive extra. Instead I was charged a dollar a mile.
shehryar KVery great customer service. Stauffs very supportive.
SIVANESAN KWindshield is not clean and too much dust on the glass
parth hKeep up the good work
Consalas Jwonderful place to pick up a trailer lots of room customer services is great
rodney fThe app kind of messed up during check-in But my experience at this location with staff was great!
Connor TVery professional, polite people and they even helped to hook up to trailer
AMIR BWe were charged cleaning fee when brough back the trailer the same way we got it. I didn't take a picture when picking it up so I couldn't do any thing about it
MICHAEL KAmazing help!
Emmanuel AEverything was great. Thank you very much
BRYAN BExcellent job tank you
rodney fThe staff are friendly and very helpful
ARBIE NGreat experience, the team at this location is awesome.
Colin SThe local crew was friendly, skilled and helpful
Charan BLocation was a bit run down, but U-Haul rep was excellent in terms of service and responsiveness.
Gordon KPeople expect their money to refund upon arrival not get a store credit.
Tigist WReceived rude text messages from this location!
MIR AExcellent service, knowledgeable staff, I called the customer service to resolve an issue before I left the UHaul location and the response was quick and very helpful. Keep it up.
Biola BMy favorite location to rent truck truck very good customer service
SIVANESAN K1-Star: Unsafe Equipment and a Horrible Experience for a Long Haul I specifically visited the Pickering location in person five days before my pick-up to request a well-maintained vehicle due to poor past experiences, and management assured me everything would be in perfect order. Instead, the 26-foot moving truck I was assigned for this cross-border road trip to Dallas was an absolute nightmare. Severe Safety and Maintenance Issues: Dangerously Loose Driver's Side Mirror: As documented in the attached video, the entire left mirror assembly was completely loose and shook violently while driving. It was positioned incredibly low, forcing me to constantly bend down just to look into it, but the severe vibration made it impossible to see anything regardless. My whole drive was hell due to this. Missing Blind Spot Equipment: The right-side mirror completely lacked a blind spot mirror. I had to pay out of my own pocket to purchase and attach a new one just to safely change lanes (visible in image_3.png). Concerning Engine Noises: The engine consistently made strange, unsettling noises throughout the trip. I was genuinely terrified the truck was going to break down entirely, which forced me to drive with constant anxiety wondering where we would end up stranded. Broken Windshield Washer System: The truck had absolutely no windshield washer fluid when I picked it up. I purchased and added fluid myself, only to discover the system itself was completely broken and would not spray. I had to repeatedly take highway exits just to manually clean massive amounts of flies and bugs off the windshield so I could see the road. U-Haul failed completely on basic safety and mechanical inspections for this reservation. Please do not give this truck to another customer before it is thoroughly fixed. For all the hassle, mechanical failure, and mental stress I endured on this trip, I expect a prompt and meaningful refund.
RAMKUMAR DExcellent service at this location.thank you and keep up the good work.
Houman Pquick, clean, well managed, great service and reliability on the vehicle.
Stavros TExcellent service, thank you for the friendly help and great job getting us in and out efficiently. Best location!
Bukhari IMake sure the vehicle is clean after use.
John FVery frieldy staff and checkin was made extremely easy. Same with returning, they didnt take much time and competed the process seemlessly. Would highly reccommend this location.
Jasveer DHe was a very nice man and his service was very good.
ABDUL QVery efficient service. Thank You
Leona BMuhammad is very friendly
Ibrahim SGreat place to rent and spacious area to maneuver a 20 inch box truck.
Jared APlease make sure all vehicles are cleaned
Shannon BIm a regular customer since 2012. Great customer service.
SIVANESAN KEverything is awesome
FREDRICKA WN/A
SHARONMAXINE WI booked a truck and trailer for 8h and ended up extending to 3 days (2.5h) this cost me close to $600 for 300 km drive. the owner/operator only told me after sending a bill of that amount that I could have used the flat rate of $99 with 150km included per day. I wonder why he did not tell me that everyday that I call them to let them know I have to extend the booking due to customs delays. It feels like they were just happy to charge the max when there was a little cheaper solution that could have guaranteed them a faithful client.
Yonin SBetter customer experience.
Vinay NGot 12 of the moving blankets. They left them outside and they were all soaked. It rained over night and the blankets they gave me were all wet and I couldn’t use them.
Daniel MGreat place to rent truck. Very good customer care very supportive satff and owner..
SIVANESAN KGood
NIJO JHow can you charge me for fuel charge when i refuel what i used and i have the proof. refund me my $31.95. this fraud.
MALACKY OIbrahim who assisted me was very knowledgeable and helpful with exceptional customer service. Everything was perfect.
Shiraz SBest location for uhaul truck
imran pReceptionist is great. Helping through all sources as much as possible.
Princepreet SThey over charge me for the rental, tire pressure under pressure. One Tie down strap is missing.
Silvio RIt is all good 👍
ABDUL RI highly recommend this spot to other customers Very Happy Thanks
rob mThe Location really great place to rent. the Customer care was awesome, the owner as well the person working there really great. there is no words to say about there customer care.
SIVANESAN KStaff were helpful in accommodating my after-hours return and provided clear instructions, but I’m glad I had someone with me otherwise I would not have felt very comfortable navigating the back of the building and large fleet area by myself in the dark.
Cathy E我预订皮卡车使用2天 只用1天车突然把我取消掉。当我去用车时无车可用给我造成经济损失。 费用多收了30元。押金没有及时退回给我。 我的心情很沮丧。
JIN SN/A
MARK FJust before returning the truck and filled in the gas and after putting in 15 liters the fuel guage reading went down, instead of showing more it is showing less.. Is this a setup or by accident?
qurram p