Customer Reviews for Rouge Valley Box Shop
(U-Haul Neighborhood Dealer)

Rating:

5.0

I had a great experience with U-Haul recently. The truck was clean, reliable, and perfect for my moving needs. What really stood out, though, was the excellent customer service.the receptionist, was incredibly helpful, professional, and friendly throughout the process. He made everything smooth and stress-free from start to finish. Highly recommend this location and a big shoutout for outstanding service!

Rating:

5.0

The location is awesome and I always came here to get whatever truck I want and the guy named zakki is very polite and calm and made the service exceptional

Rating:

5.0

The location was perfect and the guy name zakki made the service exceptional surely coming again and referring this location to my friend

Rating:

4.0

Their process was good. The person named Ibrahim was superb with the dealings a response time was quick. I would highly recommend this place.

Rating:

3.0

Fuel level was not full. But they told that fuel level is full and I need to return full.. I had to check n come back n update them ..

Rating:

1.0

Moving Price was too high. I dont have money to eat for next 2 weeks. Kindly return atleast 100 cad. Feeling So sad 😞

Rating:

1.0

The people there didn’t even look at us. It felt like a bias. I’ll never set foot on that property again.

Rating:

4.0

At pick-up, trailer had a flat tire. Attendant did fill tire on-site. Required topping up air during rental, leak was significant. Otherwise, a good rental experience.

Rating:

5.0

Very freindly service fast and on time

Rating:

5.0

Friendly and professional atmosphere.

Rating:

5.0

great service

Rating:

5.0

Everything was great & excellent customer service👍🏼.

Rating:

5.0

This place be the best place

Rating:

1.0

he gave me truck in different peice and charge me.different soon am going to sue this location i called severeal time to retuen my money back but unfortunate

Rating:

2.0

Very poor dirty location

Rating:

5.0

Truck was really very old brakes barely working we were feeling afraid while driving. No windsheild fluid, and Truck waa very dirty and my all boxes and matters got dirty it was not cleaned. I am not booking Uhaul next time may be home depot or enterprise. I should be getting refund.

Rating:

5.0

The service was great. The truck was clean and ran well. The only problem was that the windshield wipes were terrible and kept smearing the windshield. These need to be replaced asap.

Rating:

1.0

When I get vehicle fuel level same as when i drop vehicle to Uhaul parking but they stiil charge me extra $50 for fuel .

Rating:

5.0

You should do more better service

Rating:

5.0

Parking place keep clean and park the vehicle

Rating:

1.0

The neighbouring business got involved in where to park the truck. I was sent to a very unsafe back parking lot that was unlit and icy to walk on. They told me to park there because they wanted to use the parking space I had already claimed for their friends to park.

Rating:

5.0

Ali was great, showed professionalism and great communication!

Rating:

5.0

Very good customer service

Rating:

3.0

The rental vehicle had evident mechanical problems: possibly transmission or drive shaft. The truck would shutter when shifting from 1-2 gear or 2-3 gear. I had low confidence that I would get my moving task done which left me apprehensive.

Rating:

5.0

The staff here were incredibly helpful and kind, highly recommend!

Rating:

5.0

Many fallen leaves in the carriage.

Rating:

5.0

Service was quick even with a couple people ahead of us. Everything explained well, both pick up and drop off were easy.

Rating:

5.0

Perfect

Rating:

1.0

Truck was changed twice to two very different and much further locations. When I went to pick up, the app wasn't working. The call centre took more than 1.5 on the phone to help get the truck unlocked.

Rating:

1.0

The trailer was a handicap Jack was seized jammed not labricated broke my muscles to left it The back door gate one side lock pin was bent and very hard to lock it needed hummer and steal pin to get it in and out It was very bad location and should be equipment’s maintenanced for the safety purposes

Rating:

2.0

Left rear tire very low on air , I did not use it & return it back .

Rating:

5.0

No improvements, Zaif has been so efficient and on point, he did everything so smoothly in no time.

Rating:

5.0

This location is excellent Thanks Zakki for all your help 👍🏾

Rating:

1.0

I was stranded for an hour because the starter failed on the truck. Truck had to be towed. No compensation or even an apology for the inconvenience

Rating:

5.0

Muhammad’s service was great…

Rating:

1.0

The person behind the counter was clearly checked out. He had no interest in actually helping us and just wanted us out of the door as soon as possible. I had rented a furniture dolly, but he gave me an appliance dolly and said "that's all we had". This wasn't what I paid for at all and it made my moving experience much more difficult than it needed to be

Rating:

3.0

One way service needs serious changes. Picking up car in another city and driving for 2 hours to get it is really bad

Rating:

5.0

Staff friendly and efficient.

Rating:

5.0

Painless, zero problems, keep up good work

Rating:

5.0

The app needs improvement. Had to reenter data repeatedly before progressing

Rating:

5.0

Excellent

Rating:

2.0

Very dissatisfied with uhaul had an issue called head office and it was terrible in every way . Don’t bother asking for help there useless

Rating:

5.0

Zakki was really helpfull in serving us for uhaul. Made the experience exceptional and smooth. Overall great experience and 5 star to Zakki Pathan.

Rating:

5.0

Zakki was great at his job and was very helpful. I will be coming to this location every time

Rating:

3.0

These guys try to cheat by charging extra for gas even after I have pumped

Rating:

5.0

UHAUL customer service was awesome. The only issue I have had is sometimes the app does not work in some locations when doing a Return.

Rating:

5.0

I received a call on my way to the first pickup location and the person told me that there was a problem with the system when I reserved the trailer, therefore, the trailer had been double reserved. The person advise that I could get the same trailer to another UHaul location about 15 km away from the first location I was supposed to get the first reservation. Everything when very well when picking up the trailer. Once I got back home with the vehicle loaded on the trailer, we realized that one of the front strap did not hold the front wheel of the vehicle.

Rating:

5.0

Nothing to say anything bad