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DAMIAN L
Customer Reviews for Rouge Valley Box Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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RICHARD SPricing
EMMANUEL ASmooth process to rent a van from this location. Super friendly, understanding and patient guy. Van was clean and filled with gas. No issues at all. Definitely would go back to this location.
CARLA CGreat service
S THad a great experience renting a trailer from this U-Haul location. The trailer was sturdy, clean, and perfect for what I needed. Zakki was very helpful and professional—he made the whole process simple and stress-free. I’d definitely rent from here again!
satend sHad a great experience with this U-Haul location. The truck was clean, easy to drive, and ready on time. Zakki at the front desk made the process smooth—super friendly, professional, and answered all my questions. Definitely recommend renting from here!
NEHALBHAI VWasn't able to do online registration to pick up. Had to wait till the shop opened to get key. Wanted to charge me more than my contract called for but ended up correcting it. Wasn't able to give me the mattress cover I ordered and paid for in advance. Wasn't helpful as this was my first time renting a truck for moving and didn't have a clue what to do or expect.Didnt see the text message about having to take pictures of the truck before leaving the yard. There was a truck parked right in front of my rental so even if I had been able to do online check in I wasn't able to move the vehicle. Horrible first experience!
Zoe LExcellent service
LEBERT WOther than the damaged number plate everything else was perfect
ASHWIN SBad small in the car.
JAEHO YIt's a small location, but easier to move around at and get the equipment that you are using.
BRIAN AKeep high! 💪🏾
AMIROLD LThe service at this location was excellent. Even though it was busy when I got there. It didn't take too long to get the trailer and returning. It was very simple
PETER SI don’t think there is anything to be done needed
Muqeet aTransmission needs to be fixed. Can’t drive on highways.
Akash AVery bad service. Make sure to closr the bill properly because hr charged me extra for the fule
LAVAN PGuy was giving racist slur for no reason there should be proper investigation on this guy and should launch a notice against him.
CHINTAN LThe young man in the office that helped me was very helpful very polite and newest job well he was very quick got me in and out in a timely fashion and the bike trailer I rented was absolutely perfect recommend this location the young man in the stores on his own and he does an amazing job
GARY HKeep on being polite and respectful
JEANNETTE MPoor reflection of the U-Haul brand...
WILLIAM JStore promised a rate of $0.99 per kilometer as they did not have the van I reserved and had to give me a 10’ truck. and still I was charged $1.69 per kilometer . They take a credit card on file yet still try to charge a deposit larger than your rental amount . Never had this happen at another location.
KYLE CMohammad was amazing! He was very professional and efficient making up for not getting our original rental at another location. Thank you Mohammed!
GEOFFREY SBest customer service and support.
FARAZ SMohammed is amazing, always willing to assist
MAHINDAN PRented a U-Haul trailer from Rouge Valley Box Shop and had a fantastic experience. The trailer was clean, sturdy, and easy to tow. Staff were super helpful and made pickup and drop-off quick and smooth. Highly recommend this location!
NEHAL VGreat coustmer service Best location to rent uhaul in GTA
SAJID CCustomer service and the employee attitude.
CHES TThey overcharged me
Manmohan SI had a great experience with U-Haul recently. The truck was clean, reliable, and perfect for my moving needs. What really stood out, though, was the excellent customer service.the receptionist, was incredibly helpful, professional, and friendly throughout the process. He made everything smooth and stress-free from start to finish. Highly recommend this location and a big shoutout for outstanding service!
Rajan RThe location is awesome and I always came here to get whatever truck I want and the guy named zakki is very polite and calm and made the service exceptional
NOELITO AThe location was perfect and the guy name zakki made the service exceptional surely coming again and referring this location to my friend
Tajinder STheir process was good. The person named Ibrahim was superb with the dealings a response time was quick. I would highly recommend this place.
SHRAVANI SFuel level was not full. But they told that fuel level is full and I need to return full.. I had to check n come back n update them ..
SHASHIKIRAN BMoving Price was too high. I dont have money to eat for next 2 weeks. Kindly return atleast 100 cad. Feeling So sad 😞
Shibin JThe people there didn’t even look at us. It felt like a bias. I’ll never set foot on that property again.
BLAIR GAt pick-up, trailer had a flat tire. Attendant did fill tire on-site. Required topping up air during rental, leak was significant. Otherwise, a good rental experience.
Corin MVery freindly service fast and on time
SAJID DFriendly and professional atmosphere.
GEM Vgreat service
Custom HEverything was great & excellent customer service👍🏼.
SAJEEPAN SThis place be the best place
BRIAN Mhe gave me truck in different peice and charge me.different soon am going to sue this location i called severeal time to retuen my money back but unfortunate
USMAN MVery poor dirty location
Parminder PTruck was really very old brakes barely working we were feeling afraid while driving. No windsheild fluid, and Truck waa very dirty and my all boxes and matters got dirty it was not cleaned. I am not booking Uhaul next time may be home depot or enterprise. I should be getting refund.
JAIMINKUMAR PThe service was great. The truck was clean and ran well. The only problem was that the windshield wipes were terrible and kept smearing the windshield. These need to be replaced asap.
WILLIAM HWhen I get vehicle fuel level same as when i drop vehicle to Uhaul parking but they stiil charge me extra $50 for fuel .
AMRITPAL S