Customer Reviews for Route 20 Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Route 20 Self Storage

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David C.
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I was literally delighted with how simple and easy the online pick up was. I was very happy with everything about this rental experience. Thank you!

Aaron A.
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The furniture pads i ordered were not in the truck, so a little more attention to detail would be nice.

Edward F.
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Have the vehicle full of gas at pick up. I did not appreciate having to play the guess how much gas to put in the tank to return it to the same level as I picked it up. I ended up paying for an eighth of a tank that I didn't use. I would prefer to get a vehicle full of gas and return it full.

James H.
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The Uhaul office was not open at 12:30pm, although the sign on the door showed hours of operation starting at 11 am. I had wanted to pick-up additional moving blankets and mattress covers. Also, I wanted to pickup the truck in Hudson MA (which I can walk to), but my reservation got moved to Marlborough MA (and needed to find a ride). The 20' moving van was probably the nicest Uhaul that I've ever rented, it only had 104k miles and ran well, and was clean and in really good condition.

jennifer L.
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I was charged for two rental periods on a same day pick up and delivery. Also, when I arrived during normal posted business hours (11 am) no one was there to assist me.

SEAN W.
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Andy D.
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Joseph G.
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Paul D.
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Took an extra hour to get our truck. Was told the pick up local toon would have 24/7 service and when we showed up there was no one there. The online pickup was not easy either. Overall terrible experience.

Patrick N.
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I understand the vehicle pickup was switched to this location 24 hours before I was to start my rental. I ordered 3 dozen moving blankets and they were not there. I simply got a “o I don't have any more of those”. Sure I got my money back but I needed them. Uhaul for me in the past had great communication, the ball was dropped here unfortunately. It caused me to spend more on wrapping supplies last minute.

Kenneth S.
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Katy T.
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Keith C.
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Germano S.
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This was my first attempt to rent for that day. The first attempt was done online and for a pickup at Storage Plus UHaul Hudson. Got there right before opening at 9:00 am but was never able to get the truck and the people there were not much help. Called U-Haul to resolve the issue and could never get through. Ended up driving a few miles to a new location which allowed me to rent a truck on the spot.

Richard G.
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Jon S.
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The location is in the back far away from the street and feels unsafe. A dead rat by the stairs to the office was creepy - seriously.

Nara N.
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Alfred V.
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Dmitriy R.
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Jeff S.
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Everything was excellent. Keep up the great customer service.

RENATO R.
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Mauri C.
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Nicole N.
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Sean D.
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I'd like someone to call me! My uhaul was not available at the location I needed which cost me extra money and time. 617-510-7149

Jeanbertrand G.
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I got charged 175$... my contract stated It should be no more than 70-90$, the guy at the location kept saying he doesn't know why this is happening. I just need my money backs and no one seem to be able to help and it's frustrating

Christian Ray F.
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Cleidson P.
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Benjamin S.
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ALEXANDRE A.
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FRANK K.
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James B.
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Very easy check-in and check-out using iPhone. Cargo van was clean, well serviced and had only 7000 miles on it. Worked great for an apartment move.

Cathy S.
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online check in/check out took more time than expected

KARL H.
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Susan M.
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Vivian M.
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Please update pictures on file

Nicholas M.
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Steven Z.
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Nothing great job!

Anntionette C.
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Joseph F.
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Hours 9-1 are awful and 9-9:15 on Saturday. The remote pick up and drop off was horrid. I will never use this again.

Jonathan D.
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Gerardo C.
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Miguel P.
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JESSICA M.
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Jessica M.
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Erildo R.
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SURANJAN L.
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Steve L.
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Trailer was not prepped for rental: one of the front tire safety straps was cut apart with a knife and its ratchet tightening system was jammed solid. The other front side tire strap ratchet system needed more than 30 minutes of work to unjam it.

Maureen M.
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So easy to reserve online and then just pick up. The man that worked there was very nice. Sorry I do not remember his name

Sara N.
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Make sure everything that was ordered is in the truck. Missing a dolly that was paid for, had to drive to Northborough to get one.

Emily Z.
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Thanks regarding the gas issue. Helped offset the moving blanket disappointment. Happy thanksgiving

James M.
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Customer did not leave a comment.

Andrew W.
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Hours are limited so plan well. That being said, when I thought I was going to be late and called, it was no problem. Drop off easy and receipt emailed quickly as promised.

Vincent U.
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Fabio M.
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I had rented two dollies but they weren't inside my van, I used my cell phone because I needed the van before store opening hour so I had to come back to get those accessories and spent few miles unnecessarily

Ophelia N.
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Janice K.
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I was charged for a furniture dolly that I never received. I told them that in the return process and never got my $7 back.

Barbara C.
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Great experience Good equipment

Jeffrey A.
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David C.
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Gentleman who helped us was terrific!!

rudy F.
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Ronald R.
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Robert S.
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Just dropped it off after hours. went smooth.

Karen A.
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steven T.
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Michael K.
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Dave K.
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ELMER M.
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I ren a mini ban for 2 hours. and. the charges me $67 the next day I called the location because I noticed that they took one payment of $67 en also they took two more payments of $66.23 x 2 = 132.46. so when I ask the guy on the office abut that. hi just told me that his been there for 15 years and never. something like that has happen before so I gess I rent a 2 hours for. almos $200

Michael K.
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Owner was a pleasure to do business with.

milena M.
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Office was not like the other stores but was ok for pick up and drop off a trailer. I received a used box that end it up not in need of and could not return because it was used. Trailer was clean and well maintained. Attendant was very helpful.

Greg L.
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Customer did not leave a comment.

ANTHONY P.
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Convenient location, good rates

Paulo C.
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MARK H.
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ruth L.
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Nothing. It was great, convenient and friendly. I've used in the past and would use again if I had to. Thanks

Rovshan J.
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Saribell A.
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Very good!

DAVID G.
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michael F.
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Kyle D.
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TERRY H.
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all is well

Daniel K.
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John M.
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More attention to the vehicle. The low tire pressure alert was activated. The "info" light was on the dash the entire time. Gas tank should be full. It is very difficult to estimate the amount of fuel used when the vehicle is not full at pickup. The windshield was very dirty. And, the Uhaul app didn't work.

Nicholas M.
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Absolutely nothing, the experience was top notch. I wasn't aware of the ability to rent even when you aren't open until a few weeks ago, that is a great service! I will definitely use your location the next time I need a truck.

Adam H.
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The location and vehicle were fine. I would improve your online check-in and check-out process.

Jennifer K.
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Customer did not leave a comment.

Ed M.
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Lights didn't work as soon as we tried to pick up trailer

Casey B.
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Went in to get packaging and ended up renting a truck and tow dolly. Dean made it easy to reserve after U-Haul Traffic center had failed to help me.

Alexandre S.
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Excelente serviço. Top

Rafael H.
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Mariela M.
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Philip R.
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Patrick S.
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Easy transaction, clean equipment. Would use this location again.

Carl C.
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Customer did not leave a comment.

Stephen L.
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U-Haul rarely honors my pick-up location selected on line. I consistently need to call dealers back-and-forth. In every instance, the truck has been available at my preferred location, even though the website re-routed my rental elsewhere. This makes for a frustrating rental experience. The trucks themselves and u-haul dealers are great.

John L.
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Linda F.
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Deane H.
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We had ordered 2 dozen blankets - they had only 8. One mirror on the truck was broken. A message that the left front tire needed air came on immediately, and never went off.

andy M.
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Customer did not leave a comment.

Nicholas C.
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I dropped off the rental on Saturday as agreed but the office was closed when the hours on the website indicates open. I called and spoke to a worker when I called to confirm they were open but the jentelman suggested to just leave the trailer in the lot which was fine but I got charged almost 30 dollars for an additional day. This does not seem fair in my eyes.

Patricia B.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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