The app wouldn't locate me even though I was sitting next to the moving truck. The office wasn't open at 4 pm to help me and I had to chat with support then call the 800 number to process the pick up. What should have taken 5 minutes took over 1/2 hr and inconvenienced my ride.Maryellen R.
Route 20 Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Marlborough, MA 01752
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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The location was great as always. The only issue I had was with the app. Scanning the back of my license was very clunky and didn't follow the instructions or example. It was only by dumb luck that I got it to go. Then I had to edit my address that the app auto-populated to add my apartment number before it would let me proceed. I called the customer support line for help because it seemed like the app was just stuck. When it came time to return the truck I had to call the customer support line again because the app refused to proceed through the "Return my truck" section. The rep had me go through the website and do it manually. Thankfully that worked. I did notice the cell data reception at the location was poor, so perhaps that may have contributed to the issue. Maybe a cell booster should be provided any Uhaul location that rents 24/7 so the customers can use the app without issue.Nicholas M.
Great and efficient serviceMatthew R.
Good experienceJibu J.
The online check-in didn't work and we had to go in the office. If the office were closed, we never could get the Van. You can't offer this option.Jocirlei D.