Everything good.. went smoothlyALISON B.
Customer Reviews for Route 3 Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.IRSHAD A.
Customer did not leave a comment.ADAM K. | Overall Experience
Customer did not leave a comment.ROBERT R H.
Customer did not leave a comment.STEVEN GLEN C.
Customer did not leave a comment.RODNEY WAYNE G.
Truck was in stock, but having reserved truck 1.5 months in advance of needing, called day prior to pick-up and was told they weren't sure if it would be there and I may need to go to another location 1 hour away. If a reservation is made well in-advance, there should be no doubt it will be available for pick-up at desired location.JIM F.
I had a terrible experience getting my truck on a Sunday. I did it all online. I got the truck number and the keys from the box. I should say first that I requested a 15' truck initially but was told they would not have one and they would upgrade me to a 26' for the same price. They key I got was for a 26' which was parked between 2 others. When I put the key in the ignition and depressed the brake to start, I got a weird noise and key would not turn. I called UHaul and waited 20 minutes to speak with someone. They told me they did not know what was wrong so put me through to Roadside Assistant. The man I spoke with there was very nice although he said he was not a mechanic and couldn't really help in that way. He told me to go home and he would call me to figure something out. About a half hour later, after he spoke with a mechanic, they realized that I had thr wrong key. They key number I had belonged to a 15' truck. There was a 15' in the lot but I assumed it must have been for another client. The key did work in this truck although I had rented a dolly as well and it was not in the truck. I spoke with a man at this location on Monday and he was confused that I had not taken my key from box 1 and the first truck which he had prepared with a dolly for me. He said that whoever prepared this contract up had messed it up. He apologized and was not sure how it happened. I actually was quite shocked that UHaul had not offered to do something for me given the loss of 4 hours moving time, no dolly and the total inconvenience and frustration of the situation. I think they may have reimbursed me for the 2 day dolly rental but have not actually checked my credit card. This was a terrible experience and I would not recommend anyone to pick up a UHaul after hours at a location. I thought maybe as a gesture for my inconvenience maybe they would just charge for one day rental but no, nothing was done in that respect.Michele M.
Customer did not leave a comment.ROBERT JAMES H.
Customer did not leave a comment.ROBERT P B.
Customer did not leave a comment.Dennis H.
I had to drive 3 hours instead of 10 minutes to get the trailer. Have the equipment ready where I reserved it months ago.Brian Douglas S.
Customer did not leave a comment.Nelson P.
Customer did not leave a comment.JENNIFER LOUISE W.
Customer did not leave a comment.IAN B.
Top shelf, the attendant acted like the owner in care and service. if he was not the owner then the owner has hired well.Kevin C.
Customer did not leave a comment.COLBY JOHN B.
After hours experience was horrible...will never recommend to anybody...a nightmare...definitely will write 1 * reviews everywhere I can. Was fully booked 24 hours ahead and toked us almost 2 hours to get the key the next day ....worse exercise ever ...never againSIDNEY HARRIS T.
Route 3 self storage is very clean and has very high standards. Their staff went out of their way and contacted me to make sure I had no problems.Michael Troy M.
Customer did not leave a comment.Kadeem Sinclare A.
From: Darrell [mailto:firstname.lastname@example.org] Sent: May-11-21 1:23 PM To: 843006_AFM@uhaul.com Subject: FW: U-Haul Contract 93532377 SECOND REQUEST From: Darrell [mailto:email@example.com] Sent: May-03-21 8:47 AM To: '843006_AFM@uhaul.com' Subject: Trailer rental 4x8 Bathurst to Bayside I rented an identical trailer and returned on April 24, 2021 and was allowed 3 days. This one only 2 days. Is this an arbitrary decision? Regards Darrell Darrell B Weare CPA CA CPEDarrell W.
Customer did not leave a comment.Amanda L.
Customer did not leave a comment.Melissa S.
Customer did not leave a comment.KATHLEEN SARAH J.
Great service, very accommodating and friendly - a good experience, thank you.john G.
Customer did not leave a comment.GARY BRIAN M.
Customer did not leave a comment.JOHN M M.
Customer did not leave a comment.KELLI M MCINNIS M.
The alignment was severely misaligned. The vehicle constantly pulled to the side. The "check oil" light came on with a warning that the oil was only at 10%. The staff did not care when I told them - it was the end of their day, so they thanked me for telling them about their negligence and billed me on Monday. The floor heaters did not work - my feet were literally numb for the entire drive. I forgot to mention this at the time as I was pissed off and trying to take the high road. I reserved a vehicle, but still had to call the afternoon before to make sure they didn't rent it to someone else. Embarrassing and dangerous level of service. The alignment being so out of whack could have been disastrous for a less experienced or or less attentive driver. There clearly needs to be a safety review at this establishment. I'm happy to discuss further to ensure this type of situation doesn't happen to someone else. Thanks for reading but no thanks for the experience, Adam Ganong 506 292 1114ADAM PHILIP G.
Customer did not leave a comment.ROBERT W.
wet seamless and wasyLARRY W F.
Keep doing the samewilliam B.
A 10' truck was booked Sept 18 for Oct 25, however 3 days prior, U-Haul notified us that we would be getting a 15'. This longer vehicle posed a parking and manoeuvring problem for us at our residence, causing us to load items using our own dolly and the truck ramp which involved more lifting and lowering and pushing of items which was difficult for us as we are seniors. The original plan had been to back the 10' up to the level deck at the rear of the house. Due to the distances and time involved to drive to other U-Haul centers, going to fetch a 10' truck at another depot was not an option. We also expected either unlimited mileage or at least some grace mileage included since it was a round-trip rental. The speedometer was in miles per hour only, which made keeping to the speed limit a problem (in Canada we go by km per hr) and there was no cruise control. Because the rental company is not open on Saturdays or Sundays, we had to rent on a Friday and return on Monday for a total of $496. Whenwe received the phone call telling us we would be getting the 15' truck, the question was posed "why? as we had seen one sitting on the lot all the previous week?" and we were told, "someone in St. Stephen needed it" ... we thought booking the truck well in advance would have given us priority, but I suppose U-Haul saw it could make more money by renting us the longer truck to go to Sussex, NB and back. Since customer satisfaction doesn't seem to be at the fore front of U-Haul's operation, we were actually surprised you even wanted a review from us ... for all the good it will ever do us, we almost didn't write this review because it is doubtful we will rent again from U-Haul in the future.william V.
Customer did not leave a comment.KEVIN B.
Stacey was excellent to deal with!!!!!!DEBBIE C.
Customer did not leave a comment.chris J.
Staff there is super patient and helpful. We are first time trailer users and he went thru all the ins and outs for us. Really appreciate it.vivian P.
it was greatBEV V.
Excellent service in Saint Stephen.Grant D.
Stacy was extremely helpful and professional in assisting me with the trucks. Thanks!GORDON L.
Customer did not leave a comment.ERIC B.
Customer did not leave a comment.Dragutin V.
The knob was missing on the driver's side window crank and the window whistled on the highway.Adam K.
not muchROBERT W.
Great service. Able to get the size of truck that was needed.gary M.
Customer did not leave a comment.jeff R.
Customer did not leave a comment.David M.
Excellent to deal with and forest equipment.Matthew W.
Thank youStephanie R.
Customer did not leave a comment.BILL K.
nice equipment,good rates and we are very happyDAVE D.
Nothing, very friendly professional Service and answered all my questions.Gary I.
the complete rental was terrible !!!!!Robert S.
Customer did not leave a comment.Philip M.
Really Amazing People helped me 100% Will recommendADAM A.
Very good serviceStanimir P.
Customer did not leave a comment.john H.
All good, friendly and knowledgeable staffGERALD I.
The owner was most accommodating in my situation and very personable. Would highly recommend this location and service to others.stephen S.
Customer did not leave a comment.Connie C.
The location of the uhaul company was fine, but dealing with the reservation online and by phone was totally ridiculous. It took very close to two hours to finalize my reservation and get the key to the truck. I was told initially that I did not need to create a uhaul account on the website... just to call the number the morning of the move and they would walk me through it. I called the number that morning and was told I needed to create an account. Then it took the two hours to get it finalized. This held up the people helping me load the truck. I even lost one helper due to their available window to help me. I told the person on the phone that I would appreciate a discount for the time I lost. She said a manager would be in touch with me, but one hasn't reached out to me yet. I am not impressed with the uhaul service at all!ELISSA A.
Customer did not leave a comment.allan H.
Customer did not leave a comment.mark O.
Nothing. I have no complaints about my experience with this location...JASON M.
Customer did not leave a comment.John B.
Customer did not leave a comment.DAVE L.
Customer did not leave a comment.ALLAN H.
Customer did not leave a comment.Tara L.
nothing. it was all good.GORDAN W.
Customer did not leave a comment.dale M.
Customer did not leave a comment.john H.
Customer did not leave a comment.Jeffrey J.
Customer did not leave a comment.ANGUS C.
Just cleaning out the space in our garage so we could keep the car in there in the winter. Short move to storage unit. Good service, this is our second use of U-Haul this month.john C.
Quick and painless Thank yougary S.
Customer did not leave a comment.olesia T.
Customer did not leave a comment.william V.
I have to give a shout out to another location.. in Saint John on millidge ave. I tried to rent a trailer but it turned out my hookup wasn't working but the guy there really was helpful in trying to get it to work.. great friendly service for sure.mark C.
I great experience. Thanks for the use of the truck. We managed to move all furniture and materials for our grand-daughter and her husband from Saint Andrews to Saint John. A great family experience.John C.
Customer did not leave a comment.troy M.
Honestly, from my experience I would not hesitate in recommending this location. The staff was exceptional in every way,very accommodating in all aspects.Very happy.james T.
Customer did not leave a comment.chris J.
Customer did not leave a comment.SHELLI M.
Service was easy and quick.gary L.
The "right equipment guaranteed" is NOT an accurate statement. I ordered a 15' truck because the 10' truck was not available at this location. The day before we were scheduled to pick it up, I was told only 26' trucks were available at this location. This should have been noted when booking the truck, I would have booked elsewhere. Bigger truck, bigger gas bill, truck was only half full, floor only, nothing stacked. I was assured that the mileage was plenty from start to finish including the return location. It was not. This was a move only in Canada of 1 senior citizen. Mileage was through the US and not Canada and they charged the senior more mileage. Public, find another company to use, there is more than just U-Haul out there.Heather R.
Dave & crew are #1fred S.
Customer did not leave a comment.LENNARD C.
Customer did not leave a comment.Felipe C.
Good experience.JOEL R.
Customer did not leave a comment.Shirley W.
Customer did not leave a comment.gary M.
Customer did not leave a comment.RYAN B.
Customer did not leave a comment.JANET D.
Customer did not leave a comment.TONY G.
Customer did not leave a comment.Susan G.
The process of picking up and returning was excellent as well as the representative, however the trailer leaked through the roof and the point of the trailer was to both transport and store antiques out of the elements. Very disappointed that I wasn't made aware of the leaking roof. Had it not poured Sunday morning for 5 hours this would not have been an issue- however it did and it was. Everything else was A-1 and would be deserving of a higher rating - however a leaking roof is a big deal for a moving trailer.COLBY B.
Customer did not leave a comment.STACEY A.
Customer did not leave a comment.toni P.
Nothing. Went very well.PAT W.
I live Saint John and this a 75 drive one way to pick the cube van.Troy R.
EXCELLENT CUSTOMER SERVICE!RICHMOND T.