Customer Reviews for Route 37 Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Route 37 Self Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Cory O.
Rating:

In 10 degree weather he was out there loading the trailer on for me! Awesome job!!

CHRISTOPHER T.
Rating:

Customer did not leave a comment.

Frances A.
Rating:

To start, I asked for a personal call the day before to confirm equipment and pickup. They did not call. Morning of pickup the location did not show up so I had to call direct #. They put me through to the local manager. She was wonderful and so helpful. There was only 3 trucks and a pickup at this site. My truck was parked away from from the rest. It should have been parked right at the building. There was plenty of space. Next, the equipment I asked for was not in the truck. No hand cart, no blankets. Next, the keys, trying to get to them, I was told they were in box 2. It would not open and when it's in the low 30's outside and your handling a steel lock trying to open it, it's a pain in the butt and not fun on the hands. That wonderful lady that was on the phone with me told me to go sit in my car and stay warm and she sent her husband up to help me. It turns out the keys were in box 1. Then a employee shows up. He did not get in a hurry to help us out. He went looking for a hand cart and blankets. I want a doz., got 6. I never got the handcart. I was not charged for either. Good thing I had some blankets I could use. When I returned the truck, the guy was still there, but never went to check truck. I did no damage, so all was good there. I ended up only using 14. 2 miles instead of 25. Also he is saying I returned truck with the 1/4 tank of gas th6was in it when I picked it up. Well, I put in $ 18 as soon as I got to town. So I returned it with just over 1/2 tank of gas. I just feel like that location did not take the time to follow up as I asked, nor did they care enough to provide the equipment I asked for. That's not how to run a business.

Tiffany B.
Rating:

The owner of this location is very responsive. He is also quick to fix something if you tell him something is wrong.

Stephen S.
Rating:

Customer did not leave a comment.

Bruce D.
Rating:

The man who helped us was very polite and helpful. I chose this location because of positive reviews I had seen and now I can say that I agree with them.

eric R.
Rating:

Customer did not leave a comment.

William N.
Rating:

Customer did not leave a comment.

Scott S.
Rating:

Customer did not leave a comment.

Kristina B.
Rating:

Customer did not leave a comment.

Connie R.
Rating:

Jeff was very helpful in getting the trailer hooked up and with directions on use. I have rented from this facility many times over the past couple of years and he has always been great and have had no issues. Couldn't ask for better service.

Andrew M.
Rating:

Customer did not leave a comment.

Matthew F.
Rating:

Customer did not leave a comment.

Gary P.
Rating:

Customer did not leave a comment.

Kevin C.
Rating:

Nothing to improve on. He was very helpful and knowledgeable and made me feel comfortable with pulling a trailer before I left.

John B.
Rating:

Only problem was driver side mirror would not stop moving. About every 100 miles I had to get out and tighten it up. Other than that it was a great experience. Truck ran and drove very good.

Gary P.
Rating:

Customer did not leave a comment.

Kay G.
Rating:

Jeff was great! Extremely helpful, very knowledgeable, professional and personable! He was willing to help adjust times to accommodate, even though I didn't end up needing that, it was nice to have it offered! Would highly recommend Jeff and his location in marion. ????

John D.
Rating:

When I asked about moving blankets he said "Yes I can rent them to you for $10" I was not told there were blankets already in the truck that I would have used, saving myself 10 bucks. I felt gouged. Otherwise a good experience.

mike R.
Rating:

Customer did not leave a comment.

Bianca J.
Rating:

Great service!!

Robert W.
Rating:

Since we have been disappointed with U-haul as a whole we will not recommend any location. Marion facility was great!

alexis W.
Rating:

Customer did not leave a comment.

Douglas C.
Rating:

Customer did not leave a comment.

Nicholas H.
Rating:

Customer did not leave a comment.

Kevin S.
Rating:

I had special help from Joe Smothers. He made my experience with U-Haul a great one. I don't plan on moving anytime soon but I work at a job that a lot of people move around. I will definitely tell them how much help Joe was. Thanks Joe you were great help!!

Debbie M.
Rating:

Customer did not leave a comment.

Cindy A.
Rating:

Customer did not leave a comment.

Ed K.
Rating:

Customer did not leave a comment.

Tracy N.
Rating:

Quit "re-entering" reservations, and "accidentally" leaving additional fee based options "checked". This is a deceptive practice, I have been over charged my last four rentals. (This is the only rental option in my area.) And the Representatives that "will call within 48 hours" never have.

Willard W.
Rating:

We've rented a lot of U-Hauls over the years and this was by far the best service we've ever experienced.

holly P.
Rating:

We often you U-haul with out business moving clients. This was not a good experience. The truck was smaller than it appeared in the picture and we were charge a cleaning fee which when I called was to be removed but I have not seen that new bill yet. Also, client said when she went to pick up truck the worker appeared to be drunk. We will not be using this location again.

CASANDRA J.
Rating:

The woman that helped me with my reservation was the absolute best I couldn't have asked for a better person. The man was absolutely great also.

Nathan C.
Rating:

Someone had been smoking in the truck so it stunk like smoke. Then I had to wash the windows because they had so much smoking film on the window when the sun hit the window you could hardly see through them. Other than that the experience was great.

Samuel C.
Rating:

Customer did not leave a comment.

kevin W.
Rating:

Customer did not leave a comment.

Mark C.
Rating:

Customer did not leave a comment.

Bill H.
Rating:

Customer did not leave a comment.

Karen C.
Rating:

Customer did not leave a comment.

Clayton Y.
Rating:

Customer did not leave a comment.

keith P.
Rating:

Although most of the truck was clean, there were very old cookies found behind and under the seats. Also, while we didn't notice during checkout, at our first stop both right tires were severely low on air pressure. In fact, the "inner" tire was nearly flat.

Kimberly T.
Rating:

They stayed open late for me as I was coming in from out of town. He was very helpful and concerned that I get everything I needed to make our move as stress free as possible. Awesome Guy!

mike R.
Rating:

Customer did not leave a comment.

Joyce S.
Rating:

Nothing

David S.
Rating:

Customer did not leave a comment.

Thomas L.
Rating:

Owner (Jeff) very personable, accommodating and professional. If I ever need U-Haul services in Marion, IL area, will definitely use this location. He called day before return date with very good and concise driving directions and hours.

frank S.
Rating:

Jeff is incredible to work with on a consistent basis... we established a business relationship in July 2018 on an ongoing basis....would highly recommend for your UHaul needs!!....

Richard J.
Rating:

Jeff was really helpful. We had reserved the 20' truck, and Jeff had it pulled up and waiting for us. My husband then decided to up grade to the 26' truck and Jeff was very helpful. I would recommend this Uhaul location to anyone.

KARL B.
Rating:

Customer did not leave a comment.

Randy L.
Rating:

nothing. Jeff was very helpful and explained everything.

fred H.
Rating:

Very friendly staff! Glad I chose this location!!

Tantri G.
Rating:

All U-Haul sites should be like this one. Jeff in Marion, Illinois went beyond expectation. He really took care of me as a customer. I recommend him completely. Thank you.

Tony G.
Rating:

Customer did not leave a comment.

Norman C.
Rating:

The attendant asked for my paperwork, and had me back the trailer where he wanted it. He hurried back to his computer, checked the contract, and gave the ok. I was then handed the paperwork and he wasn't going to go out into the rain and unhook the trailer. I respectfully said that my back made it impossible to help, and he then relented . . .moving outside to remove the trailer.

dylan R.
Rating:

Customer did not leave a comment.

William B.
Rating:

If a reservation is made in advance, try to have the requested rental at the facility requested. Had to drive extra miles to & from to pickup truck, which required us to change plans day before. Otherwise, very good experience!

Seth O.
Rating:

The dealer was supposed to open at 9 am. I had to wait about 10 minutes before the owner(?) arrived. A nice looking dog tried to attack me, but was thankfully tied up. Once the owner(?) arrived, he was friendly and nice to deal with. However, none of my information was in his system, though I reserved the truck online. The truck was in rough shape... big scrape on the right side, broken right mirror, etc. I was concerned he would blame me for the damage, but he did not. I would say that this is was an average experience. Some parts were good and other parts were bad. If this is your only choice, like it was for me, you should be fine. Warning... I requested a 17' truck. They only had a 26'. I wasn't used to that size.

jim S.
Rating:

How can you improve on excellent service

Dennis P.
Rating:

Recommend to pic up at the Marion Motel location! I called ahead to ensure that someone would be ready to assist with the pick up. When I arrived there was a sign on the door reading "back in a few minutes". After waiting 30 minutes I called and was informed that the owner was away running personal errands. I've rented U-haul products three times from this location and only once was the owner readily available. I will not use this location in the future.

Charles F.
Rating:

Customer did not leave a comment.

ann C.
Rating:

The UHaul Dealer Mr. Jeff Meyer in Marion, Illinoid was excellent..we would highly recommend his Dealership to anyone needing tbis type of service..very accommodating... We would not hesitate to return there in the future.

TRAVIS R.
Rating:

Customer did not leave a comment.

scott M.
Rating:

The owner of this uhaul location was excellent and went out his way to help us. We were running very late due to a personal vehicle issue and he stayed until we arrived to get the trailer. Thank you again.

Linda L.
Rating:

They did a fine job...I called a half hour before we got there to be sure everything was in order, and they had the trailer ready for us to hook up.

faries S.
Rating:

Amazing representative was super great and very helpful. Would rent from this location anytime.

Uriah P.
Rating:

None he was great !

Miles M.
Rating:

The customer who had the trailer before me, failed to recognize that the trailer needed to be back at the predetermined time; the trailer was not there when we arrive for our pickup. We waited almost two hours for the trailer to arrive. This is not a problem with the location, rather an issue with the scheduling of the equipment. The other customer seemed to not care that someone else need the equipment. There should be some kind of penalty for late return and scheduling should be conducted with "padding time" between same day drop-off and pick-up.

Ron E.
Rating:

Jeff was GREAT! I will use him from now on. PERIOD! You should be proud to have him as a dealer.

tim M.
Rating:

Customer did not leave a comment.

JEFFERY E.
Rating:

Customer did not leave a comment.

Scott S.
Rating:

Customer did not leave a comment.

darrin B.
Rating:

Customer did not leave a comment.

nancy N.
Rating:

Proprietor was friendly and helpful. When he found out I had no other transportation at the moment he gave me a ride home. Who does that anymore? Awesome! Would recommend to others.

jennifer G.
Rating:

The equipment I had reserved online as well as the size truck originally reserved were not available. The young man was unprofessional, frequently not on site and had a nasty dog running around the place that clearly was not potty trained. He had attempted to overcharge mw by $60 of what my online cost was listed to be with the larger truck and unavailable equipment. Once I brought in my husband he claimed that was just a misunderstanding. Never again will I use this location, and I will be informing all my friends and family of my experience with this establishment. It was absolutely shameful and words cannot begin to express my displeasure.

Vincent F.
Rating:

The whole experience was excellent at this Uhaul location. The owner/ exployee was very friendly and helpful. I should note that previously I rented a uhaul from the Marion Motel location (which is not the one that I rented from this time), and that experience was the exact opposite. They were rude and unhelpful.

James C.
Rating:

Could not get uhaul app to work, which delayed my move. App not working is unacceptable

melody R.
Rating:

Customer did not leave a comment.

mike R.
Rating:

Have the voice mail box of U-haul rental facility ( Not Full ) so customer can leave a message after or before regular hours of operation when they return a U-haul Trailer.

LISA S.
Rating:

Customer did not leave a comment.

jeremy C.
Rating:

Customer did not leave a comment.

TJ M.
Rating:

Customer did not leave a comment.

Garrett B.
Rating:

Customer did not leave a comment.

Libby E.
Rating:

Customer did not leave a comment.

matthew G.
Rating:

Customer did not leave a comment.

mark H.
Rating:

Excellent customer service and even had the truck warmed up for us the next morning when we got there. Much appreciated when it's 7 degree's outside. :)

Willard E.
Rating:

Everyone that I dealt with when I picked up unit and returned were very cordial. I would be very happy they represented my company!!

Roy A.
Rating:

Great Service

gary D.
Rating:

Customer did not leave a comment.

CURT W.
Rating:

Customer did not leave a comment.

noel R.
Rating:

Truck was clean, but needs repaired/maintained better. Roughest uhaul truck I've ever been in. Brakes going out, rattled, wind coming in through poorly replaced windshield, engine light was on, just generally bad. Friendly staff at both places.

judy L.
Rating:

Just what we needed for our job!

NOEL R.
Rating:

Customer did not leave a comment.

amy S.
Rating:

Customer did not leave a comment.

RANDY K.
Rating:

Jeff was very polite and came out to greet me when we pulled in!

brain S.
Rating:

Excellent Service!! Very friendly and professional. Will do business again when needed. Thank You!!

Sharon J.
Rating:

Customer did not leave a comment.

RUSSELL S.
Rating:

Very nice and friendly !!

Raymond F.
Rating:

Customer did not leave a comment.

Raymond F.
Rating:

Customer did not leave a comment.

Peggy W.
Rating:

I was overcharged for insurance coverage by $14.00 and contacted my local U-Haul location three different times and never got this resolved. So I do not recommend this location.

No reviews have been submitted for this location.

Back
To Top