Customer Reviews for Route 401 Auto Repair

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Route 401 Auto Repair

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Lee J. on

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There quote of how much I had to give was off $300 more than what was quoted on the computer and also the information in which the call system called to verify. If one pays with a debit card you will have a hold on your card for a certain amount versus if you pay for the truck with a credit card (this was not explained up front to me). Call Center representative stated that boxes would be at this location and the employee stated that they only rented trucks. I had to end up going to another location to get boxes and other supplies. Employee assisted in getting the issue resolved communicating with his boss and I with the call center. Very Time Consuming. Thank goodness for emails and texts!

Elizabeth B. on

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The location was closed for New Years since I returned it on the 1st. Dropped everything off via the U-Haul website. Had a little trouble with cell phone reception.

joefred j H. on

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Scott Y. on

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CARLOS M. on

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The information (mileage and gas amount) for the truck wasn’t updated from the last trip. I was told the truck had a full tank of gas, but confirmed it was left at 3/4. Because the app was not working the pick-up location told me to have the drop-off location to call them. I wasn’t given any paperwork, nor was the miles verified. When I dropped the truck off, I explained the app and gas situation, drop-off location wouldn’t call. I called and connected the two. Drop-off location confirmed the issue I brought up about the gas amount. Drop off location calculated approx 110 miles. The information for the truck was incorrect upon my pick-up and I was charged in additional 80 miles on top of my given 30 miles. My commute was from Raleigh to Durham One-way. Both locations used the incorrect data that I made pick-up location aware of, and they promised to make it right upon my arrival. I didn’t have the truck long enough to make those miles, but I was charged for them, and was told they can only go off of what the computer says. Very frustrating experience to be charged an additional $38, and it’s confirmed by pick-up location the gas amount entered was incorrect.

Viktoria T. on

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benjamin S. on

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albert F. on

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Courtesy to the customer when dropping off a U-Haul and make sure that the paperwork is correct and done and finalized so you don't get an email stating you didn't drop it off. Over all no complaints

ericka N. on

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Richard S. on

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RHONDA H. on

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Michael B. on

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only if you are going to self-checkin

Bruce D. on

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trevon L. on

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Carey E. on

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To be honest, they seem like they are too busy to deal with uhaul customers! If you're not there to get your car fixed, you have to wait!

Thomas S. on

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Vince M. on

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Nermin S. on

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Please check the coffee holders and breaks those are very important

norbel T. on

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Please insure the vehicle is clean before renting in the future and enforce the nonsmoking rule while renting.

Luke M. on

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Internet was down when we got to the place and couldn’t check in ourselves. Then returning it (when love was closed) the website wouldn’t recognize that my phone was sharing its location. Maybe I had something wrong but I wouldn’t recommend self check in to anyone. Pretty much a mess. Other than that, location close to my house and good for picking up a sectional.

Xavier B. on

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Horrible location. The workers didn’t bother to help at all.

Terrell H. on

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Customer did not leave a comment.

Josie S. on

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I had a awful experience at this pickup location. First off, the location is an auto store but has more of a junk yard feel, and felt very sketchy. The inside of the store was also filthy. I arrived just before 8am (my pickup time), but the employee did not arrive to open the store until 8:10. There were three customers waiting with 8am reservations. Once the employee arrived, he took quite some time to get his computer set up, delaying things even more. Once it was my turn, the store’s computer froze multiple times, causing me to have to re-enter the same information multiple times. While I know technical difficulties are hard to control, I was already running behind due to the employee’s tardiness in arrival. The employee also did not explain to me what was happening with the computer, but just kept asking me to put my information in again. Very frustrating. I did not end up leaving with my uhaul until 8:45am, 45 minutes past my original reservation time. I would drive an extra half hour to rent from another site—it was that bad.

Rod F. on

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I was charged the whole amount to my card when I tried to to apply a gift certificate.

Shari M. on

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Associate was on his phone for almost 20 minutes before he assisted me with getting my truck. Laughing and it sounded like a personal call. He was contradicting with the information that was given to me in the beginning, once I dropped of the truck. Did not explain the charges that were on my invoice, it did not match charges I had. I will not go back to this Louisburhe Rd location again. Terrible service.

Lois H. on

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Great service cool great employees thanks for your services

Craig S. on

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n/a

Kurt W. on

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Customer did not leave a comment.

Brian V. on

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THE PARCKING LOT FOR UHAUL TRUCKS IS ON THE SIDE FAR FROM THE STORE AND REALLY DANGERIOUS. I NEVER SAW THE NAME OF THE PLACE JUST THE ADDRESS, THIS IS NOT GOOD