He charged me extra for gas. I am already filled up the gas he charged me extra money.
ZEESHAN M
Customer Reviews for Royal Cargo Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location was lovely, and I would recommend if you’re using U-Haul to go here however, my experience with U-Haul as a company was quite poor. I originally booked a cargo van with a furniture dolly at a different location. When I arrived, they didn’t have the correct equipment, and because they are simply a drop-off/ pickup center, they couldn’t actually provide customer service, and I had to cancel the reservation and try to find something else last minute. They also then could not confirm that the reservation had been cancelled in writing or email or anything else. I just had to trust that I wasn’t going to be charged. Everywhere I called after that couldn’t guarantee that they had the right moving equipment. After some time with customer service they were able to confirm something that wasn’t in another city- because that was the original suggestion. They two also had to randomly call locations to see if something was available. Originally they had me driving to Etobicoke or to the other side of the city. In the opposite direction of the location, I was going. At that point, I was more than an hour behind schedule. The online booking system is cumbersome and then in accurate. I would suggest being able to filter by not just the kind of van/truck but also the features of it. For example having a backup cam for someone who’s not always comfortable driving something that large should be an option you can filter by. Obviously the correct equipment should also be in the correct location. The self service app is a nightmare to use. It consistently stopped loading when I was part way through taking pictures and had to keep restarting. I never got a complete set of pictures at either location because the app functions so poorly. I also couldn’t take pictures properly as a result of the way that the trucks were parked. This should be ready for customers if the expectation is that we check ourselves in. What you save in paying for actual U-Haul locations, with U-Haul representatives who can problem solve, and provide service like making sure the vehicle is in good condition, you are losing in quality of service by a significant degree. When I went to return the truck, the location itself was closed, but did provide an after hours drop off that was easy to use. However, the link I was originally sent to complete drop off was expired. I waited on hold with customer service for more than 15 minutes before I gave up and tried the app. This, of course, was not working properly. I had to use the online chat and had to go into that twice before I could even connect with a representative who gave me stock answers to the point that I thought I was talking to a bot. I had to ask for a real person only to be confirmed that I was speaking to one. This will be my last experience with U-Haul. I am happy to be contacted by a service agent to answer any further questions.
Sarah FStaff was very kind and general process was easy and fast.
Hernando CStop ripping off unsuspecting customers
OMARIE FI had a very disappointing experience at the Royal Cargo Service pickup location. The staff were extremely rude and unprofessional. Despite having a confirmed pickup time, I was not given the keys on time. Instead, I was told to come back later because they were “dealing with another customer.”My pickup time had already passed, and this caused unnecessary delay and stress. Having a reservation should mean my time is respected. Poor customer service and lack of basic courtesy made this experience frustrating. I expect better professionalism from a U-Haul pickup partner, especially when customers are on tight schedules.
Akhil KI was very happy with the customer service, and was guided to exactly what I needed.
JENNIFER CGreat overall experience 👌
RIAZ MGreat service from this location.
PINTU DI’d love to speak to a manager regarding my experience. For how much I paid I am in no way shape or form satisfied. There were mistakes and inconveniences every step of the way. Only good comment I have is the customer service on the phone helped me immensely. Everything else was a huge let down. Not happy and most likely won’t be using again unless I speak to a higher up. Ariana 647-680-3927
ARIANA SI served this van for 10:00am but when i go there no one was there and office was closed. When i made call to uhole they checked with that person and said he will be there in 10 to 15 minutes. You can check my truck actual pick up time is 10:20am. Some one on call said wait for him and you will get $50 credit which i did not get. Secondly once i return the truck someone was there was so rode and said I'm not running this business the actual person who run is not here.
YOUSAF MCourteous service.
OKEZIE MThe only location you should go to
DUY HBest location
Dui HGood , fast
PARTH PAfter a long distance oneway rental, they expected the fuel to be full (this was not in the contract). They did not want to check the mileage, or condition of the truck. They did not want to come out to see that the dolly and blankets were in the truck as per the contract. I went to take pictures and someone eventually came out.
Brian Every nice service but had to make sure the right rate was applied before and after the rental and the brakes of the cargo van were in poor condition. overall satisfied..
JOELLE RGas was not at quarter tank was race empty
Andrew MGREAT STAFF
LUCIEN LThe van was filthy outside, needed windshield fluid,, which we bought at our expense. Truck was less than half full. I have rented a few times and this location was not ideal. Also, wait time was 30 min. on New Year's Day.
FRANCESCO CTruck door was frozen shut , was not able to get the keys out of the back . Messaged support through app , then got transferred to another agent , who then told me to follow a link for road side which did not work . Ended up calling , and was told assistance would be there within half an hour .. ended up driving to my work to get a tool to free the back door to access the key to carry on with my day .
Christopher MExcellent customer service from the location Manager.
FLAVIO FHow'd the gas tank at full so there's no disputing when it comes to how much gas to put in
STEVEN LThis is the second time I’ve rented from this location and in the future if I need a truck again, I will definitely go back.
RICHARD CThe place is like a candy shop! No one knows what’s going on, the person responsible for the rentals is not there, the employee did not know what’s going on, had to call his boss and he was checking me in remotely, I chose in person checkin but had to do mobile because he was not there, on top of it all, when I saw my final receipt I see a charge that I did not agree on, they just add staff behind your back!! Poor service takes long to pickup a truck
MOHAMMAD PThe gentleman that rented the vehicle to me, was very polite and knowledgable
RICHARD CI must to wait more then 20 minutes to get my truck.
MYKHAYLO SThere was a trouble with online checkin through app and I had to get it done manually at location
NIKHIL SGood customer service.
Muhammad MNothing comes to mind as a downside for this location. Service was quick and easy...and the staff was great. Keep up the good work.
JAMES MThe gentleman helping me at the front desk was very friendly and courteous. He made everything easy and was pleasant to deal with.
Kenneth Wvery good management experience and professional attitude
Ed HGreat experience at this location.
Mauro SThe truck itself was fine but the cab had garbage and crumbs and even someone's hairbrush. Location is convenient and had lots of parking. App did not work though and I spent an hour on the phone with customer service before I could actually get the keys and get going.
Julia BOmar was very professional and friendly
philip mGreat job
Karlo RVery good customer service! Such a patient guy and took the time to explain everything in detail. Did his best to accommodate us as we were having troubling online. Thank you!
Mary jThe truck was not back when I came to pick it up. I had to wait. When it did return, it had no gas. I was promised a discount if I brought it back with a quarter tank. I put gas into the truck, loaded furniture into the truck and stayed overnight in a hotel. The move to a retirement home for my elderly aunt was to happen the next morning. Before leaving the hotel, I noticed that the Ministry Commercial tag on the truck was expired. This is a huge infraction and this truck was not road worthy. I contacted U-Haul’s roadside assistance. After unloading the furniture into multiple vehicles, a tow truck came to pick up the vehicle, as per U-Haul’s request. I was subsequently charged $160 for not being able to use the truck for my move, and was charged $30 for not returning the truck with gas. The truck was returned with just as much gas as I had received it the day earlier. Poor customer service, poor maintenance of a commercial vehicle - I trust that you will make this right and compensate me for the multitude of issues I encountered in this rental.
Tony ZHello we had a great trip I would suggest that you up grade all the head lites on the trucks not bright enough for nite driving. Also the iteams we shipped incurred some damage that now I need to repair at a great cost to me
GERRY MArrived at 9:30 to pick up our rental to find no key in the key box. Had to wait until 10:00 when the store opened. The previous customer put the key in the wrong lock box. You folks need a better way to deal with keys and not rely on previous customers. Perhaps a second key should be left by the store in the correct lock box and all customers should drop keys in one common return box. This isn’t the first time this has happened to me. This is a big issue that uhaul needs to address. Also, the van was far from clean. Not really acceptable the way it was.
LOYDJ CExcellent service, highly recommended using them
Sabrina TReduce the amount of steps for mobile check in. I had to stand there in -4C going through so many steps trying to return the vehicle. Just make it easier to drop off the vehicle.
Sami KExcellent customer service
PAUL KVery quick and easy pickup, UHaul app makes things very easy to pickup and return as well
GREG BI was charged twice, second time for the half of the gas tank, even though it was full during drop off. Customer service didn’t get back to me yet. Will not recommend.
Liubov KI reserved additional equipment with my truck which was not included when I picked duo the truck off hours. Despite marking the equipment as not present during pick up I was charged $100 for missing dolly after return. When I called, the Rep said it would take 3 business days to get back to me with an answer. Who knows if they will even issue a refund. Unacceptable.
Julie NI did the advanced sign in and still waited for the guy to sign me in for like half an hour. He then told me not to be late coming back. He didn’t have any of my items ready for me that I bought ahead (tape, boxes and furniture pads). He didn’t seem to know how to use the system and had to call someone to guide him through it. It’s also disgusting in there, the guy was vacuuming up sawdust and it smelled so strong of paint thinner and stain - the guy has wooden furniture everywhere (probably 30) which he is clearly reconditioning - it was hot, smelled and hard to breathe while I waited for him to get through the system. I would never ever go back to this place and it’s sad that U-Haul directed me to go to this place as an option. I had a much better experience at the Burlington U-Haul store (very professional).
BRYAN HWas charged for 3 days after turning in a 2-day rental earlier than the due date/time. Rental from July 11-13 was returned on July 12 at about 930pm, and their mobile returns system would not acknowledge the pictures so I used manual return process. Then I get a receipt the next day saying I returned the car at 1:43pm on July 13th.
Lakesha EGreat support from the folks working there!
Richard FYou guys are scamming people. I just moved a brand new mattress from a store to my condo (hardly drove 40 km) I was charged a cleaning fee of $25. This was not informed me at any point in time when I booked the vehicle. Don’t scam people.
DINESH K