Absolutely horrible experience. Either the trailer tires were defective or the wheel bearings causing the trailer to bounce, specially around 55 mph. Very upset with paying for terrible equipment. My trip lasted hours longer and some of the items being hauled were damaged. I tried calling customer support but no option is provided for defective equipment just accidents. I will never again rent from U-Haul!
Pedro M
Customer Reviews for Stone Masters
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location was not in an appealing area
Monique DStaff was extremely friendly and helpful with some tech issues I had trying to check in. Equipment was well maintained and organized on the lot. They were far more friendly on the phone trying to set up my reservation than other local locations. Would highly recommend this location for anyone needing a U-Haul rental and will tell everyone looking to go through stone masters!
Cody GOut in the boondocks.
Jerry PThe location was closed, my dropoff was on Sunday. The overgrown weed field circling the key drop box made for a negative experience and review.
DEAN LWe did an after-hours drop off, so no review of staff since there wasn't anyone at the site.
MATTHEW Mtoo remote of a drop off site..
STEPHANIE C