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David S
Customer Reviews for Rt 8 Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Convenient location
Bryan TGreat experience! Highly recommend Rt 8 Auto to rent a truck/trailer + have your personal car inspected and serviced.
DAN IThe guy who checked us out was very friendly.
Daniel CThe employees at this location. That handle the U Haul business, we’re exceptionally helpful. Kept me informed of anything that I needed to know. They were also made me feel comfortable with this rental transaction. I would unequivocally rent from this location should the need arise.
Daniel BThere was a lot of time spent attempting to follow the mobile pick-up instructions and the lockbox was difficult to open.
Rebecca CThe truck I drove had some serious steering issues. The steering was very delayed and very loose. I felt very uncomfortable driving it, and I drive trucks all the time. I would be shocked if I was the first person to comment on that particular tricks steering. I likely will not be using uhaul again unfortunately, and I have used you guys TONS of times… It simply was a dangerous vehicle and not worth the money. Feel free to reach out with a refund.
Matthew OEverything was ready to go, easy check in / check out on Sunday. Thank you Mike Rohm
MICHAEL RCouldn't ask for a better experience. Fast, friendly, and efficient.
FRED HLock boxes did not have the correct keys. Truck assigned did not have requested equipment.
AARON PRt 8 Auto is the best, I won’t go anywhere else!
Joseph DThe guys at rt 8 Auto service are awesome!! I would not deal with anyone else they are always friendly and helpful
laurie wExcellent Service. Friendly staff.”
KARL AGreat service, super friendly staff. Very helpful.
Terrance HToo small and very hard to find at night for drop off
John GBusiness owner was fantastic. The U Haul app would not load and fortunately the repair shops owner was around to check me out. He was friendly and very accommodating. The U Haul app leaves much to be desired.
Jonathon RThe rate going to Oklahoma was overwhelming just for a 6x12 trailer
richard wSuper friendly and no issues.
Stuart CI had absolutely no problem with the vehicle. The only thing that I would recommend is when customers request vehicles for one-way trips and they are of significant distance that you try to locate vehicles that actually have cruise control cuz I drove 1200 mi without a cruise control which made it very difficult
Claude GIt all went very well. No problems at all. I will come back again.
bob sunfortunately road construction made it a challenge to get in and out. but that isn't the location's fault. workers were helpful as they could be and very nice.
todd p24/7 pick up is a hassle, harder than just dealing with a person.
Michael Bpickup 24/7 did not work, mainly the fault of the app, not the location. Truck had very loud exhaust leak that was quite annoying for a 5 hour drive.
Brian HNo improvement needed ! This location was excellent as well as the people.
TIMOTHY JI was able to drop off my truck a day earlier than expected without any problems.
Karen WThe guys were so friendly and helpful made sure my car was fully operational to haul the trailer and were very friendly and professional
laurie wRoute 8 Auto Service was great to work with. They respected my request for distance when picking up the vehicle and walked me though the remote pickup/ drop off over the phone. Thank you
Jon PWell managed and close to new home.
FREDRICK SVery friendly staff and had me in and out in no time.
JOHN MI needed a vehicle trailer. It was 1400hrs. Needed to have the trailer ( which was clean well maintained and simple too use) Had to get the rental back by 1700hrs if we don't want to pay another day. I told him we problem be 30 mins late. Anyone else I've rented from saw an extra pay in it. Twin Willows/u-haul rental said. " Have it back tonight. We got video surveillance to see it returned this evening. No charge for another day" NOW THATS HOW YOU TREAT CUSTOMERS. Thank you Twin Willows Garage/ uhaul rentals
DENTON KVery efficient and helpful.
JAMES RPre - ordered furniture pads but unfortunately they were not in the truck at pick -up. The pick - up location ( Rt. 8 Auto Service ) was closed on Saturday and I was unable to reach any UHaul representative at the phone number given to me at the time of my reservation.
George SWe reserved a 4'x8' uhaul but was assigned a bigger uhaul days before the trip. Luckily, a 4'x 8' uhaul became available unexpectedly at the last minute. To improve uhaul, I would suggest guaranteeing the uhaul reserved and the location requested.
DAVID VThe trailer I wanted to rent was not available at a convenient location. I had to rent at this location but would have strongly preferred a different place
Nathaniel BSimple and efficient process.
Adam AI'm not sure why you sent me so far out of my way to get the uhaul truck when I saw other uhaul rental places along the way. Maybe you should have source and destination as part of the moving/rental process.
JOSHUA PSelf service drop off. Make sure you have a good phone.
David SI talk to the location twice before coming in that evening to pick up my truck through mobile pick up. When I arrived after hours, it said I was unable to pick up my truck. I called into U-Haul and they told me there was nothing they could do since the location had not set this particular truck up for mobile check out. She gave us a reservation credit and assigned us a smaller truck. Coincidentally, a worker happen to show up at 8 o’clock at night and he was happy to help get us the truck we originally rented. The truck was old but it was a queen and we were only going 20 miles. However, once we turned it back in we did not see the credit that was given to us for all of the hassle and waste of time.
Christopher LThere was no air conditioning in the truck cab.
THOMAS SEmployees were curtious n helpful, nothing wrong with the location itself however it was very inconvenient for me to drive 40 miles to pick up n drop off unit when there is a U-haul location 12 miles from my home. I will explore alternative options in the future for this reason
DALE FTotal mess with my reservation. Spent over 30 min on the phone as the instructions we were given we for the wrong truck. Helpline tried to fix the situation but was unable to get us into the truck on the lot.
Cary FNothing. Everything was fine
LARRY SUhaul has always been my go to truck and trailer rental but something needs to be done about off hours returns. I returned my truck on a Saturday hours early and then spent the next hour trying to do the electronic return. No mater what I did or what settings I changed the uhaul website would not recognize my gps location. And because of that I couldn't go any further with the return process. I tried calling the Uhaul help desk but after waiting 20 minutes I gave up on that. I'm a retired engineer and I know my way around an Iphone so don't even suggest there was a setting I didn't change. These things will happen but I should have been able to complete the rest of the return process by bypassing the location verification and letting the rental location verify they have the truck when they come in on Monday.
BRYAN Bvery friendly service,
Mohamad AThe app did not work for self-pickup. The truck was ready, but the moving blankets were not in it upon arrival. The person who checked me in was put-off when I asked questions.
FREDERICK HEverything was quick and easy, I wouldn't change a thing! I'll be sure to use your services again in the future. Thank you!
AMY P