Customer Reviews for Rubio Premier Motors
(U-Haul Neighborhood Dealer)

196 reviews

69 Montauk Hwy   Westhampton, NY 11977
(Located on Montauk Hwy 1/4 mile west of County Rd 71 on the south side)

(631) 898-4279

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(631) 898-4279

69 Montauk Hwy
Westhampton, NY 11977
(Located on Montauk Hwy 1/4 mile west of County Rd 71 on the south side)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Yuri S. 
Rating:
4.0

Customer did not leave a comment.

FRANK T. 
Rating:
5.0

Customer did not leave a comment.

ANATOLY T. 
Rating:
5.0

I had trouble checking in w/truck share 24-7. There was no public WiFi at location which resulted in my inability to complete check in. I had to go in and staff had to assist in checking me in. Also don't understand why when uhaul had my uploaded picture and matching nys drivers license they felt the need to verify my identity with an additional contact. It took way too much time and was a half hour delay.

Karen A. 
Rating:
5.0

Excellent and personal service

STEPHEN F. 
Rating:
1.0

The pick up place was closed the day I went to pick it up which should have been known by Uhaul since it was Labor Day. The vehicle was not clean in drivers cabin

STEVEN W. 
Rating:
5.0

Get the app to work when checking in. Mine would not work eat all. Rosie, the counter person at the pick up location tried and couldn't get it to work. She manually completed my check in so I could get the keys to the truck. I then was unable to correct the mileage which was off by 170 miles. I took a picture and gave it to Rosie who called someone to report it and told me to leave. I returned the truck today and was shocked and disappointed to see that the mileage was still incorrect and that I have been charged $182.82 more than I should have. Please correct this and refund this over charge or I will dispute it with my credit card company. Thank you.

Raymond N. 
Rating:
1.0

It's not about the drop off location but about the overall Uhaul experience which we would rate MINUS 1000 percent. A most horrific experience. Hours on the phone being told to make changes on the portal or chat when neither is available. Being hung up upon after one hour holding to talk to someone and ten holding again 20 minutes only to be hung up on. When someone does answer their reply is I am in such and such state and not responsible. Our rental pick-up was moved to 1.5 hours away the night before the rental. The day before rental I was told I dont know if we have a truck because we are in short supply of equipment - we received SIX weeks in advance and you dont know if you have a truck the day before? Most horrific experience continued after pick up. Stay away as far as you can from Uhaul. Uhaul is worst EVER. Drop off location has nothing to do with it. they just say call Uhaul. Its all handled (or actually not handled) who knows where... Nobody ever responsible.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
4.0

Customer did not leave a comment.

Charles D. 
Rating:
5.0

Love the location and people... But U-Haul just charged my card FOUR DIFFERENT CHARGES EXTRA TO MY ACCOUNT. I recommend no one use U-Haul at all because they never tell you they are going to charge EXTRA a month after you return the truck. Everything was paid... Now U-Haul wants to just charge fake fees here n there. Uncalled for.

nicole T. 
Rating:
5.0

Customer did not leave a comment.

Tom V. 
Rating:
5.0

Customer did not leave a comment.

william D. 
Rating:
5.0

Rosie was fantastic took care of everything.

Ralph C. 
Rating:
5.0

Super experience.

COURTNEY S. 
Rating:
4.0

Radio in vehicle did not function.

John H. 
Rating:
3.0

I had ordered a dolly/hand truck and it was not there when I picked up the truck

Paul H. 
Rating:
4.0

Customer did not leave a comment.

JAMESA B. 
Rating:
5.0

Customer did not leave a comment.

Serguei C. 
Rating:
5.0

Nothing

JEFFERY R. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
4.0

Customer did not leave a comment.

LENNON S. 
Rating:
4.0

Customer did not leave a comment.

Jonathan W. 
Rating:
4.0

Customer did not leave a comment.

Andrew G. 
Rating:
3.0

Improve equipment availability for one way rentals. I was told that from Shoreham NY within a forty mile radius there was only one 10 foot truck available to be dropped off in Oneonta NY.

Frank D. 
Rating:
5.0

Customer did not leave a comment.

SALVATORE JR C. 
Rating:
5.0

n/a

Maria V. 
Rating:
1.0

I was wrongfully charged for damage, i supplied photos proving same, and they are not responding to any follow up as promised. Terrible treatment, terrible customer service.

JOY C. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Thank you, Rosie!

Tracy D. 
Rating:
5.0

Everything was great

Vincent D. 
Rating:
5.0

No improvements. Very informative in explaining everything to me. And quick to help me to attach the trailer

April M. 
Rating:
1.0

Charged me for two full days on an 8 1/2 hour rental. Complete bullshit.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
2.0

The online pickup experience was the worst customer experience I have had in years. Here is the recap: - My identity validation should have been done ahead of time, not in the parking lot in the wind in front of the vehicle - I was not able to add my wife as a alt contact for some reason - Online customer service rep was not responsive and not helpful - Identity validation process is flawed! This is supposed to be a 24x7 process and you start calling my contacts assuming that they have the time to pick up immediately? After 45 minutes in the parking lot I was denied access to the vehicle and had to go searching for the representative. Thankfully she was able to help, but the online experience was atrocious.

Anatoli A. 
Rating:
3.0

Customer did not leave a comment.

ROSEANNE M. 
Rating:
5.0

Nothing, great customer service, easy process, great experience

WAYNE E. 
Rating:
5.0

Customer did not leave a comment.

OHARE T. 
Rating:
5.0

Customer did not leave a comment.

Jimmy M. 
Rating:
5.0

Mary at Storage R Us at East Moriches was very helpful with finding me a truck at a different location. It was a thirteenth hour reservation and she lined up this 15 foot truck for me to pickup the next morning at Rubio's in Westhampton. As a result of Mary's extraordinary help our next day went very well. Mym

Marilynn T. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Everything went smoothly from start to finish

Terrence S. 
Rating:
1.0

Rude person at counter. Location closed before my reservation time. Added insurance to contract after I declined it. Trailer was dirty. Can't get much worse than this.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Bridgette F. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
3.0

Interior of rental truck was filthy, inside of windshield had splatter all over it.

charles L. 
Rating:
5.0

Customer did not leave a comment.

Ronald F. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
1.0

why do I have to drive 70 miles to pick up a truck when there are 2 u haul locations close by and I made a reservation 3 weeks in advance ?

STEVE L. 
Rating:
3.0

The price was outrageously high. I felt I was being take advantage of. Lady at counter was not very knowledgeable or friendly. The Yard guy was good.

Brian F. 
Rating:
5.0

make sure the equipment is well inspected before it's rented out to a customer

WILLIAM A. 
Rating:
5.0

Exellent all the way

janos G. 
Rating:
5.0

Customer did not leave a comment.

George K. 
Rating:
5.0

Customer did not leave a comment.

Regis D. 
Rating:
5.0

Great folks there will use there services again for sure.

WALTER B. 
Rating:
2.0

Take UHaul privileges away from Rubio Motors. They suck. I went through two wire harnesses on the trust because it wasn't done right and my chains dragged the whole way to Florida. I could not get them to shorten up because of the way the trailer was set up.

Alexander M. 
Rating:
5.0

Customer did not leave a comment.

Chester M. 
Rating:
5.0

Customer did not leave a comment.

geralyn P. 
Rating:
5.0

Outstanding people and service at Rubio Premier Motors

thomas R. 
Rating:
5.0

Customer did not leave a comment.

Pamela S. 
Rating:
5.0

Give extra time/ or more minutes for customers to return the truck. Traffic or other inconvenient could spear in the way. Thanks so much.

JESUS Z. 
Rating:
4.0

Was very happy with equipment and location but was very unhappy when I was quoted one price online and when I picked up truck the price was double, I was also unhappy with the $1.89 per mile charge, Budget rental only down the road 3 miles is half the price !!

Bret J. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND F. 
Rating:
3.0

Customer did not leave a comment.

Gary L. 
Rating:
5.0

Customer did not leave a comment.

KATHY B. 
Rating:
5.0

Get better customer service and take responsibility for your trucks

Elliot G. 
Rating:
5.0

Great experience as always. Thanks.

william D. 
Rating:
5.0

Customer did not leave a comment.

ANDREA R. 
Rating:
5.0

very satisfied

Paul P. 
Rating:
5.0

Customer did not leave a comment.

JR H. 
Rating:
5.0

Great staff, very helpful and patient. Thanks!

FRANK D. 
Rating:
2.0

Customer did not leave a comment.

Christina S. 
Rating:
5.0

Customer did not leave a comment.

PETER B. 
Rating:
5.0

Customer did not leave a comment.

aleksander K. 
Rating:
5.0

Customer did not leave a comment.

Sean B. 
Rating:
4.0

Very things was good, accept gave me an old truck for long distance, Terrible.

Quang T. 
Rating:
2.0

The person behind counter should help assist customer with your new format. Not everyone is tech savvy. Ot took 45 mins too long just to rent a van. WAY TOO LONG.

KIM W. 
Rating:
5.0

was charged for items I never wanted , used, or even received. Need refunded. Also charged for 3 days when should have actually been two.

richrd G. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Excellent service and the van was brand new!

Svitlana K. 
Rating:
4.0

Be nice if access to the rental deck was clearer to avoid wandering around the facility. But the rental process was fast, efficient; the rental agent helpful, the vehicle new and great pricing.

rose V. 
Rating:
5.0

Customer did not leave a comment.

elizabeth L. 
Rating:
4.0

Customer did not leave a comment.

george C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH R. 
Rating:
2.0

I had 4 options for dropping off the truck in an area I was not familiar with. She could have easily checked which was the closest to town I was going. No effort to accommodate. Negative and unpleasant.

GLORIA L. 
Rating:
4.0

Great service, however they didn't include the dolly and furniture pads I ordered.

Michael L. 
Rating:
3.0

Personnel was ok.

Lucy T. 
Rating:
5.0

Customer did not leave a comment.

stephen W. 
Rating:
5.0

Customer did not leave a comment.

SUSAN W. 
Rating:
5.0

Corporate server needs a major upgrade!

mary S. 
Rating:
1.0

Have the equipment where it was promised

Charles E. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

JOY H. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

The lady at the front desk was a pleasure to work with. I had a bad experience with EAST END MATTRESS in Westhampton beach NY prior to having my reservation transferred to Rubio Premier Motors that same day. Was offered $50 off but I feel it should be more. The inconvenience of waiting for the rep for East end Mattress to show up, but he never did. This caused me to be behind in schedule and costing prescious time that I eventually ran out of. If more of a refund can be given it would be greatly appreciated.

Joe I. 
Rating:
5.0

Loved the truck. If I can find the money I will buy one.The stero is kicken. Rosey was very nice and funny at times. Will be back when there is a need.

Russell L. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

so easy !

Aurora J. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top