Customer Reviews for Ruiz Market
(U-Haul Neighborhood Dealer)

17 reviews

505 S Loop 1604 E   San Antonio, TX 78264

(210) 626-9588

Location Hours

  • Mon-Sun: 3 pm - 10 pm

Services at this Location:

Contact Us

(210) 626-9588

505 S Loop 1604 E
San Antonio, TX 78264

Services at this Location:

Location Hours

  • Mon-Sun: 3 pm - 10 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Give some clearer instructions on what steps are needed to use the lockbox, and make sure affiliate on site are well informed about their use. The app was also not clear about why it was timing out, and did not specify that we needed to be at the location for a certain time frame.

James N. 
Rating:
5.0

Customer did not leave a comment.

SERGIO O. 
Rating:
3.0

Customer did not leave a comment.

benito G. 
Rating:
1.0

The older lady at this location was very rude. I walked in to ask about the drop off and she wouldn't even let me finish she said everything on line she doesn't do any of that soo rude she didnt even explain where to park the rental so I had to get in line agian to ask where and she just looked at me then pointed very unprofessional. I would recommend a different drop off.

CRISTELLA A. 
Rating:
2.0

Give out U-Haul information noumbers on turn in that dont Make you wair forever on hold then loose connections!

JOHN H. 
Rating:
4.0

I was availed by the online process. Had to wait 2 hours to pick up truck while waiting for someone to come get me the keys. Apparently they forgot to put everything into computer!! Unbelievable! Then drop off I followed the directions for uhaul to caress my location to no avail. Terrible experience overall poor online plan!

ROBERT BRENT K. 
Rating:
3.0

Customer did not leave a comment.

Donald K. 
Rating:
3.0

Ruiz market was fine. The problem was Uhaul. The dolly i ordered was not there like Uhaul said it would be. I had to have my wife and 4 kids drive 50 miles to get another dolly. No apologies. Would not even comp the dolly. When I returned the UHaul I sat on hold for 30 minutes to let uhaul know it was returned and no one ever answered. Pathetic...

Jason S. 
Rating:
1.0

Customer did not leave a comment.

JUAN D JR R. 
Rating:
2.0

Train the staff better on current pick up and check in procedures. In our experience: it took 1 hour just to get the key.

Yelica D. 
Rating:
3.0

Need to be more knowledgeable about U-Haul

Jay C. 
Rating:
5.0

Customer did not leave a comment.

esmeralda S. 
Rating:
5.0

Awesome

tankersley T. 
Rating:
2.0

Make sure vehicles are in operating condition and don't have cut fuel lines

Meighan B. 
Rating:
1.0

Customer did not leave a comment.

israel G. 
Rating:
3.0

Customer did not leave a comment.

TONY S. 
Rating:
4.0

Customer did not leave a comment.

wayne K. 
No reviews have been submitted for this location.

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