Customer Reviews for Russ Sales & Rentals
(U-Haul Neighborhood Dealer)

11 reviews

1811 Red Davis McCollister Rd   Lake Charles, LA 70607

(337) 721-8087

Location Hours

  • Mon-Fri: 9:30 am - 4 pm
  • Sat: 10:30 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(337) 721-8087

1811 Red Davis McCollister Rd
Lake Charles, LA 70607

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 4 pm
  • Sat: 10:30 am - 3 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great attitude and energetic!

Andrew G. 
Rating:
5.0

No staff present at drop off but using app (or website) all went very smoothly.

Sam W. 
Rating:
2.0

Not on time. Damaged vehicle. Rate was supposed to be adjusted because of wrong location and the miles were misrepresented

Sandra V. 
Rating:
3.0

Either the website needs to be updated for their stated operating times or the qualified staff needs to arrive at their opening time. First person arrived at 09:02 after heading out for a coffee run and was not trained to process UHaul reservations. She did try FaceTime one of the other staff members which was great and it helped move things along. The qualified staff member was 20 minutes late and mentioned they normally don't give out trucks until 10:00 which is different than what the website states and what I had an appointment for. This created an issue as I hired additional people to load the truck and they were waiting for me to return with the truck on the clock. There was also the issue of not having the hand truck or furniture dolly to load which was also listed as in stock at that location. I paid 24 furniture blankets but only received 9, which meant some items would not be protected and resulted in some damage during the move. While I would have been able to pick those items up at another location, I did not have the time as I had contracted movers waiting for the truck. The vehicle itself was in great condition. The pickup facility was also a relaxing atmosphere and clean.

Michael V. 
Rating:
5.0

Sign on door stated they'd be back in 10 minutes but that was not the case. I'm grateful for the ability to return equipment online.

sam W. 
Rating:
2.0

I called them an hour or more before scheduled drop off time. I got a voice mail stating that i was about to droo the truck off. Upon arrival the yard was almost in complete darknes, office closed & completly dark

Charles T. 
Rating:
5.0

Customer did not leave a comment.

Nolton J. 
Rating:
5.0

The Best

JOEL B. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
1.0

I was not pleased with my services. The truck was very old gave us trouble on the road. The vibration on the truck was horrible. The door kept jamming and the lift would not close back up cost us 3 hours. Russ did not offer good customer service I will not be using that location.

TAMIKA W. 
Rating:
1.0

Everything was unorganized & what i oaid for was not in truck It took 2 hours to check in & lock password did not work. Truck had no AC . Overall worst experience ever. Highly disappointing.

Jasmine S. 
No reviews have been submitted for this location.

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